2017+ Chrysler Pacifica Minivan Forums banner

21 - 24 of 24 Posts

·
Registered
Joined
·
9 Posts
Discussion Starter #21
Our 2017 is being bought back. 46000 miles on it in 2 years then battery issues. Lemon law applies but there is a calculation for price reduction and you have to buy a new FCA product. Our ordered 2020 pachybrid arrived at dealer today ordered 9/21/19. It took four months from May to August to make final determination. Then another nearly 5 months till now. Deemed too costly to replace the battery and there were none available although I here from my dealer that has changed.
If Chrysler buys back my virtually brand new Pacifica, is there an obligation to get another FCA car?
I chose Pacifica Hybrid over others because of the electric range from the plug in hybrid system, but it looks like the technology is still not quite mature at this moment.
 

·
Registered
Joined
·
2,308 Posts
Our 2017 is being bought back. 46000 miles on it in 2 years then battery issues. Lemon law applies but there is a calculation for price reduction and you have to buy a new FCA product. Our ordered 2020 pachybrid arrived at dealer today ordered 9/21/19. It took four months from May to August to make final determination. Then another nearly 5 months till now. Deemed too costly to replace the battery and there were none available although I here from my dealer that has changed.
Hi Tbroets,

We certainly regret to hear of your unpleasant experience with your vehicle! If you'd like an additional layer of assistance while your vehicle is in service, please send us a private message with the following information:

Vehicle Mileage:

Preferred phone number:

Earliest call time:

Latest call time:

Updates via email: Y/N [Email address]

Vehicle location: [Customer/Dealer/IRF]

Date and time of appointment: [Insert Date and Time]

Confirmed appointment with: [Dealer and Dealer Contact]

Customer in rental: Y/N


Alex
Chrysler Cares
 

·
Registered
Joined
·
5 Posts
Yes by the buyback agreement I was obligated to buy a new FCA product. We need a minivan with a special needs child. I have spent 64000 on two minivans now and worry about the same thing happening again. I am working with. Chrysler contact to attempt further resolution.
 
21 - 24 of 24 Posts
Top