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Discussion Starter · #21 ·
Our 2017 is being bought back. 46000 miles on it in 2 years then battery issues. Lemon law applies but there is a calculation for price reduction and you have to buy a new FCA product. Our ordered 2020 pachybrid arrived at dealer today ordered 9/21/19. It took four months from May to August to make final determination. Then another nearly 5 months till now. Deemed too costly to replace the battery and there were none available although I here from my dealer that has changed.
If Chrysler buys back my virtually brand new Pacifica, is there an obligation to get another FCA car?
I chose Pacifica Hybrid over others because of the electric range from the plug in hybrid system, but it looks like the technology is still not quite mature at this moment.
 

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Our 2017 is being bought back. 46000 miles on it in 2 years then battery issues. Lemon law applies but there is a calculation for price reduction and you have to buy a new FCA product. Our ordered 2020 pachybrid arrived at dealer today ordered 9/21/19. It took four months from May to August to make final determination. Then another nearly 5 months till now. Deemed too costly to replace the battery and there were none available although I here from my dealer that has changed.
Hi Tbroets,

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Alex
Chrysler Cares
 

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Lemon law applies but ... you have to buy a new FCA product.
That must vary by state. It's not the case in HI. They can offer you a new vehicle for a good deal but you are under no obligation to take that offer.
 

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Yes by the buyback agreement I was obligated to buy a new FCA product. We need a minivan with a special needs child. I have spent 64000 on two minivans now and worry about the same thing happening again. I am working with. Chrysler contact to attempt further resolution.
 

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Discussion Starter · #25 ·
Here is an update for my case.
After 30+ days in the dealer, the service center called me last Friday to pick my Pacifica.
They said the battery system was replaced and they tested driving for 200+ miles to make sure everything work, I dont know if it is common to drive that long distance though.
Meanwhile, we contacted a lawyer to file the lemon law case, today the lawyer contact me that Chrysler has agreed to repurchase my car.
 

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That’s why I bought a 7/160 Fca warranty and battery has 160000 or 10 yrs . After 5 yrs I’ll dump it and get something new , govt here was giving out 14 thousand rebate on it here in Ontario ??. I think the current rebate is 8 grand . New 2021 pacifica with pinnacle trim or a Tesla x with free supercharging with bigger 400 mile battery .
 

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That’s why I bought a 7/160 Fca warranty and battery has 160000 or 10 yrs . After 5 yrs I’ll dump it and get something new , govt here was giving out 14 thousand rebate on it here in Ontario ??. I think the current rebate is 8 grand . New 2021 pacifica with pinnacle trim or a Tesla x with free supercharging with bigger 400 mile battery .
Either of those would be nice!

I’m going to ride it out. I’m saving min $5000 a year from my last vehicle in fuel and I’ve set a goal - I want to Pay for the vehicle with fuel money.. So it would be like a free vehicle in the end.

Now I’m paying for 1.9L/100km (125mpg) Which works out to about $51/month gas/hydro combined.
 

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Here is an update for my case.
After 30+ days in the dealer, the service center called me last Friday to pick my Pacifica.
They said the battery system was replaced and they tested driving for 200+ miles to make sure everything work, I dont know if it is common to drive that long distance though.
Meanwhile, we contacted a lawyer to file the lemon law case, today the lawyer contact me that Chrysler has agreed to repurchase my car.
Sounds like you have a tough decision to make. On the one hand you might say that the van has the kinks all ironed out and should be ready to give you years of service. On the other hand, I assume you must have paid the lawyer so it seems silly not to take advantage of the deal you’ve been offered. Keep us informed as to what your decision is and how things work out.
 

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Discussion Starter · #29 ·
Sounds like you have a tough decision to make. On the one hand you might say that the van has the kinks all ironed out and should be ready to give you years of service. On the other hand, I assume you must have paid the lawyer so it seems silly not to take advantage of the deal you’ve been offered. Keep us informed as to what your decision is and how things work out.
The decision is really tough to my family, they all like the van, especially my kids love the entertainment system which I dont find the same screen setup from Odyssey and Sienna so far.
However, it looks like the hybrid system is still very new to Chrysler, my dealership has zero experience fixing it, they waited a long time to have Chrysler sending engineers there to trouble shoot the issue.
Although I bought 10yrs/150k extended warranty, we are afraid to see the red turtle sign in the middle of highway any time soon.
Regarding the lawyer handling the case, we did not pay a penny, I was told that the fee will be charged to the manufacturer instead.
 

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No offence, but I think you bailed too soon. This is a cutting edge car, and batteries are almost out of Chrysler's control. If you got a free loaner, I'm not sure what the big deal is waiting. That said, I'm annoyed I got white leather instead of black with my dark blue 2020. They said black wasn't available for this color, which I questioned and asked why I wasn't informed (unless factory didn't tell them). Will be rolling up the kms soon.
 

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No offence, but I think you bailed too soon. This is a cutting edge car, and batteries are almost out of Chrysler's control. If you got a free loaner, I'm not sure what the big deal is waiting. That said, I'm annoyed I got white leather instead of black with my dark blue 2020. They said black wasn't available for this color, which I questioned and asked why I wasn't informed (unless factory didn't tell them). Will be rolling up the kms soon.
That happened to me - I forced them to do a seat swap with another hybrid on the lot.

Only took em a hour or so to do it.
 

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That quick? That's cool. Problem is, there aren't any hybrids are on any lots that I know of.
Do you think he's wrong when he says the Blue Jazz Pearl doesn't come with black seats? Seems like BS to me when the website allows it.
 

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The decision is really tough to my family, they all like the van, especially my kids love the entertainment system which I dont find the same screen setup from Odyssey and Sienna so far.
However, it looks like the hybrid system is still very new to Chrysler, my dealership has zero experience fixing it, they waited a long time to have Chrysler sending engineers there to trouble shoot the issue.
Although I bought 10yrs/150k extended warranty, we are afraid to see the red turtle sign in the middle of highway any time soon.
Regarding the lawyer handling the case, we did not pay a penny, I was told that the fee will be charged to the manufacturer instead.
So just get a gas Pacifica, same setup, including the entertainment system. Odyssey and Sienna don't have a hybrid yet; switching to either will not gain you better fuel mileage.
 

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That quick? That's cool. Problem is, there aren't any hybrids are on any lots that I know of.
Do you think he's wrong when he says the Blue Jazz Pearl doesn't come with black seats? Seems like BS to me when the website allows it.
Front seats are only 4 bolts each and come out easy through the sliding doors no problem, the middle row are meant for the owner to remove, and the rear seats are a seat frame assembly that is mounted on dowls and a few bolts.

All but the fronts are manual seats too so no unexpected software issue. Plug and play. :)

I doubt black is not an option in any of trim levels. Mine was a miss build, ordered as black, build sheet spec’d black, showed up with white?

I’m no expert with options and such. Maybe another can comment.
 

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Discussion Starter · #35 ·
So just get a gas Pacifica, same setup, including the entertainment system. Odyssey and Sienna don't have a hybrid yet; switching to either will not gain you better fuel mileage.
Yes, it is exact what we think after checked out a 2020 Odyssey Elite, we are already spoiled by Pacifica, many features are unique to Pacifica while the Odyssey cabin watch/talk is not quite useful to me.
 

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Front seats are only 4 bolts each and come out easy through the sliding doors no problem, the middle row are meant for the owner to remove, and the rear seats are a seat frame assembly that is mounted on dowls and a few bolts.

All but the fronts are manual seats too so no unexpected software issue. Plug and play. :)

I doubt black is not an option in any of trim levels. Mine was a miss build, ordered as black, build sheet spec’d black, showed up with white?

I’m no expert with options and such. Maybe another can comment.
He rechecked, he could only order black seats if he selected the black S package, which is much more than just black seats. Either way, I'll stick with the whites, but buyer beware on this topic. If anyone gets conflicting info, please let us know here.

I think the top posters here know way more than anyone at any Chrysler dealer.
 
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He rechecked, he could only order black seats if he selected the black S package, which is much more than just black seats. Either way, I'll stick with the whites, but buyer beware on this topic. If anyone gets conflicting info, please let us know here.

I think the top posters here know way more than anyone at any Chrysler dealer.
Seems off IMO..

The 2020 Pacifica Hybrid brouchure indicates Black Mckinley leather Trim with Axis perforated insert and sepia stitching - Standard option on Touring L, Touring L Plus and Hybrid Touring L among other colors.

43234


Why would they not offer Black leather in a predominately family focused product and trim level? I get that not all minivans will suffer children and having choice is nice, but not available?

Seems like your dealer or sales man might not want to imply responsibility..

Have a look for yourself.

 

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Hello @ChryslerCares,
Got the RED TURTLE On a 5 lane highway today with 5 kids from my neighborhood in the car!!

I have 7000 miles on a 7 month old 2020 Pacifica Hybrid and we were in heavy stop & go traffic with the battery down to 0%. The car didn't seem to like one of the hard stops and then the CEL (Check Engine Light) came on. About a minute after that on another slow down in traffic, a series of messages flashed on the screen along with the red turtle. I was forced to pull over BARELY onto shoulder. Terrifying experience. Seriously Chrylser???

@ChryslerCares ... your Hybrid Pacifica is putting lives in jeopardy!

Not letting anybody else in my family drive this car until it is resolved. I am also going to be setting up a dashcam with a view of the dashboard to capture this madness when it happens again. Fortunately, I was just able to fire up the cell phone camera and capture this picture as I was trundling along full gas pedal down at 3mph.

I am absolutely mortified to put anybody else in this thing besides myself now. Absolute loss of confidence in this thing. Until this event, I thought the Pacifica was the greatest vehicle we had ever had (seriously!). Loved the plug in hybrid aspect, but this incident really shook me up. Imagine this happening in the middle of a LEFT TURN with ONCOMING traffic??

20210501_134720.jpg
20210501_134720.jpg
 

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It is my first experience on PHEV, and I think I got spoiled by Japanese brands so far all of my previous Japanese cars are rock solid, zero maintenance besides changing the fluid/oil and brake pads.
Last weekend, we picked up our van. We then sold our 2007 Odyssey for what we had paid for it 3.5 years earlier. One of the reasons I used to rationalize the new purchase was that Honda still uses timing belts--and those are maintenance items, not repair items.

While my 07 Odyssey was low mileage (68K, up from the 33K it had when we bought it in late 2017), the timing belt is specified to be changed at 100K miles OR 6 years, whichever comes first. I was at 14 years. I was going to change it, but when the price came back--$1800 at the dealer, $1300 from my local guy--I decided I was tired of the timing belt thing I'd been dealing with on Hondas for the last 30 years. Frankly, I thought $1500 was a lot of money to put into a 14 year old car with 14 year old tech and 14 year old crash technology.

So I let someone else deal with it.

But besides that, I have a whole pile of stories about Honda vehicles over the last 40 years--and not just the vehicles, but American Honda as well. It starts out very well, but in 2009 is when Honda did a specific thing and lost me forever.

So the Japanese aren't perfect. My two VW GTI, though, are superb--and who would have thought? VW actually made a well-sorted vehicle. So don't believe all the stories you hear...

Any car can have some sort of fault right out of the gate. It's a mechanical thing.
 

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@njpacifica,

We're terribly sorry to hear this happened, please feel free to contact us privately if you would like to discuss further.

Lamar
Chrysler Cares
 
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