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2017 Pacific 85k miles
Has anyone experienced the screen going completely black and not coming back from it? This happened to me on Monday, 9/9... no sound, no camera, nothing but a black screen and the usb charger in the “center stack” doesn’t work either. I took it to Chrysler this morning 9/11 and was welcomed with open arms since I am a repeat customer for $1000+ issues since our warranty was up. I was told they’d check software update, then make sure everything was plugged in, then talk about replacing - but fingers crossed it wouldn’t be the later because that would be “expensive”. Of course, i get a call saying software is up to date and radio control module has failed and needs to replaced. Total cost $1100. I am seriously dumbfounded at how this can happen to a 3 year old car. I don’t know whether to trust the dealership or not. Are they just making money off me? Why didn’t they check to see if everything was “plugged in”. I NEVER had any issues with my 5 year, 160k odyssey, but I’ve had issues with my Pacifica since we bought it. I called customer care this afternoon because someone told me that Chrysler can be helpful in extending the warranty on these types of issues or at the very least offer cash assistance 60/40. Unfortunately, no such luck, lovely representative who put me on hold for 20 minutes, assigned me a specialist, gave me a case #, and said he should contact me in 24-48 hours. I drive my 4 children around all day long and need my car... so now I’m debating paying the $150 diagnostic and waiting/hoping for help, or just paying the $1100 and driving with all the functions of the van I paid $60,000 for 3 years ago. Has anyone experienced this with their screen? Any help is appreciated... I’m very frustrated and regret buying the Pacifica. It’s a beautiful van and I’ve had 3 friends + my sister get one after me but that’s all it is... looks.
 

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Mine goes black from time to time and I just reset it by pressing the volume and the browse enter button for a few seconds


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Pulling the fuse (#76) for the entertainment system under the hood solved my issue the one time it happened. There is an amazing amount of tech in these vans and like a PC need a kick in the pants once in a while. I was equally frustrated when it happened to me but found this fix worked like a champ. You can also go to Chryslers website and download the latest updates and install with a USB drive.
 

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Our 2017 Pacifica has been problem free for the 2 years we've owned it. We just love everything about it. However, just yesterday the screen went totally black when my wife drove it. No radio buttons, no backup image, nothing but black. Haven't found any info about this sort of occurrence in the basic manual or the detailed manual. So I came here to see if anybody else is experiencing this problem. Surprise, surprise, we're not alone with the blackout problem. Restarting, going in reverse then forward, pressing volume and browse buttons, or attempting to play music through bluetooth doesn't affect the black screen. (Amused that the Bluetooth music is allegedly playing based on the screen in front of the driver's seat.) So I'll pull the #76 fuse, check that it's not burned out, then reinsert/replace it to see if that fixes the problem. If not, I'm downloading the latest software update to a USB drive and upload to the vehicle. If that doesn't help, it may mean a trip to the dealer to diagnose (and fix if the price is reasonable). I'll post my results as I go through the process.
 

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Our 2017 Pacifica has been problem free for the 2 years we've owned it. We just love everything about it. However, just yesterday the screen went totally black when my wife drove it. No radio buttons, no backup image, nothing but black. Haven't found any info about this sort of occurrence in the basic manual or the detailed manual. So I came here to see if anybody else is experiencing this problem. Surprise, surprise, we're not alone with the blackout problem. Restarting, going in reverse then forward, pressing volume and browse buttons, or attempting to play music through bluetooth doesn't affect the black screen. (Amused that the Bluetooth music is allegedly playing based on the screen in front of the driver's seat.) So I'll pull the #76 fuse, check that it's not burned out, then reinsert/replace it to see if that fixes the problem. If not, I'm downloading the latest software update to a USB drive and upload to the vehicle. If that doesn't help, it may mean a trip to the dealer to diagnose (and fix if the price is reasonable). I'll post my results as I go through the process.
Hi UpNorth557,
We are very sorry to hear about your recent concern. We would recommend having your local dealer address this concern. If you need additional assistance when working with your dealer, we are available via private message!
Laura
Chrysler Cares
 

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Our 2017 Pacifica has been problem free for the 2 years we've owned it. We just love everything about it. However, just yesterday the screen went totally black when my wife drove it. No radio buttons, no backup image, nothing but black. Haven't found any info about this sort of occurrence in the basic manual or the detailed manual. So I came here to see if anybody else is experiencing this problem. Surprise, surprise, we're not alone with the blackout problem. Restarting, going in reverse then forward, pressing volume and browse buttons, or attempting to play music through bluetooth doesn't affect the black screen. (Amused that the Bluetooth music is allegedly playing based on the screen in front of the driver's seat.) So I'll pull the #76 fuse, check that it's not burned out, then reinsert/replace it to see if that fixes the problem. If not, I'm downloading the latest software update to a USB drive and upload to the vehicle. If that doesn't help, it may mean a trip to the dealer to diagnose (and fix if the price is reasonable). I'll post my results as I go through the process.
Silly question, did you press the volume knob? I did that once, black screen, no nothing.
 

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I ended up taking our 2017 Pacifica to a dealership to check out the source of the problem. Turns out that the removal and reinsertion of the #76 fuse was all that was needed to restore full functionality of the screen. It was a relief that it didn’t require expensive servicing.
 
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