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2017 Pacific 85k miles
Has anyone experienced the screen going completely black and not coming back from it? This happened to me on Monday, 9/9... no sound, no camera, nothing but a black screen and the usb charger in the “center stack” doesn’t work either. I took it to Chrysler this morning 9/11 and was welcomed with open arms since I am a repeat customer for $1000+ issues since our warranty was up. I was told they’d check software update, then make sure everything was plugged in, then talk about replacing - but fingers crossed it wouldn’t be the later because that would be “expensive”. Of course, i get a call saying software is up to date and radio control module has failed and needs to replaced. Total cost $1100. I am seriously dumbfounded at how this can happen to a 3 year old car. I don’t know whether to trust the dealership or not. Are they just making money off me? Why didn’t they check to see if everything was “plugged in”. I NEVER had any issues with my 5 year, 160k odyssey, but I’ve had issues with my Pacifica since we bought it. I called customer care this afternoon because someone told me that Chrysler can be helpful in extending the warranty on these types of issues or at the very least offer cash assistance 60/40. Unfortunately, no such luck, lovely representative who put me on hold for 20 minutes, assigned me a specialist, gave me a case #, and said he should contact me in 24-48 hours. I drive my 4 children around all day long and need my car... so now I’m debating paying the $150 diagnostic and waiting/hoping for help, or just paying the $1100 and driving with all the functions of the van I paid $60,000 for 3 years ago. Has anyone experienced this with their screen? Any help is appreciated... I’m very frustrated and regret buying the Pacifica. It’s a beautiful van and I’ve had 3 friends + my sister get one after me but that’s all it is... looks.
 

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Mine goes black from time to time and I just reset it by pressing the volume and the browse enter button for a few seconds


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Pulling the fuse (#76) for the entertainment system under the hood solved my issue the one time it happened. There is an amazing amount of tech in these vans and like a PC need a kick in the pants once in a while. I was equally frustrated when it happened to me but found this fix worked like a champ. You can also go to Chryslers website and download the latest updates and install with a USB drive.
 
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