[THC]

I just got my new 2022 PacHy Limited on the evening of last Thursday, Feb 10th. I went home with 42% on the battery and plugged in the 110v charging cable, it started charging and everything looked fine. The next morning I found out it only charged to about 55% and the screen is showing "Service Charging System", and the big LED lights on the front dash were flashing the outer two indicators.

I took the car to the dealer that morning and they say everything was fine with the car, and it charged normally in their shop. The issue could be that the voltage in my house is not enough. I doubted that, but since the car was fine I had to take it home. It was Friday. I got home and plugged in the same wall outlet, and it started charging fine. Everything was good until today, Sunday. when the car was plugged in and fully charged I entered and pressed the start button to AAC position, I was trying to configure the rear seat screen for my daughter so that she can watch some video while on the road. And I have done this multiple times on Saturday, turning on the car while plugged in. But just when I pushed the start button, the screen popped "Service Charging System" again, with the outer two LEDs starting to flash. I tried several other outlets in the garage and inside the house, no change. I tried to go out and find a public Level2 charging station to see if I can repeat what the dealer did last time, but I couldn't figure out how to use the ChargePoint stations.

I am going to the dealer on Monday again, and see if they can actually find anything. I really doubt it was caused by the outlets of my house since it's been charging perfectly for the last one and a half days.

Any opinions or experiences with similar issues? Will a Level2 charger help to avoid it completely?

I have the car only for 3 days with 200+km on it. Is it my operation or the car is just really unreliable? Had to say that I'm really frustrated...

 

[seo68]

Did you try unplugging it and plugging it back in at the car? I could easily see everything being OK with the car and OK with your house, but it could just be an issue with the stock EVSE. I have found that when my EVSE is not fully seated, that I get the outside lights flashing along with the "Service Charging System." It may be an issue that crops up after the EVSE gets warm.

 

[CANADAHYBRIDGUY]

Try this next time you plug in and that message appears . Open and close the drivers door and wait to see what happens .

 

[THC]

Did you try unplugging it and plugging it back in at the car? I could easily see everything being OK with the car and OK with your house, but it could just be an issue with the stock EVSE. I have found that when my EVSE is not fully seated, that I get the outside lights flashing along with the "Service Charging System." It may be an issue that crops up after the EVSE gets warm.

thanks for the advice. tried to plug and unplug many many times, still the same. Once the error starts, it seems to be very stubborn. Also, when plug it, there is this "click" to show you that it's properly plugged, I don't know how I can better plug it?

 

[THC]

Try this next time you plug in and that message appears . Open and close the drivers door and wait to see what happens .

thanks for the advice. tried and no change. I've tried all possible scenarios, plug it and enter the car, open, close every door, turn the car on and off... doesn't make any difference...

 

[CANADAHYBRIDGUY]

If your charging level 1 make sure your circuit is a dedicated circuit . If you level 2 charging just make sure that the insertion into the charge port is seated , sometimes time is not good to charging handles .

 

[THC]

If your charging level 1 make sure your circuit is a dedicated circuit . If you level 2 charging just make sure that the insertion into the charge port is seated , sometimes time is not good to charging handles .

I’m using the garage outlet for the Level1 charger. It’s shared with the garage door and central vac which were not usd during charging and when the error first appeared.

 

[THC]

Update: just tried a public charging station with Lv2 chargers near my home, same error, no luck.

 

[seo68]

Aha. I was just going to post that your EVSE was still in question, but no more. In that case, the only common element is the Pac. I guess you somehow need to convince the dealer of that

 

[dmj]

There have been lots of threads concerning Service Charging System problems. Has this resulted in a check engine light? The Service Charging System error usually results in one or more codes being stored in the onboard computer and the dealer (or a local auto parts store) should be able to retrieve the codes. You may want to invest in an OBD reader so that you can check the codes yourself. I ended up with the Blue Driver reader:

Amazon.com​

It's a little pricey but seems to be more complete than many of the cheaper readers.

 

[Vicenac]

I am sorry. Just for anyone else.... If the 110 outlet is a bit loose or worn out, the plug will warm up and the supplied charger will error and the car will error.
But if the L2 public charger made the same error appear.... Make yourself a ChargePoin+ account. It may come in handy.

 

[GSE_adam]

Update: just tried a public charging station with Lv2 chargers near my home, same error, no luck.

did you end up getting this fixed? Just had this happen to my 2022 Limited.

 

[AlexPachy2022]

Hello,

Same thing for me with my brand new Pachy Limited fathom blue! Got it from the dealer today with a full charge. After a road test, I've charge it from 1% to 44% on a level two charger with no problem. I went home and charge it from 26 to 31% with a level one charger before it stops working. I’ve tested it with another level two charger but it didn't work, the issue clearly came from the car itself. Almost 60% of the fuses and relay under the hood where not fully pushed correctly in their socket, but pushing them correctly in place did not resolve the issue, which is not a surprised because they were enough pushed to assure the electrical conductivity. I didn’t find any accessible electrical connectors that seemed to be slack.

Going back to the dealer tomorrow morning, I'll keep you updated!

Only 69 km on the car (43 miles), not a good start but I'm still happy... for now 😬

 

[GSE_adam]

Hello,

Same thing for me with my brand new Pachy Limited fathom blue! Got it from the dealer today with a full charge. After a road test, I've charge it from 1% to 44% on a level two charger with no problem. I went home and charge it from 26 to 31% with a level one charger before it stops working. I’ve tested it with another level two charger but it didn't work, the issue clearly came from the car itself. Almost 60% of the fuses and relay under the hood where not fully pushed correctly in their socket, but pushing them correctly in place did not resolve the issue, which is not a surprised because they were enough pushed to assure the electrical conductivity. I didn’t find any accessible electrical connectors that seemed to be slack.

Going back to the dealer tomorrow morning, I'll keep you updated!

Only 69 km on the car (43 miles), not a good start but I'm still happy... for now 😬

i was able to correct mine by getting a code reader and resetting the codes twice in a row. When I read the codes it showed no temporary or permanent codes which I thought was odd but nonetheless clearing the codes twice in a row did clear the error and I have been charging fine since.

 

[GSE_adam]

I think the way you can replicate this issue with the Level 1 charger is by either having an unsupported circuit and still plugging the car in or by starting the car while it’s plugged into the Level 1 charger.

 

[ThisSuckersElectrical]

Hello,

Same thing for me with my brand new Pachy Limited fathom blue! Got it from the dealer today with a full charge. After a road test, I've charge it from 1% to 44% on a level two charger with no problem. I went home and charge it from 26 to 31% with a level one charger before it stops working. I’ve tested it with another level two charger but it didn't work, the issue clearly came from the car itself. Almost 60% of the fuses and relay under the hood where not fully pushed correctly in their socket, but pushing them correctly in place did not resolve the issue, which is not a surprised because they were enough pushed to assure the electrical conductivity. I didn’t find any accessible electrical connectors that seemed to be slack.

Going back to the dealer tomorrow morning, I'll keep you updated!

Only 69 km on the car (43 miles), not a good start but I'm still happy... for now 😬

Loss of Power While Driving, Service Charging System Error

Thank you GWBPacifica - in the grand scheme of things it is a first world problem but cannot see me putting my family back in this vehicle as my wife was almost rear ended on the interstate by a semi in this latest incident - she was still shaking when I got to her 20 minutes after. As you can...

www.pacificaforums.com

 

[AlexPachy2022]

Hello,

Same thing for me with my brand new Pachy Limited fathom blue! Got it from the dealer today with a full charge. After a road test, I've charge it from 1% to 44% on a level two charger with no problem. I went home and charge it from 26 to 31% with a level one charger before it stops working. I’ve tested it with another level two charger but it didn't work, the issue clearly came from the car itself. Almost 60% of the fuses and relay under the hood where not fully pushed correctly in their socket, but pushing them correctly in place did not resolve the issue, which is not a surprised because they were enough pushed to assure the electrical conductivity. I didn’t find any accessible electrical connectors that seemed to be slack.

Going back to the dealer tomorrow morning, I'll keep you updated!

Only 69 km on the car (43 miles), not a good start but I'm still happy... for now 😬

UPDATE** The dealer could not find the issue with approximately 2 hours of work and with the assistance of Chrysler tech support, they need to disassemble some parts underneath the car to make a diagnostic. I've got an appointment on may 18. The car is working fine.

 

[AlexPachy2022]

i was able to correct mine by getting a code reader and resetting the codes twice in a row. When I read the codes it showed no temporary or permanent codes which I thought was odd but nonetheless clearing the codes twice in a row did clear the error and I have been charging fine since.

Thanks for sharing your experience! The dealer did try to reset the code multiple time but the issue persist. The Service Charging System message come back when I plug the car.

What model of code reader are you using? I'm thinking of buying one but I have zero experience with OBD2 readers!

Thanks again GSE_adam!

 

[rhplusa10]

I also sometimes get Service Charging System error on my 2018.
It only happens on specific Chargepoint charger.
I also have other EV, that car is ok with those chargers. Only problem with pachy.

It happens only specific one, some chargepoint chargers are fine at all, while some have always this issue with pachy.

Fortunately, I do not have the error with the Chrysler LV1 charger (I hooked it up with 240V, so it is actually L2), and another cheap ebay L2 charger at home.

 

[AlexPachy2022]

UPDATE** The dealer could not find the issue with approximately 2 hours of work and with the assistance of Chrysler tech support, they need to disassemble some parts underneath the car to make a diagnostic. I've got an appointment on may 18. The car is working fine.

UPDATE 2** After many hours of test, Chrysler engineers have found the problem but they supposedly didn't inform the dealer of it. Chrysler is supposed to send a new part and we will know what the issue was when we received it. The dealer guess that it could be a faulty electrical harness as they have replaced one this winter but it could not confirm it.

Impossible to know an approximative ETA or if the part is backorder. Could it take one week 🤞... or six months🥴? Only God and Chrysler know! 😬 I just hope that their diagnosis is good but I wouldn't bet a lot on it based on what I read on this forum and the lack of transparency received to date.

The car is safe to drive and everything else works fine after 3000 km driven. The service received from the dealer seem to be very good but Chrysler could improve their transparency a bit.