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Discussion Starter #1
Has anyone else had this issue??????

My car is in the shop for the third time in 5 weeks for the same issue.

The first time, I'd been driving 5-7 minutes, and the van shut down while I was driving 45mph (with the kids in the car). Like everything stopped working, no power to the engine, nothing happened when I pressed the gas, nothing; luckily I could brake and pull over. The check engine light came on, the "Service Charging System" warning came up on the main screen, and I couldn't even shift the car out of park. The car had to be towed. The dealership had the car for 6 days couldn’t find any problems and couldn't replicate the problem; they couldn’t even find error codes in the system saying something went wrong.

The next time, I unplugged the charger from the car and the car wouldn’t start at all and showed the "service Charging System" message again and won’t start or let me do anything. I started a few hours later and this time took it to the dealership where I bought it, and they can’t figure out what’s wrong either. They had it for 5 days - found some internal error code and tried to fix it but admitted they weren't sure what was going on.

The third time was yesterday. Drive my 25 miles to work (on electric power) no issues. Came out after work to leave, and the car wouldn't start. I got the same check engine light and "Service Charging System" message I'd gotten both times before. It started up again after 10 minutes or so and I just drive straight to the dealership.

I don't trust my car. I've got a 600+ mile road trip planned for less than a month from now, with my kids, and I don't trust this car. Has this happened to anyone else?
 

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Sorry this is happening to you.

Please tell us your exact model, accessories such as AST and theater, etc. Post a picture of the dash when it fails.
@ChryslerCares, help this owner!
 

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Has anyone else had this issue??????

My car is in the shop for the third time in 5 weeks for the same issue.

The first time, I'd been driving 5-7 minutes, and the van shut down while I was driving 45mph (with the kids in the car). Like everything stopped working, no power to the engine, nothing happened when I pressed the gas, nothing; luckily I could brake and pull over. The check engine light came on, the "Service Charging System" warning came up on the main screen, and I couldn't even shift the car out of park. The car had to be towed. The dealership had the car for 6 days couldn’t find any problems and couldn't replicate the problem; they couldn’t even find error codes in the system saying something went wrong.

The next time, I unplugged the charger from the car and the car wouldn’t start at all and showed the "service Charging System" message again and won’t start or let me do anything. I started a few hours later and this time took it to the dealership where I bought it, and they can’t figure out what’s wrong either. They had it for 5 days - found some internal error code and tried to fix it but admitted they weren't sure what was going on.

The third time was yesterday. Drive my 25 miles to work (on electric power) no issues. Came out after work to leave, and the car wouldn't start. I got the same check engine light and "Service Charging System" message I'd gotten both times before. It started up again after 10 minutes or so and I just drive straight to the dealership.

I don't trust my car. I've got a 600+ mile road trip planned for less than a month from now, with my kids, and I don't trust this car. Has this happened to anyone else?
Hi Glasgowbound,
We certainly understand why this may be concerning. Our team would be happy to escalate a case for you to ensure this is documented as well as offer assistance to you and your dealer. If this is something you would be interested in, please send us a private message!
Alex
Chrysler Social Care Specialist
 

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Discussion Starter #5
Update

Last week I learned that only certain service techs could work on the hybrid - fine. None of those techs had an opening until today (they have now had my car 5 1/2 days). Checked in with them and then tech needs to dig deeper into the hybrid systems and that he needs special gloves. Then I'm told they aren't sure they have the gloves. Now I'm being told they have outdated gloves and it could take A WEEK to replace the gloves. This is one of the largest dealerships on the East Coast. And they can't do anything with my car because of GLOVES.
 

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Discussion Starter #6
Last week I learned that only certain service techs could work on the hybrid - fine. None of those techs had an opening until today (they have now had my car 5 1/2 days). Checked in with them and then tech needs to dig deeper into the hybrid systems and that he needs special gloves. Then I'm told they aren't sure they have the gloves. Now I'm being told they have outdated gloves and it could take A WEEK to replace the gloves. This is one of the largest dealerships on the East Coast. And they can't do anything with my car because of GLOVES.
 

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Exactly. So why don't they have the right ones at the shop???
I’d probably take that as a sign that the dealership has little experience in dealing with hybrids. Might be worth calling around and finding a dealership that has some.
 

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We've heard it before. FCA requires certain certified insulating gloves to work on the HV components. Not all dealers have them.
 

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Discussion Starter #14
Update: Car has been in the shop for 2 weeks as of today. They still don't have the gloves (although they told the ChryslerCares rep they would be in this past Monday). They "think" they know what the issue is, but haven't given me details, but won't know for sure until they get the gloves and can dig deeper.

We're now at 25+ days that my car has been in the shop since April 14. I'm paying on a car I can't use!
 

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Update: Car has been in the shop for 2 weeks as of today. They still don't have the gloves (although they told the ChryslerCares rep they would be in this past Monday). They "think" they know what the issue is, but haven't given me details, but won't know for sure until they get the gloves and can dig deeper.

We're now at 25+ days that my car has been in the shop since April 14. I'm paying on a car I can't use!
Is lemon law an option in your jurisdiction? I'd start looking into that asap. The timeline here appears to be a dealer issue, rather than a Chrysler issue. Letting a vehicle get lemon'd over gloves should throw a red flag or two to FCA about this dealer. Buy a replacement and move on.
 

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Discussion Starter #16
Is lemon law an option in your jurisdiction? I'd start looking into that asap. The timeline here appears to be a dealer issue, rather than a Chrysler issue. Letting a vehicle get lemon'd over gloves should throw a red flag or two to FCA about this dealer. Buy a replacement and move on.

It is. Lemon law in my state is 3 times in for the same significant issue OR 30 days in the shop within 18 months of buying the car. So we're clearly in that area. We're waiting to see what this repair does and then will be pursuing lemon laws and buyback/replacement.
 

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It is. Lemon law in my state is 3 times in for the same significant issue OR 30 days in the shop within 18 months of buying the car. So we're clearly in that area. We're waiting to see what this repair does and then will be pursuing lemon laws and buyback/replacement.
I hope it works out for you. They really are a good vehicle. Depending on your tax burden, you may want to think about buyback and buying another, rather than replacement. If you pay enough in taxes, you may be able to get a second $7,500 tax rebate.
 

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Yeah the old gloves story. The gloves are really just High Voltage gloves. https://www.amazon.ca/OTC-3991-12-Hybrid-Electric-Safety/dp/B004GDSPLS
Depending on local rules, they have a 6 month or 1 year re-certification required.
The problem arises in that Chrysler sold/issued these to dealerships as a special tool, and really didn't build a program to support the inspection regime.
In Telecom, or utilities, there is a sound inspection regime that circulates the gloves in and out of inspection with spares as required.
FCA hasn't thought of this.
https://ltl.ca/high-voltage-testing-and-repair/equipment-programs.html
 

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Discussion Starter #19
Well, we're now into week 5 that my car has been at the dealer for service. so that's 7+ weeks in the shop since April 14th.

The gloves arrived 2 weeks ago and the technician pulled everything apart and looked into the problem. Seems like he wants to replace the transmission and the PMI (power inverter??). So he submitted the request to Chrysler for authorization to do the repairs. It's been over a week and there has been no word from Chrysler. I have resorted to going to the dealership and talking to management to try and get things moving. I have been talking to a sales manager and the warranty supervisor.

I do have a Chrysler Customer Cares case and representative, but she doesn't seem to know anything either. I'm trying to escalate and see if I can get things moving. I just don't understand why it takes over a week for them to authorize repairs!!!!!!
 
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