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Discussion Starter #1
My passenger side sliding door is malfunctioning on approximately 1 out of every 5 opening attempts. It will open all the way, hit the bump stops, and close itself.

I’ve noticed that when it is opening normally, it begins to noticeably slow down about 3/4 of the way open. When it is going to malfunction, it continues at full speed and never slows down until it hits the bump stops.

This makes me wonder if there is a position sensor somewhere that is malfunctioning. Does anyone know exactly how the automatic sliding doors work? How do they know when to slow down or stop, or where they are on the track? Thank you for any insight.
 

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I'd sure let your dealer have a crack at that. It sounds like a loose or misaligned mechanical part.
 

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My passenger side sliding door is malfunctioning on approximately 1 out of every 5 opening attempts. It will open all the way, hit the bump stops, and close itself.

I’ve noticed that when it is opening normally, it begins to noticeably slow down about 3/4 of the way open. When it is going to malfunction, it continues at full speed and never slows down until it hits the bump stops.

This makes me wonder if there is a position sensor somewhere that is malfunctioning. Does anyone know exactly how the automatic sliding doors work? How do they know when to slow down or stop, or where they are on the track? Thank you for any insight.
Hi ledlightguy,

We regret to hear of your sliding door concerns. If you are unable to receive more feedback from here, we do recommend scheduling an appointment at your nearest dealer. Once you can confirm your appointment, please feel free to follow up via private message.

Alex
Chrysler Cares
 

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Discussion Starter #5
I am going to leave this thread to die for now, but if anyone comes across this in the future and knows how the door actually works (how it knows to start slowing down) etc, please post a reply. I am out of warranty so taking it to the dealer is out of the question. Maybe I’ll tear into it myself one day if I ever have time.
 

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My passenger side sliding door is malfunctioning on approximately 1 out of every 5 opening attempts. It will open all the way, hit the bump stops, and close itself.

I’ve noticed that when it is opening normally, it begins to noticeably slow down about 3/4 of the way open. When it is going to malfunction, it continues at full speed and never slows down until it hits the bump stops.

This makes me wonder if there is a position sensor somewhere that is malfunctioning. Does anyone know exactly how the automatic sliding doors work? How do they know when to slow down or stop, or where they are on the track? Thank you for any insight.
DESCRIPTION AND OPERATION
DESCRIPTION



Some vehicles are equipped with a power sliding door system. The components of the power sliding door system are:
  • Power sliding door drive assembly (3)
  • Power Sliding Door Control Module (PSDM) (4)
  • Hands Free Power sliding Door Control Module (HFEPSD)
  • Power Distribution Center (PDC)
  • Instrument Cluster (IC)
  • Read Door Control Modules (RDCM)
  • Radio Frequency Hub (RFHM)
  • Body Control Module (BCM)
  • Sliding door wire harness and chain link track (Contains the wiring harness that connects the door electrical to the body electrical) (2)
  • Controller Area Network (CAN) data bus
  • B-pillar switches (1)
  • Overhead console switches
  • Key fob switches
  • Outside handle with button (non-passive) - There is also an external button on outside handle that can be used to power open and close the door. Multiple presses will change the doors direction under power operation
  • Power sliding door cinching latches (includes the latch ratchet primary (ajar) switch, sector gear switch, pawl switch, handle switch and cinch/release motor)
Each power sliding door is equipped with a power sliding door drive assembly with PSDM. The drive assembly is mounted to the body in the lower sliding door sill area with the use of five retaining nuts. The PSDM is mounted directly to the inboard side of the drive assembly with two retaining screws. The power sliding door motor is also located on the inboard side of the drive assembly. Unlike the PSDM which can be serviced separately, the motor is not available as a service item and must be replaced with the drive assembly should it become damaged or inoperative. The wire harness and chain link track and the power sliding door drive assembly are visible with the door open in the lower door sill area.
The cinching latch assembly is located in the rear of the power sliding door, near the body line. The latch has integral components (latch ratchet primary (ajar) switch, sector gear switch pawl switch, handle switch and cinch/release motor) that are responsible for the cinching and latching of the sliding door to the body striker. In addition the latch components also send status messages back to the PSDM via the RDCM and CAN data bus circuit.
One quick pull on the handle will cause the door to begin a power cycle. The handle switch located on the cinch latch is used as an additional input to initiate door operation. Pressing the overhead console switch while the door is moving in mid-travel will terminate the power cycle to put the door in manual mode, and there will be no handle activation allowed until the door is back in full open or closed position.
Power close (only) in gear feature. The door can be power closed when the vehicle is out of Park or Neutral.
The B-pillar switch is located on the lower B-pillar trim panel and allows the rear occupants to power open or close the sliding doors.


The overhead power sliding door switches, including lock out switch, are mounted in the front overhead console of the vehicle. The switches are not serviced individually, they are part of a switch pod integral to the overhead console.
Software technology has enabled the PSDM to detect resistance to door travel. This allows the power sliding door to stop and reverse direction any time an obstruction is felt or any of the command switches are operated. Battery voltage is supplied to the power sliding door system through a fuse, located in the Body Control Module (BCM). The power sliding door lockout switch located in the front overhead console prevents opening or actuation of the power sliding door system when activated. In the unlikely event that the power sliding door system develops a fault, the power sliding door can still be operated manually from the interior or exterior door handle similar to a standard manual sliding door.

NOTE
It may be possible to generate Sliding Door Diagnostic Trouble Codes during normal power sliding door operation. Refer to the appropriate power sliding door diagnostic information for a complete list of diagnostic routines.



WARNING
BE CERTAIN TO READ ALL WARNINGS AND CAUTIONS IN POWER SLIDING DOOR OPERATION BEFORE ATTEMPTING ANY SERVICE OF THE POWER SLIDING DOOR SYSTEM OR COMPONENTS.


OPERATION
Battery voltage is supplied to the power sliding door system through a fuse, located in the Power Distribution Center (PDC) assembly. With the push of a power sliding door open/close command switch (key fob, overhead console or B-pillar mounted) a signal is received by the Power Sliding Door Control Module (PSDM). The PSDM receives this signal via the Controller Area Network (CAN) Data Bus circuit. The PSDM then signals the power sliding door cinching latch to release the door to the unlatched and movable position. The power sliding door drive assembly motor then starts an open cycle.
The overhead power sliding door switch is mounted in the front overhead console of the vehicle. The switches are not serviced individually, they are part of a switch pod integral to the overhead console. The switch has resistors in parallel of 1.76K ohms, 3.17K ohms and 15K ohms. When pressed, the switch will have a nominal resistance of 1.76K ohms for the right sliding door button, 3.76K ohms for the left sliding door button and when not pressed, the switch will have a nominal resistance of 15K ohms.
The status of the overhead power sliding door switches is continually monitored by the circuitry within the Body Control Module (BCM). The BCM receives input messages from the overhead power sliding door switches over a Local Interface Network (LIN) line. Whenever the BCM receives an input from the overhead power sliding door switches it sends a function command signal to the selected PSDM. This message from the BCM to the PSDM is delivered via the Controller Area Network (CAN) data bus.
The B-pillar switch is located on the lower B-pillar trim panel and allows the rear occupants to power open or close the sliding doors. The B-pillar switch is an R-Mux switch that has a resistance of 3.6K ohms and 16K ohms depending on switch position. When pressed the B-pillar switch will have a nominal resistance of 3.9K.
The B-pillar switches are hardwired to the BCM The PSDM receives the message for operation status via the Controller Area Network (CAN) data bus. If all the necessary conditions are met the PSDM will then perform the requested operation. The B-pillar switch lockout feature must be disabled and the sliding door must be unlocked in order for the B-pillar switch to function.
The key fobik switch sends a signal to the Remote Frequency Hub Module (RFHM). The PSDM receives the message from the RFHM for operation status via the Controller Area Network (CAN) data bus. If all the necessary conditions are met the PSDM will then perform the requested operation. The vehicles theft alarm must be disabled and the sliding door must be unlocked in order for the key fob switch to function.
When one of the PSDMs receives a command signal it checks the following:
  • PRNDL Status
  • Vehicle Speed Status
  • Ignition Status
  • Vehicle Theft Alarm Armed/Disarmed Status
  • Sliding Door Latch Status
  • Sliding Door Full Open Status
  • Ambient Temperature
  • Door Lock Status
  • Sliding Door B-Pillar Switch Lockout Status
  • Sliding Door Window Up/Down Status
Power close (only) in gear feature. The door can be power closed when the vehicle is out of Park or Neutral.
If the appropriate conditions exist the PSDM will send a command signal to the selected Rear Door Control Module (RDCM) so the sliding door can be latched/unlatched as needed. This command signal is sent via the CAN data bus. Once the PSDM senses the latch function it will power the motor on the power sliding door drive assembly to open/close the sliding door as requested by the overhead power sliding door switches.
During the door cycle, if the PSDM detects sufficient resistance to door travel, such as an obstruction in the door's path, it will immediately stop door movement and reverse door travel to the full open or closed position. The ability for the PSDM to detect resistance to door travel is accomplished by hall effect sensors detecting the door motor speed.
The PSDM has the ability to learn. Anytime a door is opened or closed using the power sliding door system the module learns from its cycle. If a replacement power sliding door component is installed or a door adjustment is made, the module must re-learn the effort required to open or close the door. A learn cycle can be performed with a complete cycle of the door, using any one of the command switches or with the use of a scan tool. (Refer to Electrical/Power Sliding Door/Standard Procedure) for detailed instructions.
The power sliding door system is designed with a number of system inhibitors. These inhibitors are necessary for safety and/or feasibility of the power sliding door system. The power sliding door system inhibitors are:
  • The power sliding door must be in the full open or closed position in order for the power sliding door system to start a normal cycle. If the door is not in this position (based on the input from the switches integral to the cinching latch assembly) the PSDM will only perform a power open cycle.
  • The transmission must be in park or neutral in order for the power sliding door system to start a power open cycle. For power close cycle, the transmission can be out of park or neutral.
  • The front overhead console lockout switch must be in the “UNLOCKED” position in order for the power sliding door systems B-pillar switches to function.
  • If multiple obstacles are seen the clutch of the drive unit will stay engaged and the door held in that position until the following:
    • A 3 minute elapsed time and door will automatically try to power open.
    • If handle or other input is done before the 3 minute time elapses door will power open.

  • 1. 2.
  • If severe Diagnostic Trouble Codes (DTC) are stored in the PSDM the power sliding door may go into full manual mode.
  • Due to the high pressure created in the passenger compartment with the blower motor on high, the power sliding door may not complete a power close cycle unless a window is cracked, allowing the pressure to escape. This situation will only be experienced on some vehicles, or vehicles with brand new side door weather seals installed.
 

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My passenger side sliding door is malfunctioning on approximately 1 out of every 5 opening attempts. It will open all the way, hit the bump stops, and close itself.

I’ve noticed that when it is opening normally, it begins to noticeably slow down about 3/4 of the way open. When it is going to malfunction, it continues at full speed and never slows down until it hits the bump stops.

This makes me wonder if there is a position sensor somewhere that is malfunctioning. Does anyone know exactly how the automatic sliding doors work? How do they know when to slow down or stop, or where they are on the track? Thank you for any insight.
DIAGNOSIS AND TESTING - POWER SLIDING DOOR SYSTEM
The power sliding door system was designed to be diagnosed with an appropriate diagnostic scan tool. The most reliable, efficient, and accurate means to diagnose the power sliding door system requires the use of a scan tool and the proper diagnostic procedures information. The scan tool can be used to observe various switch statuses throughout the power sliding door system to help the technician diagnose a defective switch or component. The scan tool can also be used to actuate various components throughout the power sliding door system to help the technician diagnose a defective component.
In order to obtain conclusive testing of the power sliding door system, the Controller Area Network (CAN) data bus, and all of the electronic modules that provide inputs to, or receive outputs from the power sliding door system components must be checked. Any diagnosis of the power sliding door system should begin with, the use of a scan tool and the appropriate diagnostic service information.
Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.


NOTE
Before any testing of the power sliding door system is attempted, the battery should be fully-charged.

The following are quick reference diagnostic tables to help when diagnosing and testing the power sliding door system.
SYMPTOM DRIVEN POWER SLIDING DOOR SYSTEM
SYMPTOM DRIVEN POWER SLIDING DOOR SYSTEM DIAGNOSIS


CONDITIONPOSSIBLE CAUSESCORRECTION
Door opens unexpectedlyInoperative Power Sliding Door Control Module (PSDM), Instrument Cluster (IC) or Body Control Module (BCM)Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Inoperative latch assemblyCheck wiring/cable connections
Check for DTCs, replace latch if necessary
Inoperative open/close command switchCheck for shorted or defective switch
Check for shorted switch signal wiring. Repair as necessary
Inoperative strikerStriker misaligned or loose. Adjust as necessary, (Refer to Body/Doors - Sliding/DOOR, Sliding/Adjustments)
Striker damaged
Replace striker if necessary
Door will not open manually using inside handleThe child lock out switch is in the "LOCKED" positionEnsure the child lock out switch is in the "UNLOCKED" position
Inoperative inside handle assemblyCheck for broken inside handle assembly
Check cable connections at latch and handle assembly
Check for binds or kinks in cable.
Check for foreign matter preventing the operation of handle assembly
Replace the handle if necessary
Inoperative latch assemblyCheck cable connections
Check for foreign matter preventing the operation of latch assembly
Replace latch if necessary
Inoperative inside handle cable assemblyCheck cable for binding
Check cable for broken condition
Replace the cable, if necessary
Binding or sticking of componentsCheck for foreign matter preventing the operation of door
Establish location of binding
Replace necessary components
Door will not open manually using outside handleInoperative outside handle assemblyCheck for broken outside handle assembly
Check cable connections at latch and handle assembly.
Check for binds or kinks in cable.
Check for foreign matter preventing the operation of handle assembly
Replace the handle if necessary
Inoperative latch assemblyCheck cable connections
Check for foreign matter preventing the operation of latch assembly
Replace latch assembly, if necessary
Inoperative outside handle cable assemblyCheck cable for binding
Check cable for broken condition
Replace the cable, if necessary
Binding or sticking of componentsCheck for foreign matter preventing the operation of door
Establish location of binding
Replace necessary components
Sliding door will not open/close manuallyBinding or sticking of componentsEstablish location of binding. Replace necessary components
Inoperative latch assemblyCheck cable connections
Check for foreign matter preventing the operation of latch assembly
Replace latch assembly, if necessary
Sliding door will not open/close under powerBinding or sticking of componentsOpen and close door manually to assess binding or high effort to move door. Establish location of binding and replace necessary components
Inoperative PSDM, IC or BCMUsing an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Inoperative latch assemblyCheck for blown fuse and wire connections
Check cable connections
Check for foreign matter preventing the operation of latch assembly
Troubleshoot using the proper diagnostic procedures information.
Replace latch assembly, if necessary
Inoperative power sliding door drive assemblyTroubleshoot using the proper diagnostic procedures information.
Inoperative full open switchTroubleshoot using the proper diagnostic procedures information.
Wiring problems (system or vehicle)Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Power open/close obstaclesBinding or sticking of componentsOpen and close door manually to ensure smooth operation of hinges and rollers. Establish location of binding and repair or replace components as necessary
Check for debris or foreign material in lower door track area. Repair as necessary
Low battery voltageCheck vehicle charging system operation. Repair charging system and charge battery as necessary
Inoperative strikerStriker misaligned or loose. Adjust as necessary, (Refer to Body/Doors - Sliding/DOOR, Sliding/Adjustments)
Striker damaged
Repair or replace striker if necessary
Inoperative latch assemblyCheck for foreign matter preventing the operation of latch assembly
Check wire connection
Pawl and/or ratchet switch inoperative
Full open switch inoperative
Replace latch if necessary
Inoperative hold open latch cable
Check tension on hold open latch cable
Replace hold open latch cable, if necessary
Inoperative power sliding door drive assemblyTroubleshoot using the proper diagnostic procedures information.
Check for loss of signal between PSDM and drive assembly motor
Check wire connections
Replace power sliding door drive assembly if necessary
Stuck or intermittent inside/outside handle switch signalUsing an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring door handle switch status with the scan tool. If handle switch status is inaccurate, replace the switch as necessary. If no handle switch problem exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Repair or replace handle switch as necessary
Wiring problems (system or vehicle)Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Power loss during power door operationWiring problems (system or vehicle)Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Low battery voltageCheck vehicle charging system operation. Repair charging system and charge battery as necessary
Inoperative PSDM, IC or BCMUsing an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Inoperative power sliding door drive assemblyTroubleshoot using the proper diagnostic procedures information.
No latching in primary and/or secondary positionsInoperative inside/outside handle assemblyGo to that "POSSIBLE CAUSE" and review "CORRECTIONS"
Inoperative latch assemblyCheck wire connections and for blown fuse
Check cable connections
Check for foreign matter preventing the operation of latch assembly
Troubleshoot using the proper diagnostic procedures information.
Replace latch assembly, if necessary
Binding or sticking of componentsEstablish location of binding and replace necessary components
Inoperative PSDM, IC or BCMUsing an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Door seal force too highInspect seals for damage, mis-assembly, foreign matter. (Refer to Body/Doors - Sliding/DOOR, Sliding/Adjustments) for door adjustment procedure and specifications
Inoperative power sliding door drive assemblyTroubleshoot using the proper diagnostic procedures information.
Inoperative strikerStriker misaligned or loose. Adjust as necessary, (Refer to Body/Doors - Sliding/DOOR, Sliding/Adjustments)
Striker damaged
Repair or replace striker if necessary
Latch drags or hesitates during cinch operationInoperative latch assemblyPartially open effected power sliding door. Use a screwdriver to place latch in the secondary position, latch should start to cinch. Observe latch to confirm smooth operation of cinch function. If latch is dragging, hesitating then resuming, fails to cinch completely or is humming excessively, replace latch assembly.
Latch will not fully release from primary positionInoperative latch assemblyCheck wire connections and for blown fuse
Check cable connections
Check for foreign matter preventing the operation of latch assembly
Troubleshoot using the proper diagnostic procedures information.
Replace latch assembly, if necessary
Inoperative fuel filler door lockout mechanismCheck operation of fuel filler door lockout mechanism.
Inoperative PSDM, IC or BCMUsing an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Inoperative strikerStriker misaligned or loose. Adjust as necessary, (Refer to Body/Doors - Sliding/DOOR, Sliding/Adjustments)
Striker damaged
Repair or replace striker if necessary
Cables worn and stretchedReplace cables as necessary
Binding or sticking of componentsEstablish location of binding and repair or replace necessary components
Key fob, B-pillar or overhead console switch does not operate power sliding doorBlown FuseCheck fuse and replace
Battery voltage lowCheck vehicle charging system operation. Repair charging system and charge battery as necessary
Inoperative latch assemblyCheck for foreign matter preventing the operation of latch assembly
Check wire connection
Pawl and/or ratchet switch inoperative
Full open switch inoperative
Replace latch if necessary
Wiring problems (system or vehicle)Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Inoperative PSDM, IC or BCMUsing an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Inoperative key fobVerify inoperative key fob by trying other key fob functions
Replace key fob battery
Reprogram key fob
Replace key fob if necessary
Inoperative power sliding door drive assemblyTroubleshoot using the proper diagnostic procedures information.
Check for foreign matter preventing the operation of gear motor assembly
Check wire connections
Replace power sliding door drive assembly if necessary
Door does not stay openInoperative hold open latch assemblyCheck wire/cable connections
Replace hold open latch, if necessary
Inoperative hold open latch strikerReplace hold open latch striker, if necessary
High inside/outside opening effortInoperative latch assemblyCheck wire connections and for blown fuse
Check cable connections
Check for foreign matter preventing the operation of latch assembly
Troubleshoot using the appropriate diagnostic procedures information
Replace latch assembly, if necessary
Inoperative inside/outside handle assemblyGo to that "POSSIBLE CAUSE" and review "CORRECTIONS"
Binding or sticking of componentsEstablish location of binding and repair or replace components as necessary
Latch overcinch or lack of cinchLatch assembly pawl switch inoperativeUsing an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring pawl switch status with the scan tool. Close effected door to the primary position. Pawl switch should read “ON” with latch released and “OFF” with latch cinched. Slam door aggressively to the primary position and recheck pawl switch readings. If pawl switch status is inaccurate in any of the tests, replace the switch as necessary. If no pawl switch problem exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Door continues to cinch closed during power modeInoperative latch assemblyCheck wire connections and for blown fuse
Check for foreign matter preventing the operation of latch assembly
Troubleshoot using the appropriate diagnostic procedures information
Replace latch assembly, if necessary
Inoperative PSDM, IC or BCMUsing an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Wiring problems (system or vehicle)Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Door continues to open during power mode (runaway motor)Inoperative PSDM, IC or BCMUsing an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Inoperative hold open latch assemblyCheck wire/cable connections
Replace hold open latch, if necessary
Inoperative power sliding door drive assemblyTroubleshoot using the proper diagnostic procedures information.
Check for foreign matter preventing the operation of gear motor assembly
Check wire connections
Replace power sliding door drive assembly if necessary
Wiring problems (system or vehicle)Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Door opens very slowlyInoperative power sliding door drive assemblyTroubleshoot using the proper diagnostic procedures information.
Check for foreign matter preventing the operation of gear motor assembly
Check wire connections
Replace power sliding door drive assembly if necessary
Binding or sticking of componentsEstablish location of binding and repair or replace necessary components
Squeaks, noises and rattlesForeign material in door compartmentRemove foreign material
Loose componentsCheck and tighten loose components as necessary
Missing stabilizers, bumpers or anti-rattle componentsCheck to ensure components are present. Replace as necessary
Misadjusted stabilizers, bumpers or anti-rattle componentsAdjust components as necessary
Poor door track lubricationLubricate the front portions of the side door tracks with "Door Ease®" or equivalent
Clicking noise when door opens/closes and stops. Have to manually close/open door.Perform power sliding door learn cycle, (Refer to Electrical/Power Sliding Door/Standard Procedure).
 

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My passenger side sliding door is malfunctioning on approximately 1 out of every 5 opening attempts. It will open all the way, hit the bump stops, and close itself.

I’ve noticed that when it is opening normally, it begins to noticeably slow down about 3/4 of the way open. When it is going to malfunction, it continues at full speed and never slows down until it hits the bump stops.

This makes me wonder if there is a position sensor somewhere that is malfunctioning. Does anyone know exactly how the automatic sliding doors work? How do they know when to slow down or stop, or where they are on the track? Thank you for any insight.
POWER SLIDING DOOR SYSTEM INHIBITORS
The power sliding door system is designed with a number of system inhibitors. These inhibitors are necessary for safety and feasibility of the power sliding door system. Refer to power sliding door system inhibitors noted below:
  • The Power Sliding Door Control Module (PSDM) will inhibit operation of the power sliding door in extreme temperatures. These temperatures will be approximately -22° F (-33° C) and 149° F (65° C). The thermistor assembly internal to the PSDM monitors the temperature.
  • The vehicle's transmission must be in park or neutral for the power sliding door to operate.
  • The vehicle's speed must be zero for the power sliding door to operate.
  • The vehicle's electrical system voltage must be within specification for the power sliding door system to operate. A low-voltage cut-off is built into the power sliding door system to prevent the vehicle's battery from discharging to the point were the vehicle cannot be operated. The PSDM operating voltage is 10.5 volts - 16 volts.
  • If the vehicle's ignition switch is in the “START” position, the power sliding door will pause.
  • If multiple obstacles are detected during the same power open or close cycle, the PSDM will abort that power cycle and go into full manual operation.
  • If severe Diagnostic Trouble Codes (DTC's) are stored in the PSDM the system may not operate.
POWER SLIDING DOOR SYSTEM INHIBIT MONITORS
The following is a list of inhibit monitors as observed by an appropriate scan tool.
POWER SLIDING DOOR SYSTEM INHIBIT MONITORS TABLE


INHIBIT MONITORPOSSIBLE CAUSESCORRECTION
OPEN INHIBIT - VOLTAGE TOO LOWLow or dead batteryCharge or replace battery
CLOSE INHIBIT - VOLTAGE TOO LOWPower or ground to the power sliding door control moduleCheck power/ground circuits and repair as necessary
Inaccurate voltage reading from the power sliding door control moduleCompare the power sliding door control module battery reading through the scan tool with a voltmeter reading at the power sliding door control module power/ground connections. If a voltage difference of 0.5V or greater is present replace the power sliding door control module
OPEN INHIBIT - VOLTAGE TOO HIGHCharging system over voltage concernDiagnose charging system and repair as necessary
CLOSE INHIBIT - VOLTAGE TOO HIGHInaccurate voltage reading from the power sliding door control moduleCompare the power sliding door control module battery reading through the scan tool with a voltmeter reading at the power sliding door control module power/ground connections. If a voltage difference of 0.5V or greater is present replace the power sliding door control module
OPEN INHIBIT - TEMPERATURE TOO LOWTemperature was below -30°C (-22°F) when the operation was attemptedInform customer of temperature operating range
CLOSE INHIBIT - TEMPERATURE TOO LOWInaccurate temperature reading from the power sliding door control moduleAllow vehicle to sit in a constant temperature environment for one hour with the effected sliding door open. Check the power sliding door control module temperature reading using a scan tool. If the reading is greater than 4.5°C (8°F) off, replace the power sliding door control module
OPEN INHIBIT - TEMPERATURE TOO HIGHTemperature was above 65°C (149°F) when the operation was attemptedInform customer of temperature operating range
CLOSE INHIBIT - TEMPERATURE TOO HIGHInaccurate temperature reading from the power sliding door control moduleAllow vehicle to sit in a constant temperature environment for one hour with the effected sliding door open. Check the power sliding door control module temperature reading using a scan tool. If the reading is greater than 4.5°C (8°F) off, replace the power sliding door control module
OPEN INHIBIT - NOT IN PARK/NEUTRALOperator attempted “power open” when vehicle was not in Park/NeutralInform customer of operating restrictions
Ignition status problemVerify the ignition switch status reads correctly using a scan tool. Repair as necessary
Transmission range sensor problemUsing a scan tool observe the Bussed inputs to the power sliding door control module. Verify PRNDL status reads correctly. If NOT OK, verify proper operation of the transmission range sensor, repair as necessary.
Overhead console switchUsing a scan tool, observe overhead console switch reading. Verify the reading is correct under different voltage and driving conditions. Repair as necessary
Key fob/Radio Frequency Hub Module (RFHM)Verify proper operation of the key fob and keyless and passive entry system. Repair as necessary
B-pillar switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the B-pillar switch reading is correct under different voltage and driving conditions. Repair as necessary
CLOSE INHIBIT - NOT IN PARK/NEUTRALOperator attempted “power close” when vehicle was not in Park/NeutralInform customer of operating restrictions
Ignition status problemVerify the ignition switch status reads correctly using a scan tool. Repair as necessary
Transmission range sensor problemUsing a scan tool observe the Bussed inputs to the power sliding door control module. Verify PRNDL status reads correctly. If NOT OK, verify proper operation of the transmission range sensor, repair as necessary.
Overhead console switchUsing a scan tool, observe overhead console switch reading. Verify the reading is correct under different voltage and driving conditions. Repair as necessary
Key fob/Radio Frequency Hub Module (RFHM)Verify proper operation of the key fob and keyless and passive entry system. Repair as necessary
B-pillar switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the B-pillar switch reading is correct under different voltage and driving conditions. Repair as necessary
OPEN INHIBIT - NON-ZERO VEHICLE SPEEDOperator attempted “power open” when vehicle is in Neutral and rollingInform customer of operating restrictions
Ignition status problemVerify the ignition switch status reads correctly using a scan tool. Repair as necessary
Vehicle speed sensorUsing a scan tool observe the Bussed inputs to the power sliding door control module. Verify vehicle speed reads correctly. If NOT OK, verify proper operation of the vehicle speed sensor, repair as necessary.
Overhead console switchUsing a scan tool, observe overhead console switch reading. Verify the reading is correct under different voltage and driving conditions. Repair as necessary
Key fob/Radio Frequency Hub Module (RFHM)Verify proper operation of the key fob and keyless and passive entry system. Repair as necessary
B-pillar switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the B-pillar switch reading is correct under different voltage and driving conditions. Repair as necessary
CLOSE INHIBIT - NON-ZERO VEHICLE SPEEDOperator attempted “power close” when vehicle is in Neutral and rollingInform customer of operating restrictions
Ignition status problemVerify the ignition switch status reads correctly using a scan tool. Repair as necessary
Vehicle speed sensorUsing a scan tool observe the Bussed inputs to the power sliding door control module. Verify vehicle speed reads correctly. If NOT OK, verify proper operation of the vehicle speed sensor, repair as necessary.
Overhead console switchUsing a scan tool, observe overhead console switch reading. Verify the reading is correct under different voltage and driving conditions. Repair as necessary
Key fob/Radio Frequency Hub Module (RFHM)Verify proper operation of the key fob and keyless and passive entry system. Repair as necessary
B-pillar switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the B-pillar switch reading is correct under different voltage and driving conditions. Repair as necessary
OPEN INHIBIT - IGNITION IN START POSITIONOperator attempted “power open” with the ignition in the Start positionInform customer of operating restrictions
Ignition status problemVerify the ignition switch status reads correctly using a scan tool. Repair as necessary
Overhead console switchUsing a scan tool, observe overhead console switch reading. Verify the reading is correct under different voltage and driving conditions. Repair as necessary
Key fob/Radio Frequency Hub Module (RFHM)Verify proper operation of the key fob and keyless and passive entry system. Repair as necessary
B-pillar switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the B-pillar switch reading is correct under different voltage and driving conditions. Repair as necessary
CLOSE INHIBIT - IGNITION IN START POSITIONOperator attempted “power close” with the ignition in the Start positionInform customer of operating restrictions
Ignition status problemVerify the ignition switch status reads correctly using a scan tool. Repair as necessary
Overhead console switchUsing a scan tool, observe overhead console switch reading. Verify the reading is correct under different voltage and driving conditions. Repair as necessary
Key fob/Radio Frequency Hub Module (RFHM)Verify proper operation of the key fob and keyless and passive entry system. Repair as necessary
B-pillar switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the B-pillar switch reading is correct under different voltage and driving conditions. Repair as necessary
OPEN INHIBIT - IN-PLANT MODEPower Open will not function because the power sliding door control module is in the In-Plant modeUsing a scan tool, perform the power sliding door control module learn cycle, (Refer to Electrical/Power Sliding Door/Standard Procedure). If learn cycle does not correct the problem replace the power sliding door control module
CLOSE INHIBIT - IN-PLANT MODEPower Close will not function because the power sliding door control module is in the In-Plant modeUsing a scan tool, perform the power sliding door control module learn cycle, (Refer to Electrical/Power Sliding Door/Standard Procedure). If learn cycle does not correct the problem replace the power sliding door control module
OPEN INHIBIT - GEAR/SPEED MISMATCHPower Open will not function because of a conflict between the PRNDL and vehicle speed inputsUsing a scan tool observe the Bussed inputs to the power sliding door control module. Verify vehicle speed reads correctly. If NOT OK, verify proper operation of the vehicle speed sensor, repair as necessary.
Using a scan tool observe the Bussed inputs to the power sliding door control module. Verify PRNDL status reads correctly. If NOT OK, verify proper operation of the transmission range sensor, repair as necessary.
Verify the ignition switch status reads correctly using a scan tool. Repair as necessary
The inhibitor could have been operator induced by placing the transmission in Park when the vehicle is still rolling and immediately attempting an Open Power Sliding Door command
CLOSE INHIBIT - GEAR/SPEED MISMATCHPower Close will not function because of a conflict between the PRNDL and vehicle speed inputsUsing a scan tool observe the Bussed inputs to the power sliding door control module. Verify vehicle speed reads correctly. If NOT OK, verify proper operation of the vehicle speed sensor, repair as necessary.
Using a scan tool observe the Bussed inputs to the power sliding door control module. Verify PRNDL status reads correctly. If NOT OK, verify proper operation of the transmission range sensor, repair as necessary.
Verify the ignition switch status reads correctly using a scan tool. Repair as necessary
The inhibitor could have been operator induced by placing the transmission in Park when the vehicle is still rolling and immediately attempting a Close Power Sliding Door command
CYCLE INHIBIT - NOT FULLY OPEN OR FULLY CLOSEDOperator induced by placing the sliding door in the primary or secondary latch position when the door was openInform customer of proper power sliding door/latch operation
Conflict in power sliding door latch switches and full open switchUsing a scan tool, observe the sliding door latch “Full Open, Primary, Secondary, Sector and Paw” switch readings with the sliding door in the fully open position. Verify that the “Full Open, Primary, Secondary and Paw” readings are all “Closed” and the “Sector” reading is “Open”. Repair as necessary
Using a scan tool, observe the sliding door latch “Full Open, Primary, Secondary, Sector and Paw” switch readings with the sliding door in the fully closed position. Verify that the “Full Open, Primary, Secondary, Sector and Paw” readings are all “Open”. Repair as necessary
Full open switchUsing a scan tool, verify proper operation of the full open switch during a power sliding door cycle. Switch reading should be “closed” with the sliding door near the fully opened position and “open” in all other positions. Repair as necessary
Using a scan tool, verify proper operation of the full open switch during a manual sliding door cycle. Switch reading should be “closed” with the sliding door near the fully opened position and “open” in all other positions. Repair as necessary
OPEN INHIBIT - DOOR LOCKEDOperator attempted “power open” when the vehicle was lockedInform customer of proper power sliding door/latch operation
Invalid lock status received by the power sliding door control moduleUsing a scan tool observe the Bussed inputs to the power sliding door control module. Cycle the power door locks using the key fob, auto locks and interior lock switches. Verify the “Lock” status reads correctly, repair as necessary.
OPEN INHIBIT - VTA ARMEDA power sliding door “power open” cycle could not be initiated because the Vehicle Theft Alarm (VTA) was armedNormal operation, inform customer of operating restrictions
Invalid VTA statusVerify proper operation of the VTA system and instrument cluster bussed outputs using a scan tool and the appropriate diagnostic information. Repair as necessary
OPEN INHIBIT - OVERHEAD CONSOLE LOCKOUTA power sliding door “power open” cycle could not be initiated because the overhead console lockout switch was activeNormal operation, inform customer of operating restrictions
Invalid overhead console switch lockout statusVerify proper operation of the overhead console switch lockout and instrument cluster bussed outputs using a scan tool and the appropriate diagnostic information. Repair as necessary
OPEN CANCELLED - HANDLE ACTIVEOperator induced by grabbing the exterior handle switch while a “power open” cycle was taking placeInform customer of operating restrictions
Exterior handle switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the exterior handle switch reading is approximately 2.4V with handle activated and greater than 4.6V when released.
Using a digital multi-meter, measure the resistance of the exterior handle switch. The multi-meter should read approximately 4.7K ohms activated and “open” with handle released. Repair as necessary
CLOSE CANCELLED - HANDLE ACTIVEOperator induced by grabbing the exterior handle switch while a “power close” cycle was taking placeInform customer of operating restrictions
Exterior handle switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the exterior handle switch reading is approximately 2.4V with handle activated and greater than 4.6V when released.
Using a digital multi-meter, measure the resistance of the exterior handle switch. The multi-meter should read approximately 4.7K ohms activated and “open” with handle released. Repair as necessary
OPEN REVERSAL - GEAR OR SPEED STATE CHANGEOperator shifted vehicle out of Park/Neutral while a “power open” cycle was in progressInform customer of operating restrictions
Vehicle speed sensorUsing a scan tool observe the Bussed inputs to the power sliding door control module. Verify vehicle speed reads correctly. If NOT OK, verify proper operation of the vehicle speed sensor, repair as necessary.
Transmission range sensor problemUsing a scan tool observe the Bussed inputs to the power sliding door control module. Verify PRNDL status reads correctly. If NOT OK, verify proper operation of the transmission range sensor, repair as necessary.
OPEN REVERSAL - USER INPUTOperator activated either a key fob button, B-pillar switch or overhead console sliding door switch while a “power open or close” cycle was in progressInform customer of operating restrictions. The B-pillar or overhead console sliding door switch may have been double pressed or the key fob buttons may get inadvertently pressed when in a pocket or purse. Rapid pressing of the buttons may also be the cause
Overhead console sliding door switchUsing a scan tool, observe overhead console sliding door switch reading. Verify the reading is correct under different voltage and driving conditions. Repair as necessary
Key fob/RFHMUsing a scan tool, verify the key fob button status readings from the RFHM are correct
Verify key fob is operating properly and buttons are not sticking. Repair as necessary
B-pillar switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the B-pillar switch reading is correct under different voltage and driving conditions. Repair as necessary
CLOSE REVERSAL - USER INPUTOperator activated either a key fob button, B-pillar switch or overhead console sliding door switch while a “power open or close” cycle was in progressInform customer of operating restrictions. The B-pillar or overhead console sliding door switch may have been double pressed or the key fob buttons may get inadvertently pressed when in a pocket or purse. Rapid pressing of the buttons may also be the cause
Overhead console sliding door switchUsing a scan tool, observe overhead console sliding door switch reading. Verify the reading is correct under different voltage and driving conditions. Repair as necessary
Key fob/RFHMUsing a scan tool, verify the key fob button status readings from the RHFM are correct
Verify key fob is operating properly and buttons are not sticking. Repair as necessary
B-pillar switchUsing a scan tool, observe inputs to the power sliding door control module. Verify the B-pillar switch reading is correct under different voltage and driving conditions. Repair as necessary
OPEN OBSTACLEAn obstacle was detected while a “power open” cycle was taking placeNormal operation, inform customer of operating restrictions
Binding or sticking of componentsUsing a scan tool, move sliding door manually to the “Door Position” indicated in the Inhibit Monitor record. Establish location of obstruction/binding and replace necessary components
The power sliding door control module is not properly calibratedUsing a scan tool, perform the power sliding door control module learn cycle. If learn cycle does not correct the problem replace the power sliding door control module
CLOSE OBSTACLEAn obstacle was detected while a “power close” cycle was taking placeNormal operation, inform customer of operating restrictions
Binding or sticking of componentsUsing a scan tool, move sliding door manually to the “Door Position” indicated in the Inhibit Monitor record. Establish location of obstruction/binding and replace necessary components
The power sliding door control module is not properly calibratedUsing a scan tool, perform the power sliding door control module learn cycle, (Refer to Electrical/Power Sliding Door/Standard Procedure). If learn cycle does not correct the problem replace the power sliding door control module
OPEN INHIBIT - RDCM TIMEOUTPower open cycle could not take place because RDCM timed out while releasing latch.Check for blown fuse and wire connections. Check cable connections. Check for foreign matter preventing the operation of latch assembly. Troubleshoot using the proper diagnostic procedures information.
CLOSE INHIBIT - RDCM TIMEOUTPower close cycle could not take place because RDCM timed out while releasing latchCheck for blown fuse and wire connections. Check cable connections. Check for foreign matter preventing the operation of latch assembly. Troubleshoot using the proper diagnostic procedures information.
OPEN INHIBIT - USER INPUT DURING CLUTCH PULSINGPower Open cycle could not take place because PSD system has enter clutch pulsing mode.Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exist check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
CLOSE INHIBIT - USER INPUT DURING CLUTCH PULSINGPower Close cycle could not take place because PSD system has enter clutch pulsing mode.Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exist check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
OPEN INHIBIT - PSDM MEMORY RESETPower open cycle count corruption during/ prior to cycle time because module had power short or system reset.Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exist check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
CLOSE INHIBIT - PSDM MEMORY RESETPower close cycle count corruption during/Prior to cycle time because module had power short or system reset.Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exist check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
OPEN INHIBIT - LATCH/DOOR MISMATCHPower open could not take place because the door state and latch states are not matching.Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exist check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
CLOSE INHIBIT - LATCH/DOOR MISMATCHPower close could not take place because the door state and latch states are not matching.Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exist check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
WRONG SOFTWARE VERSIONCurrent power sliding door control module software version does not match bootloader and possibly hardware versionIf an updated software version is available, reflash the power sliding door control module. If updated software is not available, replace the power sliding door control module
 

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My passenger side sliding door is malfunctioning on approximately 1 out of every 5 opening attempts. It will open all the way, hit the bump stops, and close itself.

I’ve noticed that when it is opening normally, it begins to noticeably slow down about 3/4 of the way open. When it is going to malfunction, it continues at full speed and never slows down until it hits the bump stops.

This makes me wonder if there is a position sensor somewhere that is malfunctioning. Does anyone know exactly how the automatic sliding doors work? How do they know when to slow down or stop, or where they are on the track? Thank you for any insight.
POWER SLIDING DOOR LEARN CYCLE


NOTE
Any time a power sliding door component is removed, replaced, door adjustment is performed or diagnostic trouble codes are addressed and erased, a learn cycle must be performed.


The power sliding door learn cycle enables the power sliding door control module to learn or relearn critical information (travel limits, resistance to door travel, door position, etc.) which allows the system to perform properly and safely. To perform a power sliding door learn cycle do the following:

  1. Obtain an appropriate scan tool.
  2. Connect the scan tool to the vehicle and check for any power sliding door system stored trouble codes, correct and erase any stored codes.
  3. Close effected sliding door.
  4. Using the scan tool, select the Power Sliding Door Control Module (PSDM) Menu, More Options, System Tests and select the Open Door Test.
  5. Using the scan tool check “routine status” for a pass or fail message. If the Open Door Test did not pass, the scan tool will display the reason to aid in system diagnosis or rerunning the Open Door Test routine.
  6. Using the scan tool, select the Power Sliding Door Control Module (PSDM) Menu, More Options, System Tests and select the Close Door Test.
  7. Using the scan tool check “routine status” for a pass or fail message. If the Close Door Test did not pass, the scan tool will display the reason to aid in system diagnosis or rerunning the Close Door Test routine.
  8. Follow the instructions on the scan tool to complete the test.
  9. The power sliding door learn cycle is complete.

NOTE
If the power sliding door will not complete a full cycle a problem exists in the power sliding door system.


In order to obtain conclusive testing of the power sliding door system, the Controller Area Network (CAN) data bus, and all of the electronic modules that provide inputs to, or receive outputs from the power sliding door system components must be checked. Any diagnosis of the power sliding door system should begin with the use of a scan tool and the appropriate diagnostic service information.
 

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My car has again developed the issue with the passenger side sliding door not closing appropriately. Whenever I try to close it, it opens immediately afterwards. It eventually closes after a few attempts. I had my dealership look into it about six months ago and they did a software update which seem to fix it for sometime. Now the issue has started again and I have scheduled another appointment. I’m seriously beginning to think that there is some hardware which is defective or inaccurately installed in the door. After two years with very good experience, my confidence in Chrysler Pacifica is beginning to shake.
 

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May be I spoke too soon. The service guy stated they found a plastic bag stuck inside the door mechanism where it goes deeper inside (apparently can’t be seen from outside) and cleared it. I have to take his word for it. Hopefully there won’t be a problem anymore.
 

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May be I spoke too soon. The service guy stated they found a plastic bag stuck inside the door mechanism where it goes deeper inside (apparently can’t be seen from outside) and cleared it. I have to take his word for it. Hopefully there won’t be a problem anymore.
Hello Bond0007,
We are happy to hear your dealer was able to resolve your concern. Should this return in the future, please do not hesitate to reach out!
Laura
ChryslerCares
 

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My car has again developed the issue with the passenger side sliding door not closing appropriately. Whenever I try to close it, it opens immediately afterwards. It eventually closes after a few attempts. I had my dealership look into it about six months ago and they did a software update which seem to fix it for sometime. Now the issue has started again and I have scheduled another appointment. I’m seriously beginning to think that there is some hardware which is defective or inaccurately installed in the door. After two years with very good experience, my confidence in Chrysler Pacifica is beginning to shake.
How much did the dealer charge for the software update? Did yours randomly beep and reopen, sometimes multiple times when trying to close it?
 

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2017 Pacifica Touring L (9/2016 Build)
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How much did the dealer charge for the software update? Did yours randomly beep and reopen, sometimes multiple times when trying to close it?
If your van is under the factory or extended warranty there shouldn't be a charge unless there is a deductible for the extended warranty. I had a similar problem with the driver's door reopening and something was flashed and it has been fine since.
@Bond007 's van is probably still under warranty so you may have to call the dealer to ask about the cost if your van isn't covered by a warranty.
 

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2017 Pacifica Touring L (9/2016 Build)
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How much did the dealer charge for the software update? Did yours randomly beep and reopen, sometimes multiple times when trying to close it?
See post #19 about what what was done for my van's sliding door problem.
 
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