It sounds like it failed. The 25A fuse is under the hood.
Hi mjr0483,This just happened tonight, but only on the drivers side sliding door. The passenger is fine.
Any method to open or close the door is met with chimes and a error in the dash, Power unavailable, operate manually.
is this a failure or did I turn this option off somehow?
Anna,Hi mjr0483,
Please feel free to reach out if you need assistance in scheduling an appointment at your certified dealer for diagnosis. I am happy to help.
Anna
ChryslerCares Social Media Specialist
Thank you for the response.mjr0483,
I had this exact problem today and figured it out. The online manual states if there is something obstructing it, it shuts off. To reset it, here's what I did. There is a small black box under the track where wires run into both sides. On top you will find a red switch. Switch it in the other direction, leave for a few seconds, then switch it back. Then pull the door all the way back until it clicks and locks. Make sure it doesn't slide forward at all. Then pull the handle out and slide the door to the closed position. When closing, you should feel some resistance. When fully closed, try the button then. Hopefully this will fix it. If not, could be another deeper issue. Hope this helps!
Hi Carson,This just happened to us last night. Door would work manually, but got the "Sliding door power unavailable" message and a series of beeps with all the buttons multiple times. Tried it again this morning and same thing. Called the dealer today to make an appointment. Van comes home tonight and I try it on a whim and door opens like normal.
Hopefully this was just a one-time thing.
no. not in my case. exactly as this case (not my video, but exactly the same):Is it related to the fuel door? I know that the power sliding feature turns off if the fuel door is open as a safety feature to prevent opening while gassing up. Maybe the fuel door wasn't closed all the way?
Hi Carson,This has happened a few times now with the driver's side door, but resolves itself in less than an hour. This morning the passenger door did it at school drop-off. Wife on the way straight to the dealership, but I don't have high hopes that it will happen for them and be able to be fixed.
This is what I did. What I did was bring the red switch back toward the front of vehicle closed the door and it worked! Thank U for pointing me in the right direction!mjr0483,
I had this exact problem today and figured it out. The online manual states if there is something obstructing it, it shuts off. To reset it, here's what I did. There is a small black box under the track where wires run into both sides. On top you will find a red switch. Switch it in the other direction, leave for a few seconds, then switch it back. Then pull the door all the way back until it clicks and locks. Make sure it doesn't slide forward at all. Then pull the handle out and slide the door to the closed position. When closing, you should feel some resistance. When fully closed, try the button then. Hopefully this will fix it. If not, could be another deeper issue. Hope this helps!
This happened to us twice already, but for unknown reason, it will work again. Now, thinking about the procedure you described, I think you are right about manually pulling the door all the way, then manually closing it back, as I seem to recall doing this (just last night) and the issue got fixed. I did not know what I did until I read your post. The only thing I did not do was switched the red switch on the box. Thanks for your solution.mjr0483,
I had this exact problem today and figured it out. The online manual states if there is something obstructing it, it shuts off. To reset it, here's what I did. There is a small black box under the track where wires run into both sides. On top you will find a red switch. Switch it in the other direction, leave for a few seconds, then switch it back. Then pull the door all the way back until it clicks and locks. Make sure it doesn't slide forward at all. Then pull the handle out and slide the door to the closed position. When closing, you should feel some resistance. When fully closed, try the button then. Hopefully this will fix it. If not, could be another deeper issue. Hope this helps!
Jstchillin, your response worked great. Thank you for sharing. You saved us being without the van for a day, especially due to something so silly.Thank you for the response.