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I have a similar but different issue. For some reason the switches on both sides just inside the door to open/close the door don't work, but if I touch the little button on the door handle it works fine, any ideas?
Just a wild guess here because I don't know. Is there a child safety switch to prevent the inside buttons from opening the door?
 

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I have a similar but different issue. For some reason the switches on both sides just inside the door to open/close the door don't work, but if I touch the little button on the door handle it works fine, any ideas?
Hi pranvan,

Waldo mentioned this, and I wanted to reiterate that there is a Safe Lock feature. It may be activated and that is why you cannot open the doors from the inside. Here is the info from the Owner's Manual on page 46.

"Safe Lock — If Equipped
To provide a safer environment for small children riding in
the rear seats, the second row sliding door switches may be
overridden by pushing the Sliding Doors Power OFF
button, located in the front overhead console.
When Power OFF is selected, the power sliding side doors
may not be opened or closed by pushing the buttons
located on the B-Pillar trim panels, just in front of the
sliding doors. Even when ’Power OFF’ is selected the
passive Entry buttons on the outside door handle still
works to power your sliding door open or closed.
The Power OFF LED, in the overhead console, will be lit
when the handles are manual and the buttons just inside
the sliding doors are disabled.
To enable power to the handles and buttons, when the
overhead console Power OFF LED is lit, push the Sliding
Doors Power OFF button, located in the front overhead
console."

Kori
Chrysler Social Care Specialist
 

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Intermittent Driver Sliding Power Door Failure

My 2017 Pacifica Limited just turned 1 year old and I just started having this problem with driver sliding power door. The hands free sensor does not work, nor does the vehicle remote and when you manually open the door it chimes and there is a notice in the driver display that power to door unavailable. I have had this problem 3 times in the past 2 weeks. As in previous post in this thread the problem does seem to correct itself the next time I drive the vehicle. I cannot continue to tolerate an ongoing problem with it so guess I’ll be taking into dealer. This is obviously a manufacturing defect that Chrysler is responsible for correcting, thankfully it still has some warranty left. PS: Never had a problem like this on my previous Honda Odyssey (Hint to FCA).
 

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My 2017 Pacifica Limited just turned 1 year old and I just started having this problem with driver sliding power door. The hands free sensor does not work, nor does the vehicle remote and when you manually open the door it chimes and there is a notice in the driver display that power to door unavailable. I have had this problem 3 times in the past 2 weeks. As in previous post in this thread the problem does seem to correct itself the next time I drive the vehicle. I cannot continue to tolerate an ongoing problem with it so guess I’ll be taking into dealer. This is obviously a manufacturing defect that Chrysler is responsible for correcting, thankfully it still has some warranty left. PS: Never had a problem like this on my previous Honda Odyssey (Hint to FCA).
If you decide to make an appointment at a certified dealership I'd be happy to offer assistance if needed, just send us a PM with your VIN and let me know.

Andrea
Chrysler Social Care Specialist
 

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My 2017 Pacifica Limited just turned 1 year old and I just started having this problem with driver sliding power door. The hands free sensor does not work, nor does the vehicle remote and when you manually open the door it chimes and there is a notice in the driver display that power to door unavailable. I have had this problem 3 times in the past 2 weeks. As in previous post in this thread the problem does seem to correct itself the next time I drive the vehicle. I cannot continue to tolerate an ongoing problem with it so guess I’ll be taking into dealer. This is obviously a manufacturing defect that Chrysler is responsible for correcting, thankfully it still has some warranty left. PS: Never had a problem like this on my previous Honda Odyssey (Hint to FCA).
I can't comment on the sliding door, but I have lost my blind spot monitoring system, as it states it is unavailable. Van is a year old, 12k miles, and having some other "wiring" issues as well. I'm curious to read these door reports, my issues, and people having vans shut off. I'm truly starting to think these vans have bad wiring harnesses!
 

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I'm Just Chillin as well now, Jstchilin. Worked like a charm!
Thanks,
Brad

mjr0483,

I had this exact problem today and figured it out. The online manual states if there is something obstructing it, it shuts off. To reset it, here's what I did. There is a small black box under the track where wires run into both sides. On top you will find a red switch. Switch it in the other direction, leave for a few seconds, then switch it back. Then pull the door all the way back until it clicks and locks. Make sure it doesn't slide forward at all. Then pull the handle out and slide the door to the closed position. When closing, you should feel some resistance. When fully closed, try the button then. Hopefully this will fix it. If not, could be another deeper issue. Hope this helps!
 

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I had this problem. I reset the red button several times and checked the fuses. Neither fixed the problem in my case. What did fix the problem was opening and tightly closing the gas pump door.
 

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Wait a minute, is this the "black box and red switch" you all are referring to? If so, that is not a switch. It's just two connectors that are plugged into each other and the red "switch" is actually just a lock that keeps them from coming apart. There is no way flipping that lock back and forth will fix this issue, if your door started working again it was just a coincidence.
 

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Drivers Sliding Door Intermittent Issues

I have also run into this problem as well but have had a hard time replicating so I am not very confident that when I take it to the dealer they will be able to find anything. The scenarios where I have run into issue where the Drivers side sliding door are the following

1. Unlocked the car using the keyfob and then pressed the button on the sliding door to open it. Door opened a few inches and then paused and stopped. I had to manually open the door to resolve but was not able to replicate. I do notice on this door that there is a still a slight pause that is not present on the passenger door.

2. Car was running and in park and my son opened the door using the inside button and when we were not able to use any of the buttons inside or outside to close the door again. Initially I though this due to the safety switch in the front but dont believe that this was on as I did not know it existed until after this event and found this in the manual as I also suspected that we had enabled some sort of child lock but the fact that it did not work from the outside as well seemed odd. We had to close the door manually and then it worked fine the next time.

Thanks for the tip on the reset button as well.

For those that have had this fixed any pointers that I can take to the dealer so help with the replication? This will be my third trip to the dealer to fix a problem in 2 months and I don't event have 2000 miles on the car. This is really starting to erode my confidence in this vehicle which is a shame as I think that the Pacifica has a better offering than the competition but if the quality is not there then that's a different story.
 

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I have also run into this problem as well but have had a hard time replicating so I am not very confident that when I take it to the dealer they will be able to find anything. The scenarios where I have run into issue where the Drivers side sliding door are the following

1. Unlocked the car using the keyfob and then pressed the button on the sliding door to open it. Door opened a few inches and then paused and stopped. I had to manually open the door to resolve but was not able to replicate. I do notice on this door that there is a still a slight pause that is not present on the passenger door.

2. Car was running and in park and my son opened the door using the inside button and when we were not able to use any of the buttons inside or outside to close the door again. Initially I though this due to the safety switch in the front but dont believe that this was on as I did not know it existed until after this event and found this in the manual as I also suspected that we had enabled some sort of child lock but the fact that it did not work from the outside as well seemed odd. We had to close the door manually and then it worked fine the next time.

Thanks for the tip on the reset button as well.

For those that have had this fixed any pointers that I can take to the dealer so help with the replication? This will be my third trip to the dealer to fix a problem in 2 months and I don't event have 2000 miles on the car. This is really starting to erode my confidence in this vehicle which is a shame as I think that the Pacifica has a better offering than the competition but if the quality is not there then that's a different story.
Hi willpski,

Sorry to hear about this! If you decide to visit a certified dealership for further diagnosis I'd be happy to offer assistance if needed, just send us a PM with your VIN and let me know.

Andrea
Chrysler Social Care Specialist
 

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Wait a minute, is this the "black box and red switch" you all are referring to? If so, that is not a switch. It's just two connectors that are plugged into each other and the red "switch" is actually just a lock that keeps them from coming apart. There is no way flipping that lock back and forth will fix this issue, if your door started working again it was just a coincidence.
I went looking for the switch too and noticed that it's just a lock on the harness connector. However, the door immediately began working after moving the lock back and for. Looks like a harness connector issue to me. Now to see how long it'll go before it fails again...
 

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....I wanted to reiterate that there is a Safe Lock feature. It may be activated and that is why you cannot open the doors from the inside. Here is the info from the Owner's Manual on page 46.

"Safe Lock — If Equipped
To provide a safer environment for small children riding in
the rear seats, the second row sliding door switches may be
overridden by pushing the Sliding Doors Power OFF
button, located in the front overhead console.
When Power OFF is selected, the power sliding side doors
may not be opened or closed by pushing the buttons
located on the B-Pillar trim panels, just in front of the
sliding doors. Even when ’Power OFF’ is selected the
passive Entry buttons on the outside door handle still
works to power your sliding door open or closed.
The Power OFF LED, in the overhead console, will be lit
when the handles are manual and the buttons just inside
the sliding doors are disabled.
To enable power to the handles and buttons, when the
overhead console Power OFF LED is lit, push the Sliding
Doors Power OFF button, located in the front overhead
console."

Kori
Chrysler Social Care Specialist
Wow, you just answered the solution, for a problem that I was beginning to have. My both side inside door buttons stopped working today (but outside buttons, roof button and remote buttons work fine). Now I will check if the power off button is somehow selected, and I hope the fix is that simple. Thanks.
 

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Sure enough. That light on the roof was lit. After pressing that button everything went back to working normally again (restoring my faith in Chrysler) :D.
 

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Well, I was really hoping I'd find an answer in here, but have not. My wife called today and says, the door won't move. It's stuck open, will not move(of course it's raining today as well). She had to drive home with the door open at least a foot. I've been messing with it all evening, it will not manually open or close, I've played with the red lock, checked fuses, etc.


Of course I'll take it in in the morning, but I'd like to get the door shut before she has to drive it.


Nothing is jamming the track, I've put pressure, but don't want to do anything too excessive and break something.


Thoughts?!?
 

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Looks like a dealer visit is necessary in your case. Just hope It won’t rain tomorrow too. :D.
 

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Well ours did this about a month ago. My wife tried it when we she got to work in the morning and then again when she left 8 hours later, no luck. Then I tried it again later that night after I got home from work and it was functioning normally again, it hasn't done it again since (knock on wood). I guess I just have the magic touch.
 

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2018 Pacifica Hybrid
I have had that error for awhile now. Everytime I bring it to the dealership it works so I have ended up recording it on my phone every morning as it seems to happen most every morning.

I show them the video and the error and they are still having trouble fixing it.

They have tried 3 new parts and it is still doing it

They are having me leave it overnight this time to see if they can replicate it while hooked up

Not that impressed that even with a error message in the cluster they still cannot get it repaired

My wife is starting to get quite angry about my purchase
 

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2018 Pacifica Hybrid
I have had that error for awhile now. Everytime I bring it to the dealership it works so I have ended up recording it on my phone every morning as it seems to happen most every morning.
I show them the video and the error and they are still having trouble fixing it.
They have tried 3 new parts and it is still doing it
They are having me leave it overnight this time to see if they can replicate it while hooked up
Not that impressed that even with a error message in the cluster they still cannot get it repaired
My wife is starting to get quite angry about my purchase
Hi Shynes57,
We regret to learn of this experience and understand how this could be frustrating. We would also like to apologize for any inconvenience this concern has caused and offer an additional layer of assistance while you are working with your dealer. Please send us a PM with your VIN, phone number, current mileage and servicing dealer.
Julie
Chrysler Social Care Specialist
 

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I've been having the same problem since I bought this van a year ago. About 10% of the time I get the message that the power is unavailable. I took it to the dealer, and they charged me $115 to try to figure out what was wrong. They said it was a software update needed, and said they updated the software. But I am still having the problem. Very frustrating. I am going back tomorrow and am asking for a refund on the $115 because they clearly didn't fix anything.
 
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