Just wanted to circle back around on this thread. We had our 2017 in the shop this week deal with the grinding rear passenger slider door as well as the random door reverse when closing issue. The dealer ended up replacing the roller on the door which seems to has helped the grinding noise, but just today, the door reversing itself right before latching closed still is happening. My wife said it happened four times in a row this morning. Before I take it back to the dealer again, just curious if anyone has had this resolved and what the fix was so I can reference. Attached is the video of what it does (before the grinding noise was fixed) in case my explanation doesn't make sense.
They initially replaced latch but later learned there was software update to fix this door issue.
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