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Hey everyone,

My 2020 is in the shop right now for the 3rd time in a year for the same problem - the infamous knocking/clunking sound in the driver’s side wheel well. I’ve had both driver and passenger struts replaced for this same noise on separate occasions (also a crunching/binding noise that developes over times, most noticeable with large speed bumps). Today, the dealership informed me that both struts need to be replaced AGAIN.

I have just over 22,000 miles on this van, so it’s really hard for me to understand what’s causing this. When asked about the cause, they claimed the parts to be faulty. Admittedly, the issues were resolved with replacement parts, but always come back over time. I’m not so sure this is a parts issue as it may be a design/installation issue. I’m a single dad in the military and I bought this vehicle new because I thought it would be more reliable. I was unfortunately wrong about that. Now I’l am really concerned about what happens after my warranty is up - do I really have to replace struts after 10k miles because of poor quality OEM equipment?
Has anyone dealt with this reoccurring issue? Is the problem actually faulty OEM equipment or do some vans have a design issue that causes this?
Hi jashby,
We're sorry to hear you're experiencing this. If you'd like any additional assistance alongside your dealer, feel free to send us a PM. We'd be happy to help.

Sarah
Chrysler Cares
 

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Well, the dealer replaced both front struts and strut mounts. I picked it up a week ago and although the clunking sound is gone, the crunching/binding sound has already come back when the suspension is under load. This has happened the last two times where eventually the clunking will return. It feels and sounds like something is wrong already. @ChryslerCares the rep that contacted me said the next step would be to get a corporate technician involved. Is that something you can help with? They also informed me of extending my warranty, but have not received any documentation of it despite having asked twice now.
Hi jashby,
If you'd like to send us a PM, we'd be happy to assist alongside them.

Sarah
Chrysler Cares
 
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