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I went through that on the driver's side of my 2018. They wasted time and parts when it was the lower control arm that needed to be replaced.
 
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That sounds like sway bar bushings or control arm bushings creaking.
 

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Sounds like bushings and they have techs lacking experience. The bushing will also quiet when it gets colder and start making noise again when it gets warmer or heat from the engine bay warms them causing the parts to expand.

I had a vehicle the was silent in the winter but in the summer at 70F+ started creaking. 100F+ sounded like the Titanic, would turn heads in parking lots going over speed bumps.

Tell them to try soaking down the sway bar and control arm bushing with silicone spray and use the spray straw to try to force it in the center of them.
 

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That will fix it. The Pacifica only has lower control arms because it has struts. If they told you they are changing upper control arms I would find another dealer because they would be lying to you and might not actually be replacing all they said they were.
 
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