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2020 Chrysler Pacifica, Touring S, Black
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Discussion Starter · #21 ·
Had to replace struts and bushings. So EXPEnsive for a “wear” item. I don’t want to drag my dealer about the cost, but let’s say it is 10% of purchase value of my vehicle.

Our city is under construction and a pothole nightmare. but this is absolutely a product failure. 2020 w/ 58000 miles.

Passenger side had a hard clunk sounds like a wheel was gonna fall off at low speed bumps. Drove fine, cornered fine, stopped fine. But there was a clunk suspension sound from passenger side instead of proper recoil on bumps— that sound was not tolerable and came out of nowhere.

Once replaced, car handles better than ever, very smooth. steering wheel seems to turn with less resistane, it sits about an inch higher I think at first. I call bullshit on quality of strut assembly.
My van started having this issue at 1000 miles… Now at 25k and it’s in the shop right now in their final repair attempt. Thanks TX lemon law!
 

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2020 Chrysler Pacifica, Touring S, Black
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109 Posts
Discussion Starter · #22 ·
Got the van back today - new lower control arms and sway bar. No noises. Let’s see if it lasts!

So glad to be out of my Fiat 500x rental. That was terrible. Things literally fell apart on that thing. The plastic trim on the back of the steering whee flew off while I was turning in my neighborhood a couple of times. Thing only had 6k miles on it lol.
 

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2020 Chrysler Pacifica, Touring S, Black
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Discussion Starter · #23 ·
7 days after the 4th repair and it's back. This has been such a headache. I've spent an insane amount of time on this and I decided to sell it today. Loved using van and will miss it! Well... The good parts.
 

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2021 Pacifica ICE LTD AWD, Ocean Blue
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Sorry to hear it ended this way.

I noticed noises from my 2021 pacifica the day I picked it up brand new from the dealer. I couldn't believe there wasn't better quality control from the factory. Thankfully, my issue was resolved with a big bad attitude from myself and a bunch of new parts.

Originally, I wanted a Toyota for this very reason.

But I do agree that a well-functioning Pacifica is a great van.

7 days after the 4th repair and it's back. This has been such a headache. I've spent an insane amount of time on this and I decided to sell it today. Loved using van and will miss it! Well... The good parts.
 

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New member here with a 20 Pacifica Touring. I've had the same noises as you guys for the last couple of months and plan on having the dealer look at it in a week or two. Were parts and labor covered on any work that was done? I only have 20000 miles on mine.
 

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Oh yeah, it'll be covered under warranty
 

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Hey everyone,

My 2020 is in the shop right now for the 3rd time in a year for the same problem - the infamous knocking/clunking sound in the driver’s side wheel well. I’ve had both driver and passenger struts replaced for this same noise on separate occasions (also a crunching/binding noise that developes over times, most noticeable with large speed bumps). Today, the dealership informed me that both struts need to be replaced AGAIN.

I have just over 22,000 miles on this van, so it’s really hard for me to understand what’s causing this. When asked about the cause, they claimed the parts to be faulty. Admittedly, the issues were resolved with replacement parts, but always come back over time. I’m not so sure this is a parts issue as it may be a design/installation issue. I’m a single dad in the military and I bought this vehicle new because I thought it would be more reliable. I was unfortunately wrong about that. Now I’l am really concerned about what happens after my warranty is up - do I really have to replace struts after 10k miles because of poor quality OEM equipment?
Has anyone dealt with this reoccurring issue? Is the problem actually faulty OEM equipment or do some vans have a design issue that causes this?
 

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Jusr had my 2017 Pacifica in for front end crunching and poping noises. The dealer said it needs struts. 40K miles and needing struts is crazy. Struts should last much much longer in normal road use. Even old style shock absorbers lasted longer than 40K miles. Chrysler put defective or poor quality components in and we have to pay. Will probably be my last Chrysler/Stalantis vehicle.
 

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Welcome to the club. Multiple struts, strut barings, control arms (upper and lower) sway bar ends, engine and transmission mounts, rack and pinion replacement.

Welcome to the club


Sent from my iPhone using Tapatalk
 

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I just got mine "diagnosed" with a bad strut as well. It makes a pretty bad sound backing out of the driveway and makes crunches/clunks pressing the brake/accelerator. I told the advisor that people who have the same van year usually get the control arms and mounts replaced. He swore though a strut going to fix it.
 

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Model Year:
2021
Gas / Hybrid:
Gas
Trim:
Touring-L Plus
I have the exact same issue described in this thread with a 2021 Pacifica Touring L Plus (Canada). It started around 28K miles and I have taken it to the dealership three times and also told them how so many people on the forums have this problem and many of them found it to be the struts. But the dealership won't do anything unless they personally hear the noise themselves. By the time I get to the dealership each time, the noise has stopped and they refuse to check the struts. It is very frustrating that the dealership is avoiding their responsibility to fix a known issue that people have been writing about for a decade online.

Here's a video of the sounds my car makes. I have shown the video to the dealership but they say that it means nothing and they can't do anything until they hear it themselves:

 

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I have the exact same issue described in this thread with a 2021 Pacifica Touring L Plus (Canada). It started around 28K miles and I have taken it to the dealership three times and also told them how so many people on the forums have this problem and many of them found it to be the struts. But the dealership won't do anything unless they personally hear the noise themselves. By the time I get to the dealership each time, the noise has stopped and they refuse to check the struts. It is very frustrating that the dealership is avoiding their responsibility to fix a known issue that people have been writing about for a decade online.

Here's a video of the sounds my car makes. I have shown the video to the dealership but they say that it means nothing and they can't do anything until they hear it themselves:

I just got mine back and the dealer says it needs a new rack and pinion at 43k. It’s has the CPO warranty but it’s not covered. Went bad 6 days after the CPO 90 day Bumper to Bumper warranty ended. I was sold a vehicle that I paid extra for because it was Certified by Chrysler, supposedly inspected out the wazoo. 1k miles later that inspection was obviously worthless. Chrysler Cares should change to their true name Chrysler doesn’t give a chit. I’ve reported them to the NHTSA as they don’t seem to care. My steering wheel has now locked into place while turning a corner twice. They don’t care. If you Google Chrysler Pacifica Rack and Pinion Issues, you will see that this is happening to a lot of people. “Chrysler Cares” state they will deal with it once NHTSA tells them to do so. So basically, people need to be hurt or die in a crash before Chrysler will get involved. First and last Chrysler for me.
 
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