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Discussion Starter · #1 ·
Best way to hear noise:
· Find a smooth level, or slightly downward sloping road

· Travel about 30 mph

· Lift foot off gas

Very gently step on gas



Noise is a clicking or stutter, almost like a ratchet…seems to occur when driveline spools-up from coasting.

Wondering if anyone else has experienced this?
 

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Best way to hear noise:
· Find a smooth level, or slightly downward sloping road

· Travel about 30 mph

· Lift foot off gas

Very gently step on gas



Noise is a clicking or stutter, almost like a ratchet…seems to occur when driveline spools-up from coasting.

Wondering if anyone else has experienced this?

Yes, I have noticed this too. Very consistent and easily duplicated. Not sure if need dealer to look at it, or whether it is a fuel saving measure. It seems like something is engaging/disengaging.
 

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Discussion Starter · #3 ·
at the dealer now; we'll see what they say. The only thing I know about mechanical noise is that it means wear because you have two or more surfaces coming into contact. I don't like unnecessary wear as it usually means premature failure.
 

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Dont know this for a fact but I have had this happen just a couple times when on very light throttle and just thought it was something to do with torque converter lock up it really doesnt bother me as I have had other cars do this but it would be nice to know for sure.
 

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Discussion Starter · #6 ·
Picked up the van from the dealer.....they said "noise is normal as compared to another new Pacifica on the lot." Doesn't really indicate whether there is a problem or whether it performs as Chrysler intended.

It's like saying "yeah, your mole looks like a mole I saw on another patient."

At least it's on the record that this noise existed from the beginning so if there's a future TSB or recall maybe it will be covered. ( we're all familiar with the potential for future battles over who pays for repairs)..
 

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Picked up the van from the dealer.....they said "noise is normal as compared to another new Pacifica on the lot." Doesn't really indicate whether there is a problem or whether it performs as Chrysler intended.

It's like saying "yeah, your mole looks like a mole I saw on another patient."

At least it's on the record that this noise existed from the beginning so if there's a future TSB or recall maybe it will be covered. ( we're all familiar with the potential for future battles over who pays for repairs)..
We had our Pacifica in to the dealer twice for this exact issue.
Similar responses... "same as other Pacifica."
However... they also said that this is normal for the new 9-speed they put in, and condescendingly asked if I had ever driven a 9-speed before. (Of course not... those trans are brand new...)
Official report from dealer is the solenoid valve packing in the transmission.
I'm not entirely buying it, because they didn't open up the car, they just listened and compared to another new Pacifica.
But, I'm not a mechanic... a car enthusiast, yes, but not a mechanic.
I'm going to ask my mechanic friend if this explanation holds water.
 

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Discussion Starter · #8 ·
I don't buy dealer's explanation to me or you. Wish we could get word to Jessica LaFond who is the Chief Engineer for the Pacifica at Chrysler. Her reputation is riding on this vehicle
 

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I wouldn't buy into the whole "it's normal because another Pacifica does it" line. We took our Pacifica in to the dealership where we purchased it for a different issue. We were given the same line. When we took our Pacifica to a different dealership for ANOTHER issue we had them look into our problem we asked the first dealership and it turns out there was a recall and it was a simple fix.
 

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"
However... they also said that this is normal for the new 9-speed they put in, and condescendingly asked if I had ever driven a 9-speed before. (Of course not... those trans are brand new...)
.
Kinda... they have been around for a few years now in Acuras and Hondas too. They are having huge problems with them in both of those cars... CR and another auto mag lower Honda in reliability ratings because of it.
 

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Same here

Exact same issue with the sound after letting off the accelerator. I'm taking mine in next Tuesday so we'all see what the outcome is.
 

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Exact same issue with the sound after letting off the accelerator. I'm taking mine in next Tuesday so we'all see what the outcome is.
Hi mikepags,

Can you PM our page with your VIN and contact information? I would like to look into your concern further.

Andrea
Chrysler Social Care Specialist
 

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Has anyone heard from Andrea on this problem?
Hi loudon,

I'm not seeing a PM--could you resend?

Kori
Chrysler Social Care Specialist
 

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Loudoun

If you don't mind me asking, what build month is your car and how many miles are on it? Also, for the few others that have mentioned you've noticed a similar noise, can you please also provide the build month and mileage? I think having this detail collectively will help potentially isolate it to particular month(s) build, possible "once you reach this mileage" situation, etc. If this is a widespread issue then the best thing we can do is to have it documented here so that we can all collectively arm our fellow Pacifica owners with leverage for better resolution with dealers that simply say "it's normal".

Mine's a Sept 2017 build with around 500 miles on it. I haven't noticed the noise you're referring to on my vehicle yet, but I'll pay closer attention when I head out to dinner tonight.

Thanks.
 

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Discussion Starter · #18 ·
build date was August 2016, The noise, which is like a burst of "clicking" happens when you take your foot off the throttle, and then gently re-apply, like when turning a corner onto a side street or when coasting in a straight line. The noise began almost immediately after purchase.

The dealer said it was " normal" because another Pacifica on the lot made the same noise. If his statement represents the state-of-the art in vehicle diagnostics, heaven help us all. It also fails on the logic because it's entirely possible that 2 vehicles with close build dates may suffer from the same faulty component.

I have re-sent my VIN to the Chrysler Care PM but have not heard back yet.
 

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It's possible Chrysler Care Online people are on holiday today.

I don't disagree with your statement regarding logic. It's why I'm hoping with the other few that mention they have issues are willing to provide the build time so that we can see if it's affecting vehicles around your build time vs others, wide spread, or truly "random".

When it makes that noise, does the car have the feeling of stuttering as well or is everything just sound based? Kind of wish I had access to your car to experience it to help you isolate the potential issue. I'm not a mechanic, but I love working on cars as a hobby and my last vehicle (albeit a different brand vehicle) had driveline issues which I was able to isolate. Unfortunately, the issue was not something that could easily be resolved and they can't simply replace the entire underside of the vehicle minus the engine. So, I was able to capture and document evidence of the issue and their inability to repair after multiple attempts to help them eventually come to their senses and buy it back as a lemon. As part of my gatherings, I deployed the help of my fellow forum members for that vehicle to ask for the same details I'm trying to help you gather so that you have a stronger case with vehicles outside the network of your dealership and also within your general local vicinity. If we can help you prove that it's isolated to just a few people and not the masses, it may help strengthen your case as I did for mine.

With that said, are the sounds you're experiencing loud enough to capture from the cabin if you put your phone or video record? And, if possible, have the video be of your speedometer so that the time of the noises and the speed (both accelerating and decelerating) are occurring simultaneously. The way my video went for my previous car, I started first with recording a smartphone and showed that the date/time was set to automatic, then showed the exact date/time so that it preserves that as part of the evidence. Then while continuing the recording, move to the vin on the door then pan out to do a quick side and back view then into the trunk of the vehicle and the undercarriage to prove I didn't tamper or alter a VIN and vehicle to create the noise. While continuing to record non-stop, I got into the vehicle, started it then proceeded to drive and re-create consistently the noise and vibrations I was experiencing in that particular vehicle. Then, it's a matter of sharing with others to see if others can recreate that same thing and help you prove they can't replicate it thereby proving yours is an issue and not "normal". I would suggest not capturing your plates either since I consider that personally identifiable information.

I know I'm asking a lot and it's a lot of work and effort for you to put in, but at the same token if they are claiming it's normal, then it's up to you to put in a little effort to prove to the manufacturer there's an issue and to have them send out a engineer rep from region or corporate. Then, when the guy inspects is, if something changes on the vehicle at least you still have documentation of the issue. I'm not saying these guys are shady, but you can never be too safe because as they inspect the vehicle, they do sometimes tinker around to test things out which can changes certain aspects of your reported issue.
 

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Discussion Starter · #20 ·
I do not mean any implication that the dealer techs are not doing their job. They are doing it too well. That is, they simply seem confined by factory procedures. If you have a prob that falls outside confirmed parameters, well, they are hamstrung as to a solution or even, to acknowledge that there is a problem. Every tech manual has an a/b diagnostic tree. But if the problem isn't acknowledged by the factory, it won't be represented in that tree.

Let's face it, the P is a new model. Birthing pains. I'm sure Jessica LaFond did a great job. But there are so many parts, there's sure to be a few problems that creep up, particularly in the supply chain. It's not her fault per se, but...any problem needs to be solved, or else sales will suffer.

That's where I am also concerned. As an owner of Fiat/Chrysler stock (FCAU) I WANT Chrysler to be wildly successful. I put my money where my interest lies- I want FCAU to step up and perform. In the case of the trans, the dealer admitted that there was a noise, and with a $45,000 vehicle, THEY should record the noise and talk to Chrysler about a solution. Not my job at that price.
 
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