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Loudoun,

I'm very hesitant to reply given your latest response. I originally decided to not respond at all and to contribute more to this conversation, but me being me I tend to respond if I feel the situation creates some form of danger for you as the owner, your passengers and others.

I understand your frustration. Believe me. As I stated I had a $100k vehicle that had issues that couldn't be resolved and I did what it took to protect my family. That responsibility was mine to take NOT the manufacturer. I've even had a $60k car in which once again I took the responsibility to right the wrong. My feedback was to help you protect you and your family in attempting to get your issue escalated to get it resolved by either 1. the service department or another foreman at another service department resolves the issue by actually fixing something rather than pay you lip service or 2. the manufacturer purchases the vehicle back because you have a legitimate case for lemon law (depending on your state lemon law will be different, but gathering and documenting of evidence is no different state to state; it's what you have to prove and how much effort to prove it that varies between states). The fact that they did not touch anything and/or make an attempt to repair anything means they have not officially recognize it to be an issue which doesn't help your case for lemon law. And, as time passes and as your vehicle mileage goes up and the vehicle ages, you waive your right to any claims under lemon law. I'm not an attorney, but I've worked closely with many attorneys in the past for my past career paths so reading up on lemon law was pretty simple and straightforward. Also, I know a thing or 2 about evidence gathering given that was a major part of my past as I worked closely with attorneys, law enforcement, governments, etc.

Who cares that your car cost $45k and therefor you feel it's on Chrysler to do all the effort to prove on your behalf there's an issue after they've stated there is no issue if it means putting you and your family at risk. It's not the cost of the vehicle that matters here. And if you want to mention your time and effort, I can assure you I have almost zero time, yet for my family I made the time necessary to fight and win against the Euro manufacturer the 2 cars referenced earlier. I'd prefer not to make this a pissing contest and hope you take my word for it regarding my time.

If you decide to stick to your guns on the matter, I wish you the best and I hope the vehicle doesn't get worse to the point it gets someone injured before they do something about the vehicle.

For all else reading, if you are experiencing similar issues and your dealership won't help, please re-read my previous suggestion on how to document things, gather information and supporting evidence of potential serious dangers if an attempt for a fix isn't conducted. And, if you would like some feedback on your documentation and videos, please PM me as I'll no longer be following this thread moving forward given I believe I've contributed all that I can to help already.
 

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My 2017 with about 3K miles built in March of this year makes the same noise. I have not taken it to the dealer yet. Any updates from those on this thread from their dealer experiences?
 

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I have this problem, though I would describe it as hesitation or lurch. It occurs roughly in the same manner. We're at 25k, and have been in the dealer 3-4 times for this issue (and is currently in the shop). I have say the dealer has been little help, and like a terminal patient, it's getting worse.

We now have a jolt that makes you feel as though the car has been hit, and that gets me a dirty look from my wife if I'm driving ("I didn't do it - its the car!) I suspect that the shifting problem is getting worse. It really reminds me of my previous car, a Sienna at 250k miles, which was on it's second transmission and it was going bad too.

I found an article that neatly sums up the transmission problems, but doesn't make me feel better: With The 2017 Chrysler Pacifica, Has FCA Finally Sorted The ZF 9-Speed Automatic? Very Nearly - The Truth About Cars

I have great fear of the future with this car.
 

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We got a new transmission in ours and still have a bit of a jolt/shudder. It doesn't really help when you replace a poorly designed part with the same poorly designed part.
 

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Count me in as having this exact issue with our Pacifica. The OP nailed the conditions perfectly to hear this noise; coasting between 25 and 35 mph and pressing the gas pedal produces a single growly "Rr-ropf!" noise from down low and somewhere under the hood in front of the pedals. The noise is coincident with the van beginning to accelerate in response to my pedal push. Other than the expected pull from accelerating, I wouldn't say the car lurches or jolts unusually along with the noise.

As background on our Pacifica, it's a Touring-L built in June 2016 that we bought certified pre-owned in June 2017 with 19K miles (it was a rental car), and we've since put about 2.5K more on the van. I didn't notice this noise when I test drove it but I probably didn't coast at the necessary speed to produce the noise. I noticed the noise pretty early on after buying the van. It happens nearly 100% of the time I replicate the conditions.

I haven't taken my car to the dealership for evaluation because they're 35 minutes away from me in a direction I never otherwise travel, but I plan to get out there for this.
 

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Same click or clunk at 5000 miles.

I too have the same transmission noise issue. The noise started at 5000 miles, before that it was quiet.
I cannot describe it better than original post:

"Best way to hear noise:
· Find a smooth level, or slightly downward sloping road

· Travel about 30 mph

· Lift foot off gas

Very gently step on gas

Noise is a clicking or stutter, almost like a ratchet…seems to occur when driveline spools-up from coasting."



I am not optimistic on a solution unless it get much much worse. But it is annoying and my wife comments on it.

I am thinking dog clutches, but who knows.
 

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I too have the same transmission noise issue. The noise started at 5000 miles, before that it was quiet.
I cannot describe it better than original post:

"Best way to hear noise:
· Find a smooth level, or slightly downward sloping road

· Travel about 30 mph

· Lift foot off gas

Very gently step on gas

Noise is a clicking or stutter, almost like a ratchet…seems to occur when driveline spools-up from coasting."



I am not optimistic on a solution unless it get much much worse. But it is annoying and my wife comments on it.

I am thinking dog clutches, but who knows.
Hi jrunkle,

Have you asked your dealership to address this yet?

Kori
Chrysler Social Care Specialist
 

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Well, you can add me to the list. My Pacifica just turned 5000 miles, it happen twice once stopping and starting on a off ramp, second time pulling up to a stop sign in traffic, both this past weekend. Wife said does it need to go to the dealer for service(I don't believe she has faith in the dealership, the dealership has problems with cement dust from a mill across the street - had it back to them two times already - still can see the harden cement on the rubber around the door)
It sounds like something was locking up mechanically - both times.

Ken
 

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Well, you can add me to the list. My Pacifica just turned 5000 miles, it happen twice once stopping and starting on a off ramp, second time pulling up to a stop sign in traffic, both this past weekend. Wife said does it need to go to the dealer for service(I don't believe she has faith in the dealership, the dealership has problems with cement dust from a mill across the street - had it back to them two times already - still can see the harden cement on the rubber around the door)
It sounds like something was locking up mechanically - both times.

Ken
Hi Ken,

We would recommend having your dealership address any concerns you have. If you're looking for a different dealership, you can always use https://www.chrysler.com/find-dealer.html to search for others in your area.

Kori
Chrysler Social Care Specialist
 

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FYI - I am dropping my car off at the nearby dealership today because my blind spot warning system stopped working. I told the manager over the phone about this transmission noise problem too, and asked for it to be looked at. I'm going to try to insist on a road demonstration with a tech when I drop off the car today so that they can acknowledge the same noise before they start looking at it. I'll keep everyone posted on what develops.
 
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FYI - I am dropping my car off at the nearby dealership today because my blind spot warning system stopped working. I told the manager over the phone about this transmission noise problem too, and asked for it to be looked at. I'm going to try to insist on a road demonstration with a tech when I drop off the car today so that they can acknowledge the same noise before they start looking at it. I'll keep everyone posted on what develops.
Hi DMR89,

We always recommend a ride-along, so please reach out if you receive any pushback. We can also get a case opened for you if you're interested; just PM your VIN!

Kori
Chrysler Social Care Specialist
 

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I have an anti-climactic update.

I took my car in to the dealership at the end of the day on Monday. The service manager was accommodating and had a technician come out to take a ride with me in the van. Frustratingly, though, it was raining pretty steadily, and a combination of the rain on the car and the loud road we were on made it very difficult to hear the noise. The van did make the noise 4 or 5 times on our test drive, but the technician was not able to pick it out from the background noise. Of course it is easier for me to hear it because I know exactly what to listen for and when, so I understand the difficulty. The tech told me he would drive the van again on Tuesday to give it one more shot.

Tuesday afternoon I got a call that I needed a new blind spot detector and that the part would be in on Wednesday, so they wanted to keep the van another day. They also performed the "T23" EGR valve reprogramming recall.

I picked the van up Wednesday afternoon. The service manager said they weren't able to reproduce the noise and that they didn't find anything wrong by visual inspection. He said I had the correct amount of tranny fluid, too. He tried to reassure me that I have 'a lot of life on the warranty still' so that if the problem develops into something more obvious, it should be covered.

Oh well. If the noise is persistent, maybe even louder, I'll try again at my next oil change. Until then, hopefully someone else gets an answer.
 

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I have the same problem. My van has 3K miles on it and I bought it on June 2017. I don't remember hearing it when I first bought it. I started to notice it maybe 2 months ago. It might have had 2K miles back when I first noticed it. Here is hoping it is not a telltale sign for future problems.
 

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Same here in the 2017 Limited model. Ever since I got it, it has that noise. It "could" be a solenoid. But not sure why. And it only happens when there is no load on the engine. Has to be coasting. Can't do it while going downhill as the transmission will be engaged.
 

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my Pacifica was mfg at the same time as yours (13,700 on the clock). I get the noise too. i'm not a doctor but it seems the transmission disengages at coast and then decides what gear to engage based on throttle request.. I'm not worried about it, but good to know other vehicles are making the noises too. This Van is the most complex hi tech vehicle I have owned to date. I drove a 75 Olds Cutlas last weekend with only 56K original miles. Totally different experience behind the wheel. Thank goodness they don't build them like they used to!
 

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Just curious if anyone else with this noise had luck getting to the bottom of this with their dealer?
 

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I have a hybrid limited and I hear that when there is cold temperatures outside and engine is running. I think it’s has to do something with motor . Once you start accelerating slowly after coasting , that’s when u hear the noise. This only happens when my engine is running. I have single speed transmission (evt)
 

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I have a gas Limited and have had the transmission replaced when I had 900 miles and recently started noticing this sound along with a jerky transmission. I took it to the dealer and they did a software update for the transmission that seems to have fixed the jerkiness but I can hear the sound mentioned in the thread.

I was able to ride with the service manager and consistently reproduce the sound. The technician was also able to reproduce the sound and spent a couple of days to try and find the source.

I got the same answer that they drove another Pacifica and it had the same sound. I pushed them hard to find a solution and then they contacted Chrysler Engineering who apparently confirmed that this sound was characteristic in all Pacifica’s.

I am not sure if I am convinced but wanted to share with all of you.
 

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I'm curious again if anyone else has worked through this issue?

Vikasdua, thanks for sharing your story. I'm not convinced either that this noise is characteristic of all Pacifica's. I think there would be far more people on these forums reporting it if that were the case. It doesn't sound normal.

Since my report on the matter, I've noticed more times when I hear similar noises when beginning to accelerate. At some lower speeds, I occasionally hear a more prolonged noise that sounds to me like two spinning parts trying to lock in with one another. I might just have an over-active imagination, but it almost sounds like there's an initial mis-alignment of gears that rub their teeth against one another for a brief moment until they fall into sync and work as expected.
 

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My 2017 has 29,000 miles on it and does it too. I have not taken it in yet but I plan on it. Original post describes the problem well. It also makes noise around 45MPH doing the same coasting and pressing accelerator softly.
 
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