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I have a 2017 Limited with 44K miles with a whiney tranny and the only fix I've found so far is to turn up the radio. it bothers me that you can't even check the fluid level. Is there an actual recall for this and if so, what is the number?
 

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2017 Pacifica Touring L (9/2016 Build)
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I have a 2017 Limited with 44K miles with a whiney tranny and the only fix I've found so far is to turn up the radio. it bothers me that you can't even check the fluid level. Is there an actual recall for this and if so, what is the number?
There was a software update for the transmission in July 2017. TSBs (technical service bulletins) aren't on a recall page. They are used when a problem is presented to the service department. You can have @ChryslerCares check your VIN to see if it applies (by private messaging them by clicking on the red @ChryslerCares letters in the left margin). The EGR recall (Aug 2017) should have been done on some of the 2017s. You should have received a paper EGR recall notice (it is also online on the owners' website). The manufacture date is on the driver's door. The link below has the information on the transmission TSB even though the thread may not apply to your situation.
http://www.pacificaforums.com/forum/267953-post35.html
 

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I have a 2017 Limited with 44K miles with a whiney tranny and the only fix I've found so far is to turn up the radio. it bothers me that you can't even check the fluid level. Is there an actual recall for this and if so, what is the number?
Hi [email protected],

We are sorry to hear that you are having concerns with your Pacifica transmission. We would be happy to look into this further for you. Please message us with your VIN at your earliest convenience.

Darlene
Chrysler Social Care Specialist
 

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I have had my 2017 Limited since Sept, 2017 and while I like the van, I have had it to the dealership for warranty repairs more than all the vehicles I have owned in the past 40 years. The transmission issues are the worst, when I start at a stoplight it appears to require 1-2 seconds to build pressure, then BANG the van starts moving. Intermittently then between shifts, the shift is reall hard delivering a shake. The transmission shifted silky smooth when new, now with 30,000 miles it almost makes me believe that a shift is going to break the transmission. The clicking when off and on gas is annoying , but probably not tranny related. The dealer has flashed per the TSB, but the statement that they all do it is not satisfactory.
 

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I have had my 2017 Limited since Sept, 2017 and while I like the van, I have had it to the dealership for warranty repairs more than all the vehicles I have owned in the past 40 years. The transmission issues are the worst, when I start at a stoplight it appears to require 1-2 seconds to build pressure, then BANG the van starts moving. Intermittently then between shifts, the shift is reall hard delivering a shake. The transmission shifted silky smooth when new, now with 30,000 miles it almost makes me believe that a shift is going to break the transmission. The clicking when off and on gas is annoying , but probably not tranny related. The dealer has flashed per the TSB, but the statement that they all do it is not satisfactory.
Hi Raptor22lh,

We regret to hear of these transmission concerns with your 2017 Pacifica. Have you returned to the dealer since having these concerns after the TSB update? Please message us with your VIN if additional assistance is needed.

Darlene
Chrysler Social Care Specialist
 

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Mine makes the sound too

Yes, my 2017 makes the same noise. We bought brand new in Feb 2017, It started to do it in July 2017. Took it to the dealer in August. They found nothing wrong. Took it back in November and December as it has been getting worse. Was told its normal. Now I find that it does it often. When i have cruise control on, or just driving. Sometimes I don't even have to take my foot off the break.
My van is also really whiny. I as well as previous poster said, I turn the radio up. Makes it hard to hear the kids in the back but the noise is terrible sometimes.
 

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My 2017 Pacifica clicks, whines and about every third time on takeoff from a stop the transmission slips then reengages with a thud. I have taken it in to the dealer 4 times for the clicking and whining. The first time they accomplished a service bulletin to the wheel bearing saying it would fix the clicking. Obviously it dod not. They noted the whining was normal. The second time they replaced the CV and axle assembly and said it would fix the clicking. It did not and again they said the whining is normal. The third time, knowing the third unsucessful repair would qualify by GA law as a lemon, they reported the whining and clicking is normal. I then took it to a Honda service department and recieved a written report that the clicking sound was not normal. I forwarded all the info. To the National Mediation Board for their action. They judged in favor of Chrysler based on the last service report that stated normal. I then contacted Limberg Law snd they filed legal action against Chrysler. Chrysler then requested me to bring the car back for Chrysler’s Rep to evaluate. They called me to pick up the car and noted they were able to get another Pacifica to click so they determined the nois was normal. Upon arrival I ask the service manager wouldhe please take me out in a Pacifica and demonstrate that it clicks. He refused and said my problem is with Chrysler and not the dealership. In an attempt to learn more I inquired about the test. He stated they installed an instrument that identified the clicking. He stated my Pacifica’s clicking was in the transmission and only occurred in 3rd and 4th gears. He then noted that the test Pacifica clicked when they went over a hill and on the downward side as it up shifted to 4th with the accelerator released it clicked. In disgust I left. That clearly shows what Chrysler will do to protect their bottom line. They obviously do not care about you as a repeat customer. I have test driven two other Pacifica’s, Honda Odyssey, Toyota Hylander and they did not click. I have owned 24 cars, I have been a mechanic for over 60 years, i built a hotrod at 16, I was a turbin engine repair engineer for a major airline and I know what I say. My transmission is defective and also is all those identified in this forum. I would recommend you contact a Law company ( I used Lemberg Law) and start legal proceedings . This week I am returning to the dealer for the slipping problem. I bet anything they will declare it as normal. The 5th visit when Chrysler’s rep. drove it I noted the problem and they reported tested normal.
 

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Thanks ! Here's my VIN-2C4RC1GG0HR515136. Bill


Please use personal message while replying to chrysler cares. You don’t want your personal information in public light. Thanks.


Sent from my iPhone using Tapatalk
 
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We have this same issue only it happens most often around 40 MPH. The first time he was told that it was normal for the Pacifica. Between this and something to do with the cam phasers, or cam shaft, or cam something... Ours has been in the shop 13 or 14 times? (Check engine light was on every single time plus more when they said that they forgot to reset it or that a wire was loose.) At one point the transmission wouldn't shift out of low and my husband had to limp it the mile home. This last time one of the 4 (yes four at once) check engine codes was for the transmission.

Maybe they can actually get it repaired this time. I believe that it's the 3rd time that their "Star" team has been involved. But lately every "repair" just seems to bring more problems.
 

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We have this same issue only it happens most often around 40 MPH. The first time he was told that it was normal for the Pacifica. Between this and something to do with the cam phasers, or cam shaft, or cam something... Ours has been in the shop 13 or 14 times? (Check engine light was on every single time plus more when they said that they forgot to reset it or that a wire was loose.) At one point the transmission wouldn't shift out of low and my husband had to limp it the mile home. This last time one of the 4 (yes four at once) check engine codes was for the transmission.

Maybe they can actually get it repaired this time. I believe that it's the 3rd time that their "Star" team has been involved. But lately every "repair" just seems to bring more problems.
Hi WolfsLady,

We regret to hear that this has been an ongoing concern for your Pacifica. If you PM us with your case number or VIN, we would be happy to look into your case and document this further.

Darlene
Chrysler Social Care Specialist
 

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Thank you for responding. I sent you a PM, but I don't hold out much hope that it will help. I was told that I had to go to arbitration which is usually resolved within 40 days. 40 more days of this horror and no guarantee that I will be happy with what they offer. I am of course assuming that anyone with any heart would find in our favor after this many attempted and failed repairs.

The latest update today was that they still don't know what is wrong with it. They are getting a Factory Engineer involved. But no ETA on how long that will take. That their best thought is that they need to replace the long block. Who knows maybe that will work. Or maybe it won't and I'll be back shortly after you return to me it hoping that you can fix it this time.

Or maybe someone there will create a miracle and actually treat their customer with the care and respect that they deserve.


Hi WolfsLady,

We regret to hear that this has been an ongoing concern for your Pacifica. If you PM us with your case number or VIN, we would be happy to look into your case and document this further.

Darlene
Chrysler Social Care Specialist
 

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Thank you for responding. I sent you a PM, but I don't hold out much hope that it will help. I was told that I had to go to arbitration which is usually resolved within 40 days. 40 more days of this horror and no guarantee that I will be happy with what they offer. I am of course assuming that anyone with any heart would find in our favor after this many attempted and failed repairs.

The latest update today was that they still don't know what is wrong with it. They are getting a Factory Engineer involved. But no ETA on how long that will take. That their best thought is that they need to replace the long block. Who knows maybe that will work. Or maybe it won't and I'll be back shortly after you return to me it hoping that you can fix it this time.

Or maybe someone there will create a miracle and actually treat their customer with the care and respect that they deserve.
Hi WolfsLady,

Thank you for providing that clarification. We have responded to your private message.

Darlene
Chrysler Social Care Specialist
 

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Sigh, my 2017 Pacifica is having the same issue. At first I couldn't find the words to describe it and then I found this thread and that's EXACTLY what I'm also seeing.
Between 25 and 40 mph, when going on a flat/uphill road, let off the gas for a few seconds, then tap the gas and it clicks/judders (like gears locking into each other) and shudders a little before settling back in plus every now and then it jumps when put into transmission.

I JUST finished 4 visits to the shop for an engine/CAM/CEL problem and now this. My wife is soooooo frustrated. We love the car but these issues are just making it miserable. This car was awesome for the 1st year and then it seems like the engine is falling apart.

Did anyone get a better resolution after the TSB's? How do I know if the TSB applies to my van?
 

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Guys and Gals. I spoke to my dealer about the same thing im having with mine. The noise is something engaging and then disengaging when you let off the gas. You have to realsize that the gas peddle doesn't have a cable from the peddle to the throttle. It's a drive by wire thing. It's all electronic. Every once in a while I even hear a growl that lasts 2 or 3 seconds but it clearly sounds more electron than gears grinding. We are driving a gigantic computer for all intents so that click sound is an electronic piece of the puzzle that is relaying the message from your foot to the motor and tranny.
 

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Well Crap...since my last post before this one I have a new problem. The transmission is clunking like an old farm truck that has slack in the line. This is not the tick I described that we were discussing. This is a pronounced "THUD" when it hardshifts into gear when I take my foot off the gas while accelerating. Also the tranny will do this when coasting as its downshifting. Agin, its intermitant. Someone here threw out the word "lemon" and while I don't think I have one I'm concerned that I might end up with one.
 

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I'm curious if anybody in this thread was able to get a resolution to this "issue". I have a 2017 Pacifica with about 42,000 miles on it. To get to my house, I drive through a 25 mph speed zone followed by a 30 mph. I usually get to hear the noise multiple times each trip. I had it in at the dealership last weekend and they did a TSB transmission software update and an adaptation reset, but the sound persists. I will reach back out to @ChryslerCares and the dealership for further advice, but since this thread most accurately describes the transmission issues I am seeing, I was hoping that there would be someone with a follow-up. Most of the other transmission issues I'm reading about also reported lurching, which I am not experiencing (thankfully).
 

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I'm experiencing the same problem with my 2017 Pacifica in Canada. It's got about 50000km on it and this clicking sound when accelerating from coasting has been happening for quite some time now. I feel like it's getting progressively worse since i fist noticed it. I had it at the dealer a couple of times and all they did was a software update. That ofcourse did not help. In the last couple of months I also experienced pretty violent shifts (bang) into 2nd gear at low to moderate acceleration. It feels as if it goes to neutral for a second, the rpms go up and than bangs back into gear. I really like the Pacifica but this really worries me that the transmission will fail prematurely. I also have a problem with paint bubbling at the edges of the hood. They repaired it for me under warranty but it happened again. The dealer and the body shop guys are saying the hood is no good and that it needs to be replaced but Chrysler is refusing to replace it and they keep saying that it needs to be repaired again. Too many problems on a new vehicle that is not cheap at all to begin with.
 

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@Marko G. I am not the primary driver, and I have not noticed the violent shifts and my wife hasn't mentioned anything about them. However, there are a number of other posts here that reflect the same issue which has temporarily been resolved by clearing adaptations for the transmission. I don't notice any of them commenting on this noise otherwise, and I'm not sure if they aren't experiencing it or if it just an afterthought since it is a sound as opposed to a violent jerking of the vehicle. Here are a couple of the aforementioned threads:
 

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I took my Pacifica to a dealership because of this noise in October. Since then, I have noticed the lurching described in other threads, which seems too coincidental to have just appeared at the time the updates were performed. Unfortunately, the noise is still present as well. I took my vehicle in a couple weeks ago to get hood corrosion repaired and asked them to look more closely at the transmission while it was in. They hooked up some chassis ears and confirmed that the sound is indeed in the transmission. However, when the dealership spoke to tech support at Chrysler, they were told that Chrysler is aware of this noise and it is not considered quality issue?? It is typically happening around 30,000 miles and when they've repaired the transmission, the sound returns after another 30,000 miles. I can't fault the dealership since they isolated the issue to the transmission, but unfortunately Chrysler appears to be preventing them from repairing it under warranty.

This has already been elevated with a case specialist at Chrysler and I am being told they are not going to repair my transmission. So my options now appear to be either pay for repairs out of my own pocket (I saw someone mention that replacing the transmission valve body fixed their hard shifting issues) or cross my fingers that they come up with a fix before the powertrain warranty is up or the transmission fails catastrophically...
 
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