Oh boy. Can I bring some illumination to this topic.
2017 Pacifica Ltd, 7k miles wen purchased in '18. [Dealer spun fantasy was that the owner bought it at that dealership, but got cancer and traded it in. I always need to take a shower when returning home from a car salesman exchange - but I digress.]
Following transmission problems:
1. surging. Press the gas lightly and the car spurts ahead and then relents because you have already taken your foot off the gas in terror and jammed on the brake if neccessary.
2, zero response to gas pedal. This happens - in reverse-and backing up a grade. Press the pedal to the floor - zero response. Remedy? Use brake and try again or switch to another gear and then back to reverse to let the insipid transmission figure out what it is supposed to do,
3, zero respone to gas pedal. Going forward, in gear, press the pedal and nothing happens - nothing, Terrifying when pulling out in traffic.
Took the car in to the dealer and the gran poo bah service guy said.....ready?......the car surges becuse your foot is on the brake. True, but lightly and I needed to be prepared for an unexpected surge. I made him modify the report he sent in to Chrysler to eliminate that foot on the brake observation.
The occurance of each of these poblems............way and very intermittent. Surging in forward gear, maybe 4 to 6 times a year. Reverse no response, maybe 40% of the time, but how many grades are there around to back up on with a service guy?
Replicating these dangerous failures was borderline impossible.
4 months later, ultimately the trnsmission failed to the point that the car was unusable.
Chrysler put a brand new, $5,500 transmission into the vehicle in 2020.
Here is the unhappy and very discouraging news............ALL 3 PROBLEMS REMAIN, but to -maybe- a lesser degree in terms of freaquency.
I promise you, Chrysler knows about this, but they keep right on using those literally dangerous transmissions.
On the brighter side, the one thing that ransmission knows how to do is ,,,,,,,,,,,,good highway milage. With 18" wheels, 27 and change is effortless, 28 to 29,5 is doable if you baby it some. I did see a momentary 30 mpg while driving once.
Too big to care is my guess vis a vis all of us with thius transmission..