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I can't decide what to title this or whether I made the right decision purchasing our 2018 Certified Pre-Owned Pacifica Touring. We purchased it less than a month ago, 1/26/19. Let me just tell you all what those three weeks have looked like.


Purchased on a Saturday. Three hours after driving off the lot we had our first issue. The van was parked in the driveway. The driveway has a slight incline, but nothing abnormal. We had the kids all loaded up and ready to head for a slumber party at my brother-in-law's while the wife and I had a nice dinner and quiet evening at home planned. I started the van, disengaged the parking brake, and put the shifter in reverse. When I did this I noticed an error on the dash, "Service Shifter". I thought, well that sucks and I'll have to get that checked out. Well, I backed out into the street. When I went to shift to drive the parking brake automatically engaged and the dash error now said, "Move to safety, shift to park, service shifter." Well there was no, "moving to safety", because the van wouldn't move more than a foot at a time before the parking brake would automatically engage and we'd be stuck again. I turn off the van and sit for a few minutes. Restart it. Same problem. As we were in the middle of the road it took about ten cycles of shifting to park,turning off the parking brake, shifting to drive, moving a foot, brake automatically applied, repeat, etc., etc., etc.


We finally get it off the road a back in the driveway. We unload the kids and into our other vehicle while they're wailing about why the new car is broke and why we have to take the "old" car. On the way to drop off the kids I call the dealership. Service is closed already. I talk to my sales person. He's very apologetic and professional. Says they will come tow it first thing Monday morning and check it out. We make it to the cousins house. Go to dinner and have a nice evening despite a sense of dread from having made the wrong purchase.


Sunday, I decide to go move the van further down the driveway by shifting to neutral to give more room to get in and out of the garage. I start it up and no error on the dash anymore. I shift to drive. All good. I drive around the neighborhood. All good. I call my wife and tell her to load up the kids and meet me at the dealership. I'll just drive it up there now that it's working. Luckily we live 3 miles from the dealership.



Monday mid-morning I get a call from the dealership's service center saying that they updated some software and all was good. I pick it up the next day and all was good for a few weeks. Until Valentine's day.



I go pick up the kids from school due to it being a half day and the need to run a few errands before we take a road trip across the state the next day; in the van. While we're out. I am backing out of a parking spot. No parking brake was engaged due to it being a level lot. Put the shifter in reverse. No issues. Put the shifter in drive and the parking brake automatically engages and the same error message comes back about "moving to safety". There is no **** moving this time. This time the knob is blinking and won't budge from drive. I am completely stuck and blocking traffic in the parking lot. I shut everything down. Wait 10 minutes or so. Restart. Still nothing. Knob is blinking and still in drive. Same error message. I call service. They offer the idea of turning it off and back on. They have no other thoughts. I go ahead and call AAA as the roadside assistance with Chrysler will only tow to the nearest service center which is 15 miles the other direction from home and my dealership which is 19 miles away. While waiting, people offer to help move the van. Which is great, except of course the transmission is stuck. While waiting I google about a manual release for the transmission as I remember reading something about that. I find the red ribbon under the steering wheel. Pull it. I am now able to push the van into a parking spot and get out of the middle of the parking lot.Pull the ribbon again to reengage the transmission. After sitting for about 30 minutes it's getting pretty cold. I start the van back up to run the heater. No error message. Knob isn't blinking. The check engine light is on, however. Shift to drive. All's good. I cancel AAA and head to the dealership.


My dealership has been great (except for selling me the van??). They got me set up with a loaner to take on the road trip, which I still have, cause the van's still in the shop. So here I am. Just bought a van and in less than a month it's left me and my kids stranded, twice. Certified Pre-owned. Still under manufacturer's warranty. Bought the extended warranty in addition to the pre-owned warranty.



Anyone else have similar issues? Anyone want to try and make me feel better about my purchase? I'm really just venting with the hope that someone will either spread enlightenment and call me back from the ledge...or someone to just push me over it. Other than this we love the van. Regardless of how much we like it, however, leaving us stranded is unacceptable.



Lost,
Nate Schotanus
 

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I can't decide...

I can't decide what to title this or whether I made the right decision purchasing our 2018 Certified Pre-Owned Pacifica Touring. We purchased it less than a month ago, 1/26/19. Let me just tell you all what those three weeks have looked like.

Purchased on a Saturday. Three hours after driving off the lot we had our first issue. The van was parked in the driveway. The driveway has a slight incline, but nothing abnormal. We had the kids all loaded up and ready to head for a slumber party at my brother-in-law's while the wife and I had a nice dinner and quiet evening at home planned. I started the van, disengaged the parking brake, and put the shifter in reverse. When I did this I noticed an error on the dash, "Service Shifter". I thought, well that sucks and I'll have to get that checked out. Well, I backed out into the street. When I went to shift to drive the parking brake automatically engaged and the dash error now said, "Move to safety, shift to park, service shifter." Well there was no, "moving to safety", because the van wouldn't move more than a foot at a time before the parking brake would automatically engage and we'd be stuck again. I turn off the van and sit for a few minutes. Restart it. Same problem. As we were in the middle of the road it took about ten cycles of shifting to park,turning off the parking brake, shifting to drive, moving a foot, brake automatically applied, repeat, etc., etc., etc.

We finally get it off the road a back in the driveway. We unload the kids and into our other vehicle while they're wailing about why the new car is broke and why we have to take the "old" car. On the way to drop off the kids I call the dealership. Service is closed already. I talk to my sales person. He's very apologetic and professional. Says they will come tow it first thing Monday morning and check it out. We make it to my brother-in-law's house. Go to dinner and have a nice evening despite a sense of dread from having made the wrong purchase.

Sunday, I decide to go move the van further down the driveway by shifting to neutral to give more room to get in and out of the garage. I start it up and no error on the dash anymore. I shift to drive. All good. I drive around the neighborhood. All good. I call my wife and tell her to load up the kids and meet me at the dealership. I'll just drive it up there now that it's working. Luckily we live 3 miles from the dealership.

Monday mid-morning I get a call from the dealership's service center saying that they updated some software and all was good. I pick it up the next day and all was good for a few weeks. Until Valentine's day.

I go pick up the kids from school due to it being a half day and the need to run a few errands before we take a road trip across the state the next day; in the van. While we're out I am backing out of a parking spot. No parking brake was engaged due to it being a level lot. Put the shifter in reverse. No issues. Put the shifter in drive and the parking brake automatically engages and the same error message comes back about "moving to safety". There is no **** moving this time. This time the knob is blinking and won't budge from drive. I am completely stuck and blocking traffic in the parking lot. I shut everything down. Wait 10 minutes or so. Restart. Still nothing. Knob is blinking and still in drive. Same error message. I call service. They offer the idea of turning it off and back on. They have no other thoughts. I go ahead and call AAA as the roadside assistance with Chrysler will only tow to the nearest service center which is 15 miles the other direction from my dealership (and home) which is 19 miles away. While waiting, people offer to help move the van. Which is great, except of course the transmission is stuck. While waiting I google about a manual release for the transmission as I remember reading something about that. I find the red ribbon under the steering wheel. Pull it. I am now able to push the van into a parking spot and get out of the middle of the parking lot. Pull the ribbon again to reengage the transmission. After sitting for about 30 minutes it's getting pretty cold. I start the van back up to run the heater. No error message. Knob isn't blinking. The check engine light is on, however. Shift to drive. All is good. I cancel AAA and head to the dealership.

My dealership has been great (except for selling me the van??). They got me set up with a loaner to take on the road trip, which I still have, cause the van's still in the shop. So here I am. Just bought a van and in less than a month it's left me and my kids stranded, twice. Certified Pre-owned. Still under manufacturer's warranty. Bought the extended warranty in addition to the pre-owned warranty.

Anyone else have similar issues? Anyone want to try and make me feel better about my purchase? I'm really just venting with the hope that someone will either spread enlightenment and call me back from the ledge...or someone to just push me over it. Other than this we love the van. Regardless of how much we like it, however, leaving us stranded is unacceptable.

Lost,
Nate Schotanus
 

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I am sorry for your grief, but wonder how much luck the dealership will have, because the odds are they won't find anything wrong, since usually the car behaves.
Intermittent problems are nasty to find the cause of.
I question whether prior owner didn't try to wire something in and screwed things up - we might never know.
Hopefully the error code from the check engine light can give the dealer a clue.
 

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Old Time Trouble Chaser Needed

I can't decide what to title this or whether I made the right decision purchasing our 2018 Certified Pre-Owned Pacifica Touring. We purchased it less than a month ago, 1/26/19. Let me just tell you all what those three weeks have looked like.

Purchased on a Saturday. Three hours after driving off the lot we had our first issue. The van was parked in the driveway. The driveway has a slight incline, but nothing abnormal. We had the kids all loaded up and ready to head for a slumber party at my brother-in-law's while the wife and I had a nice dinner and quiet evening at home planned. I started the van, disengaged the parking brake, and put the shifter in reverse. When I did this I noticed an error on the dash, "Service Shifter". I thought, well that sucks and I'll have to get that checked out. Well, I backed out into the street. When I went to shift to drive the parking brake automatically engaged and the dash error now said, "Move to safety, shift to park, service shifter." Well there was no, "moving to safety", because the van wouldn't move more than a foot at a time before the parking brake would automatically engage and we'd be stuck again. I turn off the van and sit for a few minutes. Restart it. Same problem. As we were in the middle of the road it took about ten cycles of shifting to park,turning off the parking brake, shifting to drive, moving a foot, brake automatically applied, repeat, etc., etc., etc.

We finally get it off the road a back in the driveway. We unload the kids and into our other vehicle while they're wailing about why the new car is broke and why we have to take the "old" car. On the way to drop off the kids I call the dealership. Service is closed already. I talk to my sales person. He's very apologetic and professional. Says they will come tow it first thing Monday morning and check it out. We make it to my brother-in-law's house. Go to dinner and have a nice evening despite a sense of dread from having made the wrong purchase.

Sunday, I decide to go move the van further down the driveway by shifting to neutral to give more room to get in and out of the garage. I start it up and no error on the dash anymore. I shift to drive. All good. I drive around the neighborhood. All good. I call my wife and tell her to load up the kids and meet me at the dealership. I'll just drive it up there now that it's working. Luckily we live 3 miles from the dealership.

Monday mid-morning I get a call from the dealership's service center saying that they updated some software and all was good. I pick it up the next day and all was good for a few weeks. Until Valentine's day.

I go pick up the kids from school due to it being a half day and the need to run a few errands before we take a road trip across the state the next day; in the van. While we're out I am backing out of a parking spot. No parking brake was engaged due to it being a level lot. Put the shifter in reverse. No issues. Put the shifter in drive and the parking brake automatically engages and the same error message comes back about "moving to safety". There is no **** moving this time. This time the knob is blinking and won't budge from drive. I am completely stuck and blocking traffic in the parking lot. I shut everything down. Wait 10 minutes or so. Restart. Still nothing. Knob is blinking and still in drive. Same error message. I call service. They offer the idea of turning it off and back on. They have no other thoughts. I go ahead and call AAA as the roadside assistance with Chrysler will only tow to the nearest service center which is 15 miles the other direction from my dealership (and home) which is 19 miles away. While waiting, people offer to help move the van. Which is great, except of course the transmission is stuck. While waiting I google about a manual release for the transmission as I remember reading something about that. I find the red ribbon under the steering wheel. Pull it. I am now able to push the van into a parking spot and get out of the middle of the parking lot. Pull the ribbon again to reengage the transmission. After sitting for about 30 minutes it's getting pretty cold. I start the van back up to run the heater. No error message. Knob isn't blinking. The check engine light is on, however. Shift to drive. All is good. I cancel AAA and head to the dealership.

My dealership has been great (except for selling me the van??). They got me set up with a loaner to take on the road trip, which I still have, cause the van's still in the shop. So here I am. Just bought a van and in less than a month it's left me and my kids stranded, twice. Certified Pre-owned. Still under manufacturer's warranty. Bought the extended warranty in addition to the pre-owned warranty.

Anyone else have similar issues? Anyone want to try and make me feel better about my purchase? I'm really just venting with the hope that someone will either spread enlightenment and call me back from the ledge...or someone to just push me over it. Other than this we love the van. Regardless of how much we like it, however, leaving us stranded is unacceptable.

Lost,
Nate Schotanus
IIWY, I would seek out an independent shop with an impeccable reputation...yes they really do exist... I would bring the Pac into that shop and ask them to check it top to bottom, front to rear for any loose connection(s), corroded connections, battery condition, and non OEM parts.. I suspect that the car was traded for the very problems that now plague you. A problem at some dealerships is that some techs follow the book with regard to troubleshooting, leading to the inevitable conclusion that if no error is found by the test equipment, that there is nothing wrong. Many of these techs have no experience with the basics..i.e. a good connection is a good thing... Often transient non repeatable problems are the result of a loose connection or a defective ground and only careful and thorough hands on troubleshooting will find the problem.
On a positive note, I think that your problem can be solved.
 

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Sorry to hear about your troubles. Long posts like this await moderators for approval when it's your first post. It's been approved. I don't think your title is going to help so I'm gonna add some detail to it. I know others have had the same problem. You might want to use the search function. I can't remember off the top of my head what the fault ended up but for some reason I want to say it was the battery? Hopefully some people can chime in and give you you some more info. Welcome to the forum. Sorry to hear it was because of an issue.
 

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I can't decide what to title this or whether I made the right decision purchasing our 2018 Certified Pre-Owned Pacifica Touring. We purchased it less than a month ago, 1/26/19. Let me just tell you all what those three weeks have looked like...

My dealership has been great (except for selling me the van??). They got me set up with a loaner to take on the road trip, which I still have, cause the van's still in the shop. So here I am. Just bought a van and in less than a month it's left me and my kids stranded, twice. Certified Pre-owned. Still under manufacturer's warranty. Bought the extended warranty in addition to the pre-owned warranty.

Anyone else have similar issues? Anyone want to try and make me feel better about my purchase? I'm really just venting with the hope that someone will either spread enlightenment and call me back from the ledge...or someone to just push me over it. Other than this we love the van. Regardless of how much we like it, however, leaving us stranded is unacceptable.

Lost,
Nate Schotanus
Welcome to the forum. I agree with having the batteries checked since failing batteries have cause many unusual system messages in the past.

How many miles are on the van? Manufacture date (on edge of driver's door)?

Edit: I saw in another post that you have 34,000 miles on your van.

If you put the van info (year, trim, gas/hybrid, etc.) in the signature line of the UserCP it will show up at the bottom of every post and might assist others answering your questions.
You might also try to private message @ChryslerCares (by clicking on the red letters) with your VIN and see whether they might be able to assist your dealer with troubleshooting the problem.
I hope your problems are resolved quickly.
 

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I expect you are frustrated, but they will get it fixed. If you google up “Chrysler service shifter” you’ll come up with some reading material. Like all manufacturers FCA uses the same basic technology in all their brands, so you will see some discussion of this problem in Chrysler, Dodge, Ram, and Jeep vehicles. In a quick scan, the Jeep guys seem to have the most detailed discussion - they own their own computer scan tools and are referencing the factory service manuals.

When it comes back, please consider posting the diagnostic notes from the printout your service advisor provides. It should say what diagnostic test the technician ran and what repairs were made or parts replaced. That way we can compare it to the resolution seen in some of the other cases.
 

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Just wanted to point out there is a tab by the driver left knee - if you ever need to get it out of drive and into neutral pull the tab out and pull the little rope handle out and pull it. This will shift your transmission into nuetral manually thru mechanical linkage to be pushed or towed.
 

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I can't decide what to title this or whether I made the right decision purchasing our 2018 Certified Pre-Owned Pacifica Touring. We purchased it less than a month ago, 1/26/19. Let me just tell you all what those three weeks have looked like.

Purchased on a Saturday. Three hours after driving off the lot we had our first issue. The van was parked in the driveway. The driveway has a slight incline, but nothing abnormal. We had the kids all loaded up and ready to head for a slumber party at my brother-in-law's while the wife and I had a nice dinner and quiet evening at home planned. I started the van, disengaged the parking brake, and put the shifter in reverse. When I did this I noticed an error on the dash, "Service Shifter". I thought, well that sucks and I'll have to get that checked out. Well, I backed out into the street. When I went to shift to drive the parking brake automatically engaged and the dash error now said, "Move to safety, shift to park, service shifter." Well there was no, "moving to safety", because the van wouldn't move more than a foot at a time before the parking brake would automatically engage and we'd be stuck again. I turn off the van and sit for a few minutes. Restart it. Same problem. As we were in the middle of the road it took about ten cycles of shifting to park,turning off the parking brake, shifting to drive, moving a foot, brake automatically applied, repeat, etc., etc., etc.

We finally get it off the road a back in the driveway. We unload the kids and into our other vehicle while they're wailing about why the new car is broke and why we have to take the "old" car. On the way to drop off the kids I call the dealership. Service is closed already. I talk to my sales person. He's very apologetic and professional. Says they will come tow it first thing Monday morning and check it out. We make it to my brother-in-law's house. Go to dinner and have a nice evening despite a sense of dread from having made the wrong purchase.

Sunday, I decide to go move the van further down the driveway by shifting to neutral to give more room to get in and out of the garage. I start it up and no error on the dash anymore. I shift to drive. All good. I drive around the neighborhood. All good. I call my wife and tell her to load up the kids and meet me at the dealership. I'll just drive it up there now that it's working. Luckily we live 3 miles from the dealership.

Monday mid-morning I get a call from the dealership's service center saying that they updated some software and all was good. I pick it up the next day and all was good for a few weeks. Until Valentine's day.


Hello

I go pick up the kids from school due to it being a half day and the need to run a few errands before we take a road trip across the state the next day; in the van. While we're out I am backing out of a parking spot. No parking brake was engaged due to it being a level lot. Put the shifter in reverse. No issues. Put the shifter in drive and the parking brake automatically engages and the same error message comes back about "moving to safety". There is no **** moving this time. This time the knob is blinking and won't budge from drive. I am completely stuck and blocking traffic in the parking lot. I shut everything down. Wait 10 minutes or so. Restart. Still nothing. Knob is blinking and still in drive. Same error message. I call service. They offer the idea of turning it off and back on. They have no other thoughts. I go ahead and call AAA as the roadside assistance with Chrysler will only tow to the nearest service center which is 15 miles the other direction from my dealership (and home) which is 19 miles away. While waiting, people offer to help move the van. Which is great, except of course the transmission is stuck. While waiting I google about a manual release for the transmission as I remember reading something about that. I find the red ribbon under the steering wheel. Pull it. I am now able to push the van into a parking spot and get out of the middle of the parking lot. Pull the ribbon again to reengage the transmission. After sitting for about 30 minutes it's getting pretty cold. I start the van back up to run the heater. No error message. Knob isn't blinking. The check engine light is on, however. Shift to drive. All is good. I cancel AAA and head to the dealership.

My dealership has been great (except for selling me the van??). They got me set up with a loaner to take on the road trip, which I still have, cause the van's still in the shop. So here I am. Just bought a van and in less than a month it's left me and my kids stranded, twice. Certified Pre-owned. Still under manufacturer's warranty. Bought the extended warranty in addition to the pre-owned warranty.

Anyone else have similar issues? Anyone want to try and make me feel better about my purchase? I'm really just venting with the hope that someone will either spread enlightenment and call me back from the ledge...or someone to just push me over it. Other than this we love the van. Regardless of how much we like it, however, leaving us stranded is unacceptable.

Lost,
Nate Schotanus

Hello flatmtber,

We are terribly sorry that you have had these experiences with your new vehicle..

Keep us updated on this concern going forward. If there is anything we can do to assist in the future, don't hesitate to send us a direct message.

Lamar
Chrysler Social Care Specialist
 

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Discussion Starter #12
Hmm, OP, was the car a former rental perhaps?

Ding ding!! It was. That was one of my major concerns with purchasing it. I know when I rent vehicles I don't exactly take care of them and treat them the way I would treat them if I owned them. Not a great character trait, but there it is. It being under warranty still, certified warranty, and purchasing the extended warranty relieved me of most of those concerns.



Sorry for the delay in responding with updates and I appreciate the feedback. The short of it (there's a pun there that you'll get later) is that the dealership found the issue(s) and fixed them this time. I would also be remiss if I didn't point out that at all times the dealership was professional, responsive, and empathetic to the situation. This would not have gone as smoothly as it did had that not been the case at all times.



To respond to some of the questions.

Mileage at purchase: ~34k
Date of manufacture: 09/2017
Purchased at Chrysler dealership as a Certified Pre-Owned


It took them 6 days. As I mentioned in the original post the second time it happened was a little different, worse, and left the check engine light on. They reported that there were multiple codes, both stored and active, that allowed them to narrow down the issues. Here is what they said on the repair sheet.



DTC's attached to RO. Found a short at valve body assembly
Also found a short at the electronic shift module. Replaced both parts
Performed a flash on TCM. Reset vehicle configuration. Preformed valve body relearn.
Road tested, good to go.

So it was all related to two shorts (refer to previous pun :wink2:). That explains why it would basically just go away and pop up whenever. In the research I had done those that had similar issues had the shifter module replaced as well.



So we are back to loving our van, although my girls now like the loaner the dealership gave us better.:rolleyes: It was a 2017 LTD trim of course...
 

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@flatmtber, thanks for updating us on the resolution of your problems. Your information will help many others, most of whom Google the problem, find your post, and never join to thank you.

You might also give a shout-out to your dealer. We like hear about the good ones. :)
 

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Good to hear. Your dealership gives Limited trim as loaners. Awesome. Our dealer will only give an LX as loaner with the dealership’s name written prominently all over the car. :(.


Sent from my iPhone using Tapatalk
 

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Ding ding!! It was. That was one of my major concerns with purchasing it. I know when I rent vehicles I don't exactly take care of them and treat them the way I would treat them if I owned them. Not a great character trait, but there it is. It being under warranty still, certified warranty, and purchasing the extended warranty relieved me of most of those concerns.
Good, but I wasn't implying it was mistreated. I was thinking they had their own fleet electronics installed which they were careless in removing or maybe were even still were installed. Glad it worked out.
 

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Good, but I wasn't implying it was mistreated. I was thinking they had their own fleet electronics installed which they were careless in removing or maybe were even still were installed. Glad it worked out.

I didn't even think about that! I was just thinking about the 34k that had been on it probably weren't an "easy" 34.
 

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@flatmtber , thanks for updating us on the resolution of your problems. Your information will help many others, most of whom Google the problem, find your post, and never join to thank you.

You might also give a shout-out to your dealer. We like hear about the good ones. :)

I wondered if there was a rule (written or unwritten) about throwing out dealership names.



Victory CDJR in Kasnas City, KS The sales experience was great. The service was professional. Top notch.

I have also had good experience with their sister Ford dealership next door. At least in the service department. We purchased our Fords from another dealership before we moved to KCK so I can't speak to the sales.


Good to hear. Your dealership gives Limited trim as loaners. Awesome. Our dealer will only give an LX as loaner with the dealership’s name written prominently all over the car. :(.


Sent from my iPhone using Tapatalk

Well, there's a story behind that too. They usually do loaners through the Enterprise that sits behind them. Well I "demanded" a minivan. Apparently, HyVee (midwest grocery store) rents all of the minivans in the metro area that Enterprise has for Valentine's day to deliver flowers. As this happened on V-day they had none available until later in the day after. Which would have been too late for us to get on the road to St. Louis to avoid the snow storm. Again, just another example of Victory CDJR doing what needed to be done.
 
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