Mine had issues until last month. It would work sporadically. I know they were having problems September through December with the app, but they have since updated it and it refreshes anytime I send a refresh request. I have not had any problems with it since the update. I am on Android. If you are on iPhone you may need to wait until they update the app for it to work properly.I’ve never been able to get the charge status to show anything either. Does it have to do with setting a charging schedule? Level 1, level 2, never been anything but a grayed our section there.
I'm leaning toward not paying the fee either. Maybe after the update that makes the app work with iPhones I might reconsider. The Sirius features with the weather maps and nearby fuel prices are much more interesting to me. I've never paid for Sirius after my free trials have ended, but might this time around. Traveling up from Florida earlier this month, being able to track that band of tornadoes and severe weather while on the go was quite nice. Got off the road at exactly the right moment to wait out the storm and charge at a free level 2 charger to boot!I purchased my 2018 Hybrid in Aug 2018 and tried to use the Uconnect free trial for a year. The app showed me current charge status data perhaps less than 5% of the time and the vast majority of the time would just show data from the last time I turned the car on, which is absolutely worthless. Uconnect support tried to tell me that the data was not intended to be real time and that what I was seeing (the app providing old status data) was how it was supposed to work. After wasting a few hours on the phone with Uconnect, I gave up and just stopped trying to use the app. Some online searching shows this is common and that for most people, the app and app support is next to worthless.
When the free trial expired, I received a few dozen calls and mailers about how great the remote features are and how I should pay a few hundred bucks a year to get them back. I laughed each time and asked them why I would want to pay for a service that never actually worked.
Good to hear that maybe they fixed the app so it actually shows you current data when you refresh, but I wouldn't pay a dime to try again given the waste of time it was before.
Thanks for your input @AZBean.. Side Question here..
No it does not. I tested this again this morning by leaving the key sitting on a cardboard box right outside the driver's door. The drain on the battery continued to be 25 ma. It is my belief that the key detection system does not wake up until you touch the door handle with your hand.Does leaving the key near the vehicle (<5ft) change the sleep time or current.