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Interesting, I didn't get an update but mine started rebooting on 2/11/2018 as well.
Hello Roland,

Are you still experiencing a reboot? Please send us your VIN as we'd like to make the appropriate parties aware.

Jasmine
Chrysler Social Care Specialist
 

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Uconnect crashed on my about 10 times on a 10 mile drive today. Crazy. I checked the uconnect software update website and it didn't list that an update was available.



I have a hybrid limited that I purchased 12/12/2017. I think it was straight from the factory.



Is there a way to check the software version in the car? I didn't find anything in the menu.


I have 2018 hybrid limited and I haven’t got update yet (unless it automatically updates without asking). Today I started this reboot cycle and it’s unusable. Even if I turn the power off, it still ones on. Driving me crazy.
 

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I think I get the SiriusXM logo at the bottom during reboot but I haven't received any notifications for update and the wife does not remember saying yes to anything either. I though the update would not auto install without prompting. Software version from the dealer menu is below. Someone posted that they were able to stop rebooting by going to Nav -> Where To screen but did not work for me.



Software Version: 17.37.29

BootMicro Version: 17.34.00

Application Version: USA-ER-SBX-19.7.0-20170913-E07(looks like there is something after but the screen didn't show it in the pic I took.


Wow! Going to navigation and hitting “where to “ fixes the problem. Hope that’s not temporary!
 

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Update Only Booted After Pulling Fuse 76

I thought I'd chime in here (2018 Hybrid built in Sept 2017). I have had a long-running issue with my UConnect system and the Video Routing Module (VRM) that has wasted many hours of my life, which I may later detail in this thread, but suffice it to say that my dealer had not even understood the problem, much less fixed it on Friday when I got the update prompt. I was thrilled that it might solve the problem, and set it to update at 1am (in Seattle). The next morning I got the Update Successful message and the goofy message with the button to see more detail that just resulted in an error message, like others have seen. But, only this morning did I realize that it hadn't actually booted the new code.

Immediately after the update, nothing in my USB ports would show up: no USB drive, no Andriod Auto (although the phone was able to charge off the port). I didn't think that much of it, because I've been suffering from those same symptoms intermittently since I got the van in October 2017. This morning (Monday), I decided to pull fuse 76 again to solve the problem since it hadn't solved itself (historically, it would crash and reboot every couple of days and would re-enable the USB ports). After pulling the fuse, the OS that loaded was clearly different with different (more 3D) icons, a new splash screen, and a UConnect watermark as the background. If you're not seeing those things, you may need to pull fuse #76 to cause a reboot. I have no idea if the update will fix this issues I've had in the long run, but for now the USB ports are working again. It'll take at least a few weeks to see if the issues are gone.

Just a quick overview of the rank stupidity I encountered at my local dealership:
--Got a MIL so I made an appointment (didn't know what MIL was for, assumed it was related to the coolant heater since I often don't get any heat in electric-only mode).
--Got appointment 2 weeks out. They told me I might not want to drive it.
--Took it in, told them my heat was not working when on electric-only and maybe that was what the codes would be about. Also, I mentioned the UConnect Theater Update 08-007-18, and asked that it be installed to hopefully fix the UConnect issues.
--They kept it the whole day and said they couldn't connect to the car because of some sort of problem connecting to FCA servers and needed it for another day. Got a horrible loaner (Jeep Patriot, what an embarrassment to FCA).
--Next day they called at 11am to say it was fixed. I asked what happened and they said they got codes that indicated low system voltage, so they charged the 12v battery. I asked why the battery wasn't getting charged, and they said they hadn't thought to look into that, but that after clearing the codes, the MIL didn't come back on, so they were sure it was fixed. Also, they said there were no updates for the UConnect Theater system.
--I emailed them the UConnect Theater update bulletin, and suddenly they discovered there was an update, but said they'd need to keep it another day to update it. (I needed my van over the weekend, not that awful Patriot, so I asked for it back).
--I got the van back with the MIL on again. They gave me the invoice, which included the codes.
--I looked up the codes, and they were all for the Video Routing Module--the text of which included the words Low Voltage Differential Connection with Media Port.... and that's what the technician astonishingly translated to "Guh-gosh-gee, maybe the battery needs charging."
--Later that day by shear coincidence, I got the over-the-air update message.
--Note: when I went to pull the fuse, I found the cover to the positive post dangling unattached (part of the fusebox cover), so my confidence in the dealer was even further shaken.

So, you can see why I was pretty thrilled that maybe an over-the-air update might fix it. The last thing I wanted to do was take it back to the dealer to potentially have them break something.
 

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I've had mine 3 weeks now and it just started doing the same thing. All screens reboot every 2 minutes or so. The dealer told me it's a software update issue that was sent to the car by Chrysler and should be resolved shortly. NOT holding my breathe.
 

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We are experiencing this with our 2018 Touring L Plus - purchase on Jan 22, 2018. Yeah.
VIN 2C4RC1EG7JR157235. My wife just did the 'where to' trick mentioned above in NAV and she indicated it is helping. However, i'm doubtful this will hold. Seriously terrible if this is how the *almost* one month old car works.


I will work to try and figure out the self update instructions but would expect this to be done OTA with my Sirius Guardian subscription.


I even captured a video of it in case I brought in the car and it magically started working again. Will not put up with this not functioning especially since it is one of the major selling points for us and this vehicle. I was going to post but those aren't allowed on this forum
 

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The issue seems to do with navigation loading. Once it’s loaded, it runs fine. But you have to have navigation loaded/boot up before you start driving
 

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Same issue here with a 2018 Touring L +, reboots after 1 minute. I never saw anything about an update and of course online states VIN has no updates.
Going straight to NAV and hitting home seems to have worked, will know after my trip home. This is crazy because everything was working perfect for 5 weeks, and of course have a trip this weekend. I seriously hope it is resolved.


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I took my car tho the dealer. They couldn't replicate my issues. I showed them pic's of warning and update failed. They said they ASSUME that updates have gone through but when I started the car, screen crashed. When restarted it won't let me access Uconnect. Dealer said they have opened up a case with Chrystler. Yesterday they asked me to drop my vehicle as Chrystler asked them to perform few tests/check. I will get to know most likely today(02/13/18) the status of these crashes and if they are repairable. Will keep you all posted. In b/w dealers/service dept's have no clue on these things. I am not confident if they would be able to resolve as they have no idea on the root cause of these issues.
 

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Hello mypacifica08,
We regret to hear of these concerns you are experiencing with your Uconnect system. We would like to look into this further and see if there is any opportunity for us to assist. Please send us a private message with additional details.
Julie
Chrysler Social Care Specialist
I took my car tho the dealer. They couldn't replicate my issues. I showed them pic's of warning and update failed. They said they ASSUME that updates have gone through but when I started the car, screen crashed. When restarted it won't let me access Uconnect. Dealer said they have opened up a case with Chrystler. Yesterday they asked me to drop my vehicle as Chrystler asked them to perform few tests/check. I will get to know most likely today(02/13/18) the status of these crashes and if they are repairable. Will keep you all posted. In b/w dealers/service dept's have no clue on these things. I am not confident if they would be able to resolve as they have no idea on the root cause of these issues.
 

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In case this is of value: my PacHy developed the uConnect re-re-re-reset problem a few days after installing the recent update. Yesterday, I got into the van and rushed through the menus to tap the Clear Personal Data option (Apps --> Settings --> Clear Personal Data; it's down near the bottom) before the next crash. The system reset a few more times (couldn't tell if it was a crash or the clearing of the personal data) but then stabilized and resumed functioning. My favorited radio stations were still present, but the two phones I'd previously paired in Bluetooth had to be re-paired. Now, I don't know if that fix will *hold*, but it's worth a try if you are experiencing the crash/reboot cycle on uConnect. {Jonathan}
 

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I turns out my wife applied the software update on Thursday 2/9/2018 Totally unstable on 2/11/2018. Was fine on 2/10/2018. Very odd.
Hi harshaw,

We apologize for any difficulty your wife is experiencing. Feel free to send us a private message as we'd be glad to further document this and forward it to a Case Specialist for further review.

Jasmine
Chrysler Social Care Specialist
 

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My car was pretty stable before the software update. I received the OTA update and did it a few days ago. Yesterday the UConnect theater was acting up and became a complete black screen, even after reboot and restart the car. It's finally back to work after the car sits for a few hours. Any thoughts or suggestion?
Hello rtev,

Are you still having trouble? Feel free to send us a private message with your VIN if assistance is still needed with this. We can get this over to a Case Specialist for further handling.

Jasmine
Chrysler Social Care Specialist
 

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I've had mine 3 weeks now and it just started doing the same thing. All screens reboot every 2 minutes or so. The dealer told me it's a software update issue that was sent to the car by Chrysler and should be resolved shortly. NOT holding my breathe.
Hi STADEAWAKE,

Please send us a private message with your VIN. We're aware of this situation and would like to escalate this to a Case Specialist for further handling.

Jasmine
Chrysler Social Care Specialist
 

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Hello Everyone,

We have identified that the concern is related to SiriusXM Travel Link services. In the next 48 hours we’ll temporarily suspend the Travel Link feature in order to cease the reboot. We appreciate your patience.

Jasmine
Chrysler Social Care Specialist
 

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Ok, they have pushed out the Disable Travel Link fix.

From UCONNECT TWITTER
"Your vehicle needs to be running, in an open area where it can receive a solid satellite signal. ^KB"

This worked for me, left the car running for about 10 minutes and then checked on it and all working. Some people seem to still be reporting USB not working by mine works and so does Android Auto.


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I took my car tho the dealer. They couldn't replicate my issues. I showed them pic's of warning and update failed. They said they ASSUME that updates have gone through but when I started the car, screen crashed. When restarted it won't let me access Uconnect. Dealer said they have opened up a case with Chrystler. Yesterday they asked me to drop my vehicle as Chrystler asked them to perform few tests/check. I will get to know most likely today(02/13/18) the status of these crashes and if they are repairable. Will keep you all posted. In b/w dealers/service dept's have no clue on these things. I am not confident if they would be able to resolve as they have no idea on the root cause of these issues.

We appreciate the update, mypacifica08. We hope everything gets figured out. Again, please feel free to send us a private message with your VIN if you need any additional assistance while you are at your dealer.
Julie
Chrysler Social Care Specialist
 

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We appreciate the update, mypacifica08. We hope everything gets figured out. Again, please feel free to send us a private message with your VIN if you need any additional assistance while you are at your dealer.
Julie
Chrysler Social Care Specialist
Update: The dealer has installed a new video routing module as per Chrysler instructions. I have made couple of short trips since then (less than 20 mi) and did not see any issues with it so far. My kid enjoying his videos again. Hoping all is well and will keep you posted if I see unexpected.
 

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I have a brand new Chrysler Pacifica limited. My uconnect theater has crashed several times. Been to the dealership three times and keeps happening. No one seems to know how to fix this issue. What a terrible experience with a so called “luxury” vehicle. Totally worth the headache to buy this vehicle. Super frustrated with the vehicle and service as well as Chrysler’s general lack of focus on fixing this issue!!!
 

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I have a brand new Chrysler Pacifica limited. My uconnect theater has crashed several times. Been to the dealership three times and keeps happening. No one seems to know how to fix this issue. What a terrible experience with a so called “luxury” vehicle. Totally worth the headache to buy this vehicle. Super frustrated with the vehicle and service as well as Chrysler’s general lack of focus on fixing this issue!!!
Hello Bhavin.vivek,

We apologize for the inconvenience you're experiencing with your Uconnect theater. I understand your desire to reach a solution for this. Has a case been created in our system to formally document this? Please send me a direct message with your VIN and I'd be glad to do that and escalate for further handling.

Jasmine
Chrysler Social Care Specialist
 
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