Hi! The screens on the back of the seats are not turning on an we cannot get to the uconnect theater controls page. When we select the uconnect theater app, it goes to the media screen and only has the options for Bluetooth, aux and USB, no Blu Ray despite the player working. I have tried all the soft reset options posted online. We bought the 2018 pacifica last November and have not tried to use the screens since April 2019 due to infant seats, so not sure when they stopped working. Also it says our vehicle is up to date with software updates. Please let me know how to get this corrected.