WOW, this must be a glitch or something. I'm sure there will be an update. This alone would defer me from getting another PACIFICA. This is a huge deal breaker.
Uconnect Theater Rear Seat Control - "Service is not currently available..." $1.00 lame work around for desperate parents...
Ordered a 2022 Hybrid Limited in January and just received it at the end of May. Drove it home and the first day everything seemed okay. I played around briefly with the rear screen control as I was working to get videos playing on a Thumbdrive. Everything seemed to be fine but the next day when I went to show the wife all the videos are twins would have access to that we could control from the front (previous van we had about 8 hours of Curious George so new content was much appreciated) when to my dismay, I get the "This Service is not currently available on the front seat displays" message and none of the menu buttons work. Now we are dead in the water with no way to control the rear system for our 2 year old twin girls who cannot do it themselves. I've read on this forum of people having the same problem. The only suggested workaround seemed to be a factory reset of the rear screens. I did that and then went back through the setup menu. Everything seemed to be working fine for the day but when I turned the van off and came back the next day same problem again. I'm not factory resetting these screens every day to get this system to work. Only had the van for less then a week and this is already souring our new car "experience".
Our problem is our twins are just not old enough to control the rear screens themselves let alone keep headphones on. Maybe in a year but for now we were depending on being able to control the system from the front and play the audio through the speakers. While we can manually start a video playing from the rear screen (and then manually mirror the other screen to the first) there was no sound to be had. Then I realized there was an aux port on both rear screens and an aux port on the front console by the USB ports. I grabbed an old stereo headphone male to male cable and plugged it into the aux out on one of the rear screen and the aux in under the center screen console. Nothing at first but then I played around in the menu of the rear screen and found that the volume was defaulted to like 10 of 100. I cranked that up all the way to 100 and viola, sound for our twins now comes over the speaker system in the car. You do have to select the "aux" input on the front screen to make this work.
So, for a $60,000 vehicle that has had 5 years of this "Uconnect" theater system to get all the bugs out, the name Uconnect couldn't be better put because the solution was in the name all along... YOU CONNECT a cheap $1 headphone cable and then you have sound. Now our leading routine works like this... Put the twins in and buckle them up. I then load a video on the left rear screen while my wife starts the mirroring function on the right rear screen. Then we climb into the van and set the aux input and pray that the video we selected is longer then our drive... Oh, and the great thing is, because Chrysler didn't think to have a resume last state function if we stop to get gas or get something to eat, we get to repeat this process all over each and every time the car is turned off.
Obviously not a permanent fix but at least for people in a similar situation to ours where our kids are not at the age to control things we can get something playing for them.
Everything else about the van has been steller but this has ruined our new car excitement for sure. Thanks Chrysler! NOT....
Our problem is our twins are just not old enough to control the rear screens themselves let alone keep headphones on. Maybe in a year but for now we were depending on being able to control the system from the front and play the audio through the speakers. While we can manually start a video playing from the rear screen (and then manually mirror the other screen to the first) there was no sound to be had. Then I realized there was an aux port on both rear screens and an aux port on the front console by the USB ports. I grabbed an old stereo headphone male to male cable and plugged it into the aux out on one of the rear screen and the aux in under the center screen console. Nothing at first but then I played around in the menu of the rear screen and found that the volume was defaulted to like 10 of 100. I cranked that up all the way to 100 and viola, sound for our twins now comes over the speaker system in the car. You do have to select the "aux" input on the front screen to make this work.
So, for a $60,000 vehicle that has had 5 years of this "Uconnect" theater system to get all the bugs out, the name Uconnect couldn't be better put because the solution was in the name all along... YOU CONNECT a cheap $1 headphone cable and then you have sound. Now our leading routine works like this... Put the twins in and buckle them up. I then load a video on the left rear screen while my wife starts the mirroring function on the right rear screen. Then we climb into the van and set the aux input and pray that the video we selected is longer then our drive... Oh, and the great thing is, because Chrysler didn't think to have a resume last state function if we stop to get gas or get something to eat, we get to repeat this process all over each and every time the car is turned off.
Obviously not a permanent fix but at least for people in a similar situation to ours where our kids are not at the age to control things we can get something playing for them.
Everything else about the van has been steller but this has ruined our new car excitement for sure. Thanks Chrysler! NOT....
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This happened to me after my second trip to the dealer for firmware updates. The screens worked for a few days, then one, and then the other stopped responding to the front controls. Now I'm booked for a third dealer visit next week with two non-responsive screens. Hope you have more success.
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I feel your pain, we just took possession of a 2023 Plug-In Pacifica and had the same issues of no sound when a video is started, even when we select the LISTEN button from the Rear Seat screen (under MEDIA) for either of the screens. We were able to get the sound to play by switching to the Sources screen and select "Listen-In-RSE-2" or for RSE1 (see attached picture). Note that even though the Listen-In-RSE-2 icon was selected, had to press it again for it to work.
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