Uconnect theater screen black
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11 Posts
Mine has had the same issue. Are you playing from a USB or BluRay? For mine, the service manager at the dealership *thinks* that the issue is the USB doesn't fit securely. If I remove the USB, turn the car off and on, then it should work. I haven't had a chance to try this yet.
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2,898 Posts
Is it possible that the contrast or brightness on the rear screens got turned way down?
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814 Posts
That did happen to me!
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814 Posts
UConnect Main Screen Blank on Start Up
OK - got into the van this morning and the UConnect Main screen was blank. Put van in reverse - no camera. Turnrd van off and on - nothing.
Remembered that it was posted here to push the Mute & Scroll buttons at the same time to reset UConnect and it worked!!!
The only thing I did to the system last night was leave a DVD in the player(had not done that before). Unsure of there is any connection to that or it just stopped randomly.
Ran to the store and van started up just fine for the drive home.
Thanks for the reboot tip GeneralTso!
Thanks, John
OK - got into the van this morning and the UConnect Main screen was blank. Put van in reverse - no camera. Turnrd van off and on - nothing.
Remembered that it was posted here to push the Mute & Scroll buttons at the same time to reset UConnect and it worked!!!
The only thing I did to the system last night was leave a DVD in the player(had not done that before). Unsure of there is any connection to that or it just stopped randomly.
Ran to the store and van started up just fine for the drive home.
Thanks for the reboot tip GeneralTso!
Thanks, John
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2,898 Posts
My Pleasure! I've found that Uconnect, like most other types of computers, benefits from a reboot every once in a while.
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814 Posts
I was thinking the same thing. I don't freak when my phone needs to be restarted so I should not so do with UConnect. But is was quite alarming to not have the back up camera and sensors since I have had them since my first Ody in 2005 and I have become dependent on the technology.
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2,898 Posts
The cell phone is a good analogy. As a matter of fact the Uconnect system is running the QNX operating system, which was developed by Blackberry!
blank screen
thanks tso...my touring L has 16000 on it and the screen went blank driving home today...I did not know about how to reset...thanks much...do u think this will happen again???
thanks tso...my touring L has 16000 on it and the screen went blank driving home today...I did not know about how to reset...thanks much...do u think this will happen again???
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2 Posts
OP were you able to find a solution for this? Screen behind the passenger seat is black even though I can see the movie playing on the main screen and the theatre screen behind the driver. Have an appointment with service on Saturday but if I can resolve it on my own it would be great.
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3,363 Posts
Hello Jokbal,
We're sorry to hear you're having such a hard time with your screen. Before you go into the dealer tomorrow, let us know if you want us to get this over to a Case Specialist for further handling. We're available via direct message if this is of interest.
Jasmine
Chrysler Social Care Specialist
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40 Posts
Same issue here lately - front screen on dash is blank but the kids can still watch a DVD in the rear on their screens fine. Very annoying... sent a PM to ChyrslerCares, hopefully this is an easy fix. I'll try the mute reset button combo when I get home later.
Attachments
Not to burst your bubble, but just to set some realistic expectations, it's not an easy fix. It's an intermittent issue that plagues the UConnect systems, and various members of this forum, and who knows how many Pacifica owners that are not yet on these forums (those poor people). Some of us have had our radios swapped out to no avail, others have just been waiting for a fix. When my van goes in for the next recall service that is still outstanding, they will be looking at this again for me. Sometimes it's the rear screens, sometimes it one rear screen, sometimes it's the front. According to my dealer, they cannot scan codes after it happens unless you bring it to the dealer with the issue present because the UConnect system doesn't store errors.
My latest issue is a mouse cursor that pops up. It has happened about 3 times since the front screen was replaced. It's a bit humorous in all honesty. The only thing that works when these issues happen is to either power the van off, wait a few seconds, and power back on, or do a manual reset of UConnect. Sometimes one of those solutions works when the other doesn't, and it's not always the same.
Best advice I can give: Work with the Chrysler Cares account here, work with your local dealer, and just have patience that they figure it out at some point. I think that's all the rest of us are doing.
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40 Posts
I guess like I said I was just hoping for an easy fix like an OTA update for all this (which i'm sure is a stretch for that to actually come to fruition, but one can dream)... because I would guess it's just a software issue and replacing the entire head unit wouldn't necessarily fix it and shouldn't be necessary. Seeing a mouse on the screen sounds interesting...lol. We shall see what chryslercares and the dealer say about all this. For now, fingers crossed.
Model Year:
2017
Gas / Hybrid:
Gas
Trim:
Touring L
Has this issue been figured out? Wife and i bought a 2017 and our passenger rear screen is way darker than the other one even with the brightness setting maxed.
More than likely that screen will need replacing honestly.. they are pretty expensive as well. I'd frankly suggest just getting your kids amazon fire tablets or something and using your hotspot. The screens can be replaced by yourself(if you can do a pick and pull type thing) but sounds like something is wrong with the backlight.
Model Year:
2017
Gas / Hybrid:
Gas
Trim:
Touring L
Like, how expensive? Lol.
DIY - I had to replace a Uconnect Theater LCD
I can't believe these LCD screens suffer from BURN IN! I'm not sure how it happened because my screens generally stay closed/off but a Shania Twain CD screen was permanently burned in on the passenger side. I tried using one of those Burn-In Repair DVDs that alternate between full black and...
www.pacificaforums.com
5MH00PD2AD - Media System Monitor 2017-2021 Chrysler | Mopar Wholesale Parts <- pretty sure this is the part
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