My 2018 Pacifica is a few months old and every once in awhile DVDs won’t play. The screens won’t turn on in the back and the front just displays Bluetooth options when I click on Uconnect theater. I have a video of this happening and can’t figure out how to fix it. I’ve tried turning my car off and opening the door and restarting after 30 seconds. Sometimes it lasts several hours too. For example today we drove 35 min with the DVD player working. We got back in the car four hours later and the DVD player wouldn’t come on at all. I click the button and it keeps bringing me to music. We came back to the car two hours later and same thing, couldn’t get the dvds to start and we tried everythinggggg, including factory reset.