My husband and I purchase a 2018 Chrysler Pacifica when it was a little under a year old, with 38,000 miles. The battery (grounding wire) had a recall which we promptly had serviced after purchase, no problem. THE BATTERY DIED WHEN WE WERE 13 HOURS FROM HOME! We had to replace the battery and pay for it all it of pocket after it was “fixed.” I contacted Chrysler for reimbursement and they IGNORE my emails! They closed my case TWICE without review. I am DISGUSTED with their customer service. No one would even listen, much less look into it. We paid 24,000 for a vehicle that we can’t get rid of soon enough. Has anyone else had trouble with their battery and with their customer service department?