I just returned from an appointment with FCA and handed over the keys to our van. After many months (and more than 50 pages of paperwork) FCA agreed to repurchase our Pacifica Hybrid. Shortly after receiving the current recall notice, I contacted our state Attorney General, state representatives, and congressional delegation. All were pretty horrified by the wording of this recall. I was advised to pursue lemon law arbitration/court and successfully made the case that this problem actually began with recall W46 in June of 2020 (and that this problem was never fully resolved). The fact there's still no fix for the current recall made the folks at our state lemon law board very interested in taking this case. Four days before the trial date, FCA agreed to repurchase the Pacifica Hybrid - and do so at the rate we would have received via our formal lemon law case here in Vermont. That means the % of the vehicle value for our settlement was based on the mileage in June 2020 (out of 100,000 miles of expected vehicle "life") and all of the finance charges we paid for the loan for this vehicle were refunded. While the cost of the RAV4 Hybrid Prime we ordered in April (likely to arrive in December) is significant, we actually received a greater payout via our lemon law process than we would have gotten if we could trade it in (but the Toyota dealer said "no thanks") or if we could sell it privately (the Attorney General thought that would be ... unwise). To be clear, this was only possible because the Pacifica was still under warranty in June of 2020 - when the problem began. The fact we live in a small state, where we received personal replies from our congressional delegates and the Attorney General's office - all of whom made some noise on our behalf - was also noteworthy. But the bottom line: our lemon law board thought there was enough evidence to support our claim this problem could be traced back to June 2020 and recall W46. Chrysler thought it was better to settle out of court for the same amount we would have received from a court case - but avoid the publicity of the public hearing.
Before posting this update, I made sure that the FCA settlement did not require an NDA. So, while the settlement avoided public notice and settlement, I'm free to post details here. Toyota, here we come!