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Discussion Starter #1
So my pac hybrid is stuck in the driveway. I pulled it out of the garage , got out to strap kid in car seat and now it won't turn on the engine. My wife had to take kids to school.

I cannot turn ACC mode off and i cannot start the engine. It gives the error "vehicle not in park". I just 90 miles on it (40 of mine).

I am waiting for dealer to open, any thoughts? Owners manual no help yet.


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Discussion Starter #2
Oh, the shift has all 5 lights lit, so it is in P R N D and L at the same time.





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Forgot roadside assistance, called them. Bringing tow truck.



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Groan. It's best to wait for dealer/FCA to come tow it and fix.

If future emergency though, first thing I would try is chock wheels with a brick or other substantial solid thing so it won't roll if on incline, turn the shift dial full counterclockwise, turn on emergency flashers (to drain 12v elec system) and then disconnect the negative side terminal (need maybe 10 mm wrench) of the 12V battery in the back. Wait maybe 30 seconds and then reconnect and retighten to see if this resets the controllers in the car.

I don't have mine yet so I can't claim to know anything though. Also, in my 3rd and 4th generation Chrysler vans, there's a 10 amp fuse which powers the body control module which they remove for storage or shipping the van from the factory (so it won't drain the battery). It has little slots next to it for stowing the fuse. Pull that momentarily and it, at least, reboots the body control module.

I'm planning on buying the factory service manuals ($135 + tax) so I have a fuller understanding of how the van works just for reasons like this.

Good luck.
 

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Discussion Starter #5
After two hours, a wheel-lift tow truck arrived and decided I need a flat-bed tow truck, because it cannot shift to neutral, maybe it would work with a dolly tow, but we were unsure. Now, waiting on second tow truck.

I tried getting access to rear 12v battery but it was a pain because I cannot open the lift gate (as it is not officially in park).

Definitely in need of some more manual overrides.
 

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Discussion Starter #6
I forgot about the fuse panel, I will read the manual to see if there are any obvious ones to pull.

My Ford C-max needs "rebooting" (especially MyFord Touch/SYNC) with the fuse panel sometimes.
 

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Discussion Starter #7
I pulled fuse F78 (TCM / E-Shifter) it turned off the shifter lights, but no fix.

Then I pulled BOTH fuse F57 (PIM - Main Power Supply) and F62 (PIM - Redundant Main Power Supply), then it seems to force a reboot and now the car works fine.

I do not see a point of bringing car in for service, because they'll not be able to replicate it. So cancelled service and tow truck.

Still beat the tow truck after 3 hours in suburban Chicago :( I hope I do not have to wait that long in real emergency.
 

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I pulled fuse F78 (TCM / E-Shifter) it turned off the shifter lights, but no fix.

Then I pulled BOTH fuse F57 (PIM - Main Power Supply) and F62 (PIM - Redundant Main Power Supply), then it seems to force a reboot and now the car works fine.

I do not see a point of bringing car in for service, because they'll not be able to replicate it. So cancelled service and tow truck.

Still beat the tow truck after 3 hours in suburban Chicago :( I hope I do not have to wait that long in real emergency.
Still, it might not be a bad idea to have them read OBDII systems for pending codes as well as send an e-mail describing the problem and resolution to FCA. Just a suggestion.

It's good that you figured out a workaround and put it up on the forum. Maybe we're all going to need little hammers like the old building fire alarms: "Break glass in event of emergency."

Thanks
 

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So my pac hybrid is stuck in the driveway. I pulled it out of the garage , got out to strap kid in car seat and now it won't turn on the engine. My wife had to take kids to school.

I cannot turn ACC mode off and i cannot start the engine. It gives the error "vehicle not in park". I just 90 miles on it (40 of mine).

I am waiting for dealer to open, any thoughts? Owners manual no help yet.


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Hi vossman77,

Sorry to hear about this! If you decide to visit your local dealership or if this happens again please don't hesitate to PM our page so we can offer further assistance if needed.

Andrea
Chrysler Social Care Specialist
 

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Discussion Starter #11
I wanted to post an update, van is working completely normal. Once the salesman found out about the issue, he called multiple times to make sure that it was going okay. I guess I should have called him earlier while waiting for the tow truck. They recommended having the system put the parking brake on when placed into park (available under preferences), I am unsure if this would help.

Replaying the situation in my mind, makes me think that I turned off the vehicle (via button) while shifting gears at the same time and this was bad.

Now the "Malfunction Indicator Light" or check engine light is lit up, I assume this is related to me forcing a reboot of the vehicle. So, I am taking it in for service tomorrow.
 

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Discussion Starter #12
Post-service update. Took the van into service, technician said there were 24 pages of error codes and it was hard to filter through the noise. I assume most of the errors were related to pulling the main fuses. But he did find an error related to communicating with the shifter. Nonetheless, the technician forwarded the errors to Chrysler engineers.

I have not had any trouble with the van since the problem on May 1. But I am making sure to put the van in park, pause a second, then turn it off.
 

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Post-service update. Took the van into service, technician said there were 24 pages of error codes and it was hard to filter through the noise. I assume most of the errors were related to pulling the main fuses. But he did find an error related to communicating with the shifter. Nonetheless, the technician forwarded the errors to Chrysler engineers.

I have not had any trouble with the van since the problem on May 1. But I am making sure to put the van in park, pause a second, then turn it off.
I'm noticing a probably different foible with mine. If I push the button to start and then brake, turn off parking brake and try and shift into drive before the display says its ready to go, I get the MIL light flashing and putting it in any gear and pressing the accelerator won't make it move. The PRNDL lights don't flash as you experienced. I have to turn it off and then brake, restart, wait until it says ready to go and then brake, turn off parking brake, put it in gear and everything works as expected. I've recreated the goof three times not necessarily due to any skill.

It's a little weird, a proper spaceship would say: "I'm sorry Dave, I'm afraid I can't do that..." Instead you just get blinking lights and no response. The pauses are critical, this is not the car for bank robbers. I haven't tried recreating your turn off/shift/exit sequence yet to see what happens.
 

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I tried getting access to rear 12v battery but it was a pain because I cannot open the lift gate (as it is not officially in park).
Can we not pop the tailgate from inside via some access panel?
 

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Discussion Starter #16
Can we not pop the tailgate from inside via some access panel?


It would not let me use any buttons to pop tailgate because vehicle was not in park. Is there a keyhole for the tailgate?


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Can we not pop the tailgate from inside via some access panel?
Getting to the 12V battery access panel can be done by crawling into the back but, from reviewing the service manual, it turns out that disconnecting the 12V battery ground (as I initially thought might work) doesn't power down the 12V system. That system is also supplied from the HV battery so pulling the primary and backup main power fuses, as Vossman did, and waiting for a couple of minutes appears to be a simpler way of rebooting the controllers. There are something like 36+ modules/controllers which communicate over 5+ communications buses. Note: Given the greatly expanded functionality of these very modern cars, the controllers actually simplify/reduce wiring complexity and weight quite a bit so they are largely a good thing (as long as they work properly). It's a brave new world.

There is a HV circuit power down procedure involving a disconnect on top of the HV battery module but I think very important that nobody (other than trained service technicians properly equipped with protective gear and tools) should disconnect or attempt to work on the HV parts. This is the orange wiring/connectors you see in the engine compartment. They mention that spilling antifreeze on open connectors contaminates the parts so they have to be replaced($$$$).

The vehicle also has a ship mode and a customer mode which presumably powers down most of the controllers. I have no idea whether this is a functional way to reboot errant controllers but, as a part of pre-delivery inspection, the service technicians toggle between these two modes by turning on emergency flashers(to bleed off electrons) and then hold down the up arrow on the steering for 5 seconds. The driver's display shows the mode.
 

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Ya, I meant an access panel right on the back of the liftgate. The Odyssey had one inside right where the latch was, not that you would ever be able to be locked in the trunk.
 

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Andrea,

Can you clarify? PM what page?
Hi dready,

PM stands for private message, if you click on our username "ChryslerCares" you can choose the option to send us a private message if you are experiencing concerns with your vehicle!

Andrea
Chrysler Social Care Specialist
 
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