2017+ Chrysler Pacifica Minivan Forums banner

1 - 15 of 15 Posts

·
Registered
Joined
·
24 Posts
Discussion Starter #1
Unfortunately, I have now joined the list of owners who have experienced a non-working $50K automobile. I love the van when it works but it has failed at a very inconvenient time and place (although not on the highway!).

1. Purchased off a dealer lot in FL on 10/30 (2018 Hybrid Limited).
2. Drove without problems for 3000 miles around FL for 2 months.
3. 12/28: drove to TN. Fully charged overnight using included level 1 charger.
4. 12/29 and 12/30: Drove locally without problems. Fully charged every night using included level 1 charger.
5. 12/31: vehicle will not start. Info display reports low LV battery voltage (below 11V). Tried to jump start the vehicle and/or charge the battery but the info display never goes above 13V. Vehicle still refuses to start.

It is ridiculously cold in TN this week (the high was below freezing) so I'm wondering if the problem is related to that.

At any rate, my family and I are stranded 600+ miles from home. Chrysler support is closed for New Year's Eve (and I assume most dealers are closed until Tuesday).
We had planned to visit a cabin starting tomorrow in the Smoky Mountains but now we have no way to get there (or back to FL after that).

I'm mostly posting this as a warning. I'm not sure how I'll ever feel confident taking this vehicle on a road trip again.
 

·
Registered
Joined
·
461 Posts
Unfortunately, I have now joined the list of owners who have experienced a non-working $50K automobile. I love the van when it works but it has failed at a very inconvenient time and place (although not on the highway!).

1. Purchased off a dealer lot in FL on 10/30 (2018 Hybrid Limited).
2. Drove without problems for 3000 miles around FL for 2 months.
3. 12/28: drove to TN. Fully charged overnight using included level 1 charger.
4. 12/29 and 12/30: Drove locally without problems. Fully charged every night using included level 1 charger.
5. 12/31: vehicle will not start. Info display reports low LV battery voltage (below 11V). Tried to jump start the vehicle and/or charge the battery but the info display never goes above 13V. Vehicle still refuses to start.

It is ridiculously cold in TN this week (the high was below freezing) so I'm wondering if the problem is related to that.

At any rate, my family and I are stranded 600+ miles from home. Chrysler support is closed for New Year's Eve (and I assume most dealers are closed until Tuesday).
We had planned to visit a cabin starting tomorrow in the Smoky Mountains but now we have no way to get there (or back to FL after that).

I'm mostly posting this as a warning. I'm not sure how I'll ever feel confident taking this vehicle on a road trip again.
Have you disconnected the battery and then see what the voltage is? If it is low, place a charger on it a couple hours then try starting it again.

Sent from my SM-G930V using Tapatalk
 

·
Registered
Joined
·
24 Posts
Discussion Starter #3
Have you disconnected the battery and then see what the voltage is? If it is low, place a charger on it a couple hours then try starting it again.

Sent from my SM-G930V using Tapatalk
Not sure how to fully disconnect and charge the battery directly. Removing the plastic access panel only seems to provide access to one of the battery terminals.
 

·
Registered
Joined
·
461 Posts
Not sure how to fully disconnect and charge the battery directly. Removing the plastic access panel only seems to provide access to one of the battery terminals.
Whole panel comes off. Did it once to disconnect the power to reset everything.

Sent from my SM-G930V using Tapatalk
 

·
Registered
Joined
·
69 Posts
That sucks! I have no advice but I’d like to hear how this plays out. Just got PacHy this week. This has me thinking about roadside assistance for EVs...I have AAA but no idea if they’d be any help besides a tow...and then where do you tow it?


Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
146 Posts
I own the ICE version Pacifica, but if the LV battery won't take a charge it sounds like it is defective. Cold weather will bring the worst out of a defective battery.

TomR00
 

·
Registered
Joined
·
1,999 Posts
Unfortunately, I have now joined the list of owners who have experienced a non-working $50K automobile. I love the van when it works but it has failed at a very inconvenient time and place (although not on the highway!).

1. Purchased off a dealer lot in FL on 10/30 (2018 Hybrid Limited).
2. Drove without problems for 3000 miles around FL for 2 months.
3. 12/28: drove to TN. Fully charged overnight using included level 1 charger.
4. 12/29 and 12/30: Drove locally without problems. Fully charged every night using included level 1 charger.
5. 12/31: vehicle will not start. Info display reports low LV battery voltage (below 11V). Tried to jump start the vehicle and/or charge the battery but the info display never goes above 13V. Vehicle still refuses to start.

It is ridiculously cold in TN this week (the high was below freezing) so I'm wondering if the problem is related to that.

At any rate, my family and I are stranded 600+ miles from home. Chrysler support is closed for New Year's Eve (and I assume most dealers are closed until Tuesday).
We had planned to visit a cabin starting tomorrow in the Smoky Mountains but now we have no way to get there (or back to FL after that).

I'm mostly posting this as a warning. I'm not sure how I'll ever feel confident taking this vehicle on a road trip again.
Hi TampaPacHy,

Sorry to hear about your concerns with your vehicle! Please send us a PM with your VIN so I can look into this further for you as well as escalate your case for further handling.

Andrea
Chrysler Social Care Specialist
 

·
Registered
Joined
·
24 Posts
Discussion Starter #8
Vehicle won't start - diagnosis

I have learned a couple of things so far:

1. Try not to have a vehicle failure (especially away from home) during a national holiday. There is no one to take your call at Chrysler Cares and there are no dealer service departments open to diagnose your disabled vehicle.
2. The hold message on the Roadside Assistance phone system encourages you to visit rsahelp.com to input your own info. If you do this, then I still recommend calling to ensure that your info made it into their system. I wasted several hours assuming a tow was on the way only to call and find out that it was not.

The service department where my vehicle was towed says the following parts need to be replaced:
Power inverter module
Onboard charging module

Their initial estimate for receiving those parts is 1-2 weeks.
Still waiting to hear if Chrysler Cares can expedite those parts and how my family and I will get home this weekend.
Stay tuned for more updates!
 

·
Registered
Joined
·
69 Posts
That’s a long time to wait for parts. Sounds like they have to make them fresh...

Does the warranty not cover a rental or loaner? At any rate this has me thinking I should add rental car coverage to my insurance.


2018 PacHy Limited
 

·
Registered
Joined
·
24 Posts
Discussion Starter #10
Update: things are looking up

Chrysler Cares has had the part delivery expedited. One part has already arrived and another is scheduled to arrive tomorrow. A remaining issue is that a corporate tech has to come "certify" the repair and I don't believe they will be on-site to be able to do that tomorrow.

Chrysler has also (finally) done the right thing today by offering to pay for a rental vehicle so my family and I can get home in time to return to work/school as well as promised to transport my vehicle from TN to FL once the repairs are complete.
 

·
Registered
Joined
·
69 Posts
Clearly dealing with Chrysler cares is working out better for you than just going though the local dealer. How much are they volunteering the new level of service vs how much are you having to lean on them?

As an aside, I count this as another example of why dealerships should become obsolete and automakers should be allowed to sell/service directly.


2018 PacHy Limited
 

·
Registered
Joined
·
24 Posts
Discussion Starter #12
Actually, until this evening, the dealer has been much more communicative about the situation than Chrysler Cares. The dealer called me at least once a day with a status update. Maybe they just don't have the resources/channels that CC does to get things done?

When you contact CC, you speak to an agent who takes your information and passes it along to a case manager. The case manager who was initially assigned to my case did not contact me in 48 hours (although they were clearly working to get the parts/repair expedited). I now have a new case manager who promised the rental car reimbursement and a reasonable plan for returning the vehicle to FL. He also provided a way to reach him directly via phone or text.
 

·
Registered
Joined
·
69 Posts
That is great communication for a service dept/ mechanic. Still sounds like the dealer was slow to diagnose and expected to be slow to get parts. Good to know CC is something of a safety net though. Sounds like you’re headed for an acceptable outcome. Appreciate all the updates.


2018 PacHy Limited
 

·
Registered
Joined
·
24 Posts
Discussion Starter #14
Quick update:

The second part took over a week to reach the dealer. They are replacing the failed parts ASAP but they still have to wait for the repair work to be verified by a Chrysler factory tech before the repair is complete.
Also, I received a call from someone else at Chrysler who wanted details of my vehicle's failure (I'm paraphrasing here:) "to pass on to the engineering team to ensure that the root cause of the problem with my vehicle was being addressed". He initially asked if I had experienced the "loss of motive power" (documented by others) until I explained that the vehicle simply would not start.

(My rental vehicles have been Dodge Grand Caravans. There is no comparison between the GC and a PacHy!)
 

·
Registered
Joined
·
24 Posts
Discussion Starter #15
Almost exactly a month after it died, I have my PacHy back and it is working correctly.

The vehicle had another issue after the initial repair and transport to FL. I picked it up on 1/30 from the local dealer who received the vehicle shipment from TN.
I drove it home only to get the dreaded "Service Charging System" error. I immediately returned it to the local dealer. The error code was P1DFD-00. They performed a "12 VOLT SYSTEM POWER DOWN AND CAPACITIVE DISCHARGE". Charging is now working correctly (using the included L1 charger - dealer was also able to charge it using their L2 charger).

Still not filled with confidence about the vehicle itself but Chrysler and both dealers seem to have been trying to do the right thing.
 
1 - 15 of 15 Posts
About this Discussion
14 Replies
5 Participants
TampaPacHy
2017+ Chrysler Pacifica Minivan Forums
PacificaForums.com - A forum community dedicated to Chrysler Pacifica owners & enthusiasts. Come join the discussion about upgrades, towing capacity, reliability, and more!
Full Forum Listing
Top