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Discussion Starter #1
I noticed the famous paint bubbles on our hood. So I took our van into the dealer. The body shop, related to the dealer, wanted to replace the hood and repaint and blend the paint across the front of the van. The body shop and the dealer said our corrosion was the worst they'd seen, and they were familiar with the problem. The body shop wants to replace and repaint because the lip of the hood is missing some protective layer and is rusting. But the dealer said no, and instructed the body shop to just repaint the corroding hood. I didn't agree but the dealer said since we have 43,000 miles, even doing this lesser repair is more of a courtesy. (Seems like this would fall under the 100,000 mile corrosion?)

I'm told it will take five days. They won't pay for the rental car.

So, five days later, I call to see when I can pick up the van. "We haven't started on it yet," says the body shop. The dealer won't answer their own body shop's emails. The body shop wants to do the repair to their specs, not the dealer's opinion. I was told to call the dealer. Wow, I'm in the middle of their mess, now? I left a message at the dealer. (They don't have a service manager, just service advisors?)

So, one week down, a week's expense of a rental car. I booked the rental car for two more weeks because I have no idea what to expect. I miss our van.
 

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2020 Chrysler Pacifica Limited
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I noticed the famous paint bubbles on our hood. So I took our van into the dealer. The body shop, related to the dealer, wanted to replace the hood and repaint and blend the paint across the front of the van. The body shop and the dealer said our corrosion was the worst they'd seen, and they were familiar with the problem. The body shop wants to replace and repaint because the lip of the hood is missing some protective layer and is rusting. But the dealer said no, and instructed the body shop to just repaint the corroding hood. I didn't agree but the dealer said since we have 43,000 miles, even doing this lesser repair is more of a courtesy. (Seems like this would fall under the 100,000 mile corrosion?)

I'm told it will take five days. They won't pay for the rental car.

So, five days later, I call to see when I can pick up the van. "We haven't started on it yet," says the body shop. The dealer won't answer their own body shop's emails. The body shop wants to do the repair to their specs, not the dealer's opinion. I was told to call the dealer. Wow, I'm in the middle of their mess, now? I left a message at the dealer. (They don't have a service manager, just service advisors?)

So, one week down, a week's expense of a rental car. I booked the rental car for two more weeks because I have no idea what to expect. I miss our van.
That is beyond terrible "service". You should post the name of the dealership so others are sure to avoid going there. I dropped my Pacifica off at Northtown Collision Center, in Amherst, NY for the same hood corrosion repair (Chrysler wouldn't replace with a new hood) on a Monday at 6PM and they had it completely repaired and ready for me to pick up the following morning at 11AM. They have three shifts working in their collision department for extremely fast turnaround on repairs.
 

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Discussion Starter #4
Thank you, @vertrkr for the link. If I read it correctly, the recommended procedure appears to be to repair the hood, not replace it. I did not hear back from either the body shop or the dealer...calling now before they close. And thank you, @DRZ . I had read on here that some folks were done in a few hours with a simple replacement. I'll keep you posted. Advice is welcome, too.
 

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Hi @bk1,

We are sorry to hear that you are having a poor experience while having your Pacifica repaired. If you would like an additional layer of support while in service, please send our team a private message with your VIN, mileage, and dealer.


Darlene
Chrysler Social Care Specialist
 

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Yes, it is terrible service. These dealerships should be named and shamed (wonder if they care about it at all), but we can avoid them like a plague.
 

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I would think that you would be ahead to just pay for a new hood for dealer body shop to paint. Compared to three weeks rental car expense no one is paying for you. Good luck.
 

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My dealership fought to have my hood replaced as they had seen it corrode again after being repainted on other Pacifica's . The supplied a loaner as well
 
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