Adding my story to this thread. 2017 Touring L, 62k miles. Started having issues and noticed low coolant back in August 22, but no diagnosis of head gasket issue until January 23. Talked to Chrysler on the phone and David said since I'm out of warranty I'm out of luck, but feeling increasingly frustrated by that since I wasn't out of warranty when the van began having issues in August. Messaged @ChryslerCares and hoping for some assistance. Also reported to NHTSA. Completely unbelievable that we'd have this much trouble this soon.
Warped Engine Block?!
I have a 4-year-old Pacifica brand new off the lot. Now has about 67,000 miles on it, of course, just past the manufacturer’s power train warranty. At the 4-year old mark almost on the nose, without any previous issues, the check engine light came on & the car was running “rough” while in idle. Garage identified “head gasket issue.” We brought it to the dealer & filed a claim with Chrysler in shock this could happen to a 4-year-old car. Dealer has had it for a month now & diagnosed “warped engine block” and “needs new catalytic converter due to warped engine block causing coolant to leak into engine cylinder.” Has this happened to anyone?? It was a brand new minivan purchased at a an authorized Chrysler dealership. I am told $10,000 worth of parts & labor work, with a month backlog on parts. I am lost and angry!!! Any suggestions??
1 - 2 of 96 Posts
Update:
Update: the dealership near us worked with us and applied good will assistance to the parts. Replaced all heads completely, all parts free and just charged for labor. It ended up being just under 3k. The other mechanic we went to was going to charge 5k for just one head gasket and labor.
If you end up having this issue and aren’t far out of power train warranty, worth it to talk to your local dealership. We provided service records, and since we’d had the aux battery replaced there once they were quick to help.
Adding my story to this thread. 2017 Touring L, 62k miles. Started having issues and noticed low coolant back in August 22, but no diagnosis of head gasket issue until January 23. Talked to Chrysler on the phone and David said since I'm out of warranty I'm out of luck, but feeling increasingly frustrated by that since I wasn't out of warranty when the van began having issues in August. Messaged @ChryslerCares and hoping for some assistance. Also reported to NHTSA. Completely unbelievable that we'd have this much trouble this soon.
Update: the dealership near us worked with us and applied good will assistance to the parts. Replaced all heads completely, all parts free and just charged for labor. It ended up being just under 3k. The other mechanic we went to was going to charge 5k for just one head gasket and labor.
If you end up having this issue and aren’t far out of power train warranty, worth it to talk to your local dealership. We provided service records, and since we’d had the aux battery replaced there once they were quick to help.
1 - 2 of 96 Posts
2017+ Chrysler Pacifica Minivan Forums
We’re a forum community dedicated to Chrysler Pacifica owners & enthusiasts. Come join the discussion about upgrades, towing capacity, reliability, and more!
Full Forum Listing
Top Contributors this Month
View All
Ducksface
144 Replies
M0Par
117 Replies
CANADAHYBRIDGUY
110 Replies
