I will say it is a QC issue with chrysler and its apparently been happening for years. Front bumper defect?. I have a 2018 with the same issue. I took it into the dealer to get it checked and they told me they actually checked all their pacificas on the lot and to some extent all of them had some issue. I wasnt able to get them to budge and do a replacement since it wasn't as severe as some others. You may try your luck if still under warranty at different dealers.