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Opened the trunk to put some luggage away and found about half an inch of water on the weather tech for mat. Then I found the whole year carpet was soaked, I vacuumed the water out but after a few hours it has another quote inch in the corner and the roof is soaked. Guessing a plugged reason channel somewhere but very annoying. Wondering if anyone else has had this issue


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Opened the trunk to put some luggage away and found about half an inch of water on the weather tech for mat. Then I found the whole year carpet was soaked, I vacuumed the water out but after a few hours it has another quote inch in the corner and the roof is soaked. Guessing a plugged reason channel somewhere but very annoying. Wondering if anyone else has had this issue. Sent from my iPhone using Tapatalk
Welcome to the forum. If you put your van info (year, trim, gas/hybrid, etc.) in the signature line of the UserCP (red letters in upper right corner of webpage), it will show up at the bottom of every post.
This is the first time I've read about that problem. It's good that you have an appointment with the dealer since they should correct the problem under warranty.
 

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Opened the trunk to put some luggage away and found about half an inch of water on the weather tech for mat. Then I found the whole year carpet was soaked, I vacuumed the water out but after a few hours it has another quote inch in the corner and the roof is soaked. Guessing a plugged reason channel somewhere but very annoying. Wondering if anyone else has had this issue


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Hi rustafari,
We’re sorry to hear about this. We certainly understand how frustrating this may be. Please let us know how your appointment goes in case you need any additional assistance. You can reach us via private message.
Lydia
Chrysler Social Care Specialist
 

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Discussion Starter #8
Wasted trip and the 'water guy' won't be back for 2 days. Really disappointing build quality and dealer service experience


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Our 2019 Pacifica Hybrid also got a similar issue, water in the trunk. Not sure for how long the water was in there because the back seats was folded down. When we found out earlier this month, there was already rust on the back of the back seat.

Took into the dealership to have it fix, and it took 2 weeks to get the car back. Very disappointed with the service.


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FYI Chrysler, I am experiencing the same in my 2019 Chrysler Pacifica Hybrid.

Hi rustafari,
We’re sorry to hear about this. We certainly understand how frustrating this may be. Please let us know how your appointment goes in case you need any additional assistance. You can reach us via private message.
Lydia
Chrysler Social Care Specialist
43180
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FYI Chrysler, I am experiencing the same in my 2019 Chrysler Pacifica Hybrid.



View attachment 43180 View attachment 43181
Hi meepersjeepers52,

We are very sorry to hear this! Have you had the chance to alert your servicing dealer of this since it started occurring? Please feel free to follow up via private message as we would be happy to discuss this further!

Alex
ChryslerCares
 

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Hi meepersjeepers52,

We are very sorry to hear this! Have you had the chance to alert your servicing dealer of this since it started occurring? Please feel free to follow up via private message as we would be happy to discuss this further!

Alex
ChryslerCares
The dealer couldn't get it in for the "water guy" to look at it for two weeks. That's today. I have a loaner car while they are looking at it. Stay tuned....
 

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The dealer couldn't get it in for the "water guy" to look at it for two weeks. That's today. I have a loaner car while they are looking at it. Stay tuned....
Thanks for the update. Please feel free to follow up here or privately should you want additional assistance.

Alex
Chrysler Cares
 

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My 2019 Chrysler Pacifica Hybrid has the same problem as well. Didn't notice for weeks since we had the seats down, but once we did lift them up, they were so soaked they were dripping.
43279
 

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My 2019 Chrysler Pacifica Hybrid has the same problem as well. Didn't notice for weeks since we had the seats down, but once we did lift them up, they were so soaked they were dripping.
Sunroof?
 

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My 2019 Chrysler Pacifica Hybrid has the same problem as well. Didn't notice for weeks since we had the seats down, but once we did lift them up, they were so soaked they were dripping. View attachment 43279
Hello gradationskaters,

We certainly regret to hear of this happening! Please feel free to follow up via private message with more details of your experience as we would be happy to look into this further.

Alex
Chrysler Cares
 

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No sunroof
I think in another thread someone mentioned there was a gap in the weatherstripping or something to that effect. Search for trunk and water, or something like that. I'll try finding it later.
 
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