Perhaps William of Chrysler Cares can help. If he doesn't respond here send him a private message.
What a ridiculous feedback from customer service for reimbursement of recall 03A repair
I purchased a brand new 2021 pacifica hybrid at New York. It started to show 03A recall problem from Feb.7, 2023. The symptom was same as other pacifca doing. My pacifica went through three times of repair. The same problem of recall showed up after 1st time repair and 2nd time. The time from 2nd time to 3rd took long time about one and half month from Mar.1 to Apr.14. During this period, I had to rent a full car from Enterprise to commute everyday, and rent cost me ~$3,000. The most funny and ridiculous thing occurred when I asked for an reimbursement of such rental. The case manager name Loranel answered that my request was unable to accommodate since my vehicle's market is Canada not USA. It made my day however it is most ridiculous I have met. My car was bought in NY and repaired in the dealership in NY. And even my car never step out of USA. The case manager Loranel was super hard to reach by phone and email. I called hundreds of times and never reach. I called other case manager, they answered my case was closed by Loranel and my case was sent to some documentation department. The worse was that this documentation department had no contact number or email. I was so sad that my request appeared to be thrown into file cab forever.
1 - 16 of 16 Posts
Also consider filing a small claims court action against them. In NY, it's a $5000 limit in NYC, or $3000 outside of the city. I think...
Hello,I purchased a brand new 2021 pacifica hybrid at New York. It started to show 03A recall problem from Feb.7, 2023. The symptom was same as other pacifca doing. My pacifica went through three times of repair. The same problem of recall showed up after 1st time repair and 2nd time. The time from 2nd time to 3rd took long time about one and half month from Mar.1 to Apr.14. During this period, I had to rent a full car from Enterprise to commute everyday, and rent cost me ~$3,000. The most funny and ridiculous thing occurred when I asked for an reimbursement of such rental. The case manager name Loranel answered that my request was unable to accommodate since my vehicle's market is Canada not USA. It made my day however it is most ridiculous I have met. My car was bought in NY and repaired in the dealership in NY. And even my car never step out of USA. The case manager Loranel was super hard to reach by phone and email. I called hundreds of times and never reach. I called other case manager, they answered my case was closed by Loranel and my case was sent to some documentation department. The worse was that this documentation department had no contact number or email. I was so sad that my request appeared to be thrown into file cab forever.
We're sorry to hear about your experience with this. Please send us a PM with your VIN, our team would be happy to look further into this.
William
Chrysler Cares
The VIN is 7. Thank you for the reply.Hello,
We're sorry to hear about your experience with this. Please send us a PM with your VIN, our team would be happy to look further into this.
William
Chrysler Cares
Thank you for directing them over.Perhaps William of Chrysler Cares can help. If he doesn't respond here send him a private message.
William
Chrysler Cares
albertbai101!
Edit your post to remove your VIN as soon as possible. Quickly.
All of your recalls are complete.
With your VIN exposed others could find the seller and owner address and phone number. Also when warranty was completed.
Ownership details like 'Preferred Dealership' for sales and service. Plus so much more.
Edit your post to remove your VIN as soon as possible. Quickly.
All of your recalls are complete.
With your VIN exposed others could find the seller and owner address and phone number. Also when warranty was completed.
Ownership details like 'Preferred Dealership' for sales and service. Plus so much more.
So,
Is your vehicle indeed Canada's build requirement?
Does Canada usuallyy do the rental car thing?
Was there a rental the two times prior?
Is your base address/registration in Canada for this supposed Canadian market vehicle?
Canadian or ny license plates?
Is your user name a clue or have I read too much into it?
Why would you need the document department? Did you send receipts without keeping a copy?
Did you log your calls?
Do you have a service number?
Files, by law, must be kept an extended period of time.
Too many unanswered questions to consider who's misapplying what law/rule.
Is your vehicle indeed Canada's build requirement?
Does Canada usuallyy do the rental car thing?
Was there a rental the two times prior?
Is your base address/registration in Canada for this supposed Canadian market vehicle?
Canadian or ny license plates?
Is your user name a clue or have I read too much into it?
Why would you need the document department? Did you send receipts without keeping a copy?
Did you log your calls?
Do you have a service number?
Files, by law, must be kept an extended period of time.
Too many unanswered questions to consider who's misapplying what law/rule.
Anyone in any parking lot can do the same, and more so, while collecting the license number a picture and installing a $20 tracker.albertbai101!
Edit your post to remove your VIN as soon as possible. Quickly.
All of your recalls are complete.
With your VIN exposed others could find the seller and owner address and phone number. Also when warranty was completed.
Ownership details like 'Preferred Dealership' for sales and service. Plus so much more.
What's the danger?
Preferred dealer?
Knowing recall history?
Completed warranty work?
Vin Removal from the forum is good advice in general.
But the fear-mongering is not reality based.
In general, just get it off the internet.Anyone in any parking lot can do the same.
What's the danger?
Preferred dealer?
Knowing recall history?
Completed warranty work?
Removal is good advice in general.
But the fear-mongering is not reality based.
I didn't want to do this and really thought about the owners private information so I didn't. I could look up the options and where in the NAFTA region the van was built for. That doesn't really mean much. But getting the option factory list would tell what State the van was built for and the case worker Loranel may not be telling the whole truth. Half-truths can be worse than lies. Ask for the factory option list and it will prove that it was built for NY. Just having the full list is interesting in itself. Its been years but I still smile when "Spring-front left" and "Spring-front right" are listed on an option list.
I can find the dealership info. I can find the owners full info. If this was entered properly I could call the registered number right now and block the *67. I could call the dealership and pretend to be Mr. Albertbai010 and schedule an appointment or complain to a manager at the dealership the van is serviced at, but not where it was bought at. Using vulgar and other inappropriate language. Getting the owner banned from that store. I could use this info as a start to phish for anything I can. I could use his address to ship 'parcels'. I could fake-SWAT his house. DOX info. I could re-direct recall notices to someplace else. I could make his ownership details changed to 'dead', or anything I want. I could set a new owner to create confusion. I could set the registered address to get EVERY mail and e-mail notice available. I'm not sure, but I might be able to sell a warranty service contract. Possibly untraceable? There is a paper trail to catch that I'm sure. Maybe no paper trial to cancel one though. Often, the crimes against a customer is an inside-job.
In general, these are available and depends on who has access to the the right level of access for databases available at any dealership. Check the Maintenance Manual for allowable rental limits per diem. Dealership login names and passwords used to be very easy to share. New security measures have been put in place for that. Two thousand or more dealership employees could look up this data right now. Five forum members might be looking up this information right now. (Estimation based on nothing.)
Sorry.
My tinfoil hat fell off so after some minutes of blinking due to the bright light of real things, I logic'd out who already has the vin, what systems already has it, vs the .0000000001% of new access was made available by posting it.
Take it off(the vin and the hat)be safe, not fear-mongered.
The old
My Sister Sam
Story
Really stuck with some folk.
What else scares us with its miniscule chances of happening?
My tinfoil hat fell off so after some minutes of blinking due to the bright light of real things, I logic'd out who already has the vin, what systems already has it, vs the .0000000001% of new access was made available by posting it.
Take it off(the vin and the hat)be safe, not fear-mongered.
The old
My Sister Sam
Story
Really stuck with some folk.
What else scares us with its miniscule chances of happening?
Just putting the scary truth out there. Posting a VIN at an automotive forum can let one grab delivery info. The Window Sticker. Stuff that perhaps you don't want to share after you buy the van. It would be very targeted but.... just keep VINs in private messages.
This HAS happened. Bailiff shows up with all the right details and had permission from someone (Lender?) to check listed address on service bills versus the Drivers License address. The VIN could pinpoint exactly where you get your oil changed regularly. The old address was given for the sale as it was on the Drivers License. The address on the service bill is not current. But the VIN will at least let the Bailiff to know what city to search in. See what I mean? A VIN footprint is out there. Just keep it private.
Edit: My last sentence of the first post.... 'Plus so much more'.
This HAS happened. Bailiff shows up with all the right details and had permission from someone (Lender?) to check listed address on service bills versus the Drivers License address. The VIN could pinpoint exactly where you get your oil changed regularly. The old address was given for the sale as it was on the Drivers License. The address on the service bill is not current. But the VIN will at least let the Bailiff to know what city to search in. See what I mean? A VIN footprint is out there. Just keep it private.
Edit: My last sentence of the first post.... 'Plus so much more'.
It’s bought in New York , as per the post infoSo,
Is your vehicle indeed Canada's build requirement?
Does Canada usuallyy do the rental car thing?
Was there a rental the two times prior?
Is your base address/registration in Canada for this supposed Canadian market vehicle?
Canadian or ny license plates?
Is your user name a clue or have I read too much into it?
Why would you need the document department? Did you send receipts without keeping a copy?
Did you log your calls?
Do you have a service number?
Files, by law, must be kept an extended period of time.
Too many unanswered questions to consider who's misapplying what law/rule.
I'm not sure that means much.
Purchased, delivered, transacted, transferred from/to, ordered in USA for export.
I suspect the vin would tell export or not.
And
That is just one part of it ALL.
I'm not finding fault with anything but the lack of info.
We don't even know why he posted this.
He doesn't have a question.
He didn't present an answer.
Purchased, delivered, transacted, transferred from/to, ordered in USA for export.
I suspect the vin would tell export or not.
And
That is just one part of it ALL.
I'm not finding fault with anything but the lack of info.
We don't even know why he posted this.
He doesn't have a question.
He didn't present an answer.
Yea. Mostly venting I believe.
Thank you for reminding. I have removed it.albertbai101!
Edit your post to remove your VIN as soon as possible. Quickly.
All of your recalls are complete.
With your VIN exposed others could find the seller and owner address and phone number. Also when warranty was completed.
Ownership details like 'Preferred Dealership' for sales and service. Plus so much more.
1 - 16 of 16 Posts
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