So,
Is your vehicle indeed Canada's build requirement?
Does Canada usuallyy do the rental car thing?
Was there a rental the two times prior?
Is your base address/registration in Canada for this supposed Canadian market vehicle?
Canadian or ny license plates?
Is your user name a clue or have I read too much into it?
Why would you need the document department? Did you send receipts without keeping a copy?
Did you log your calls?
Do you have a service number?
Files, by law, must be kept an extended period of time.
Too many unanswered questions to consider who's misapplying what law/rule.
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