wifi hotspot with AT&T no longer available

4044 Views 22 Replies 13 Participants Last post by Bond007, 2 mo ago

Rszimm

Discussion Starter · 10 mo ago

Went to go sign up with AT&T for the mobile hotspot for our summer vacation and the web site tells me it's no longer available for my 2018 Pacifica. Huh? I've had it maybe a half dozen times over the past 5 years. I called the number and they said they have a technical issue that has not been resolved and are no longer accepting new subscribers until it is resolved. No idea as to when that might be. I did a search here and this apparently has been going on since at least April.

So does anyone know what is going on? The service was always spotty, going all the way back to 2018. Lots of pulled fuses and various craziness to get things to work. So I guess I understand, but I'm now thinking it may never come back.

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ChryslerCares

· #13 · 4 mo ago

Bond007 said:
I doubt it. The service was originally planned with ATT and therefore I’m guessing the hardware will only work with them. Verizon uses a different technology for its services if I’m not mistaken.

Hello,

There is a software update for this concern, should you wish to discuss this further, please send us a PM.

William
Chrysler Cares

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ChryslerCares

· #20 · 3 mo ago

Bond007 said:
I see. I’m in the same situation I guess. My Mopar account doesn’t specifically show that information either. I’m assuming if the radio unit is not paired to their company account then OTAs are out of question. So if the dealership won’t fix it, who is going to do that? Would @ChryslerCares help with that?

Hi Bond007,

We're happy to look into it for you. Please send us a PM with your VIN and further details about your Mopar account to get started.

Steph
Chrysler Cares

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