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Discussion Starter · #1 · (Edited)
I took my 2018 Pacifica Hybrid in for service under the Z11 recall. Here was my experience:

- When I arrived, the technician looked at the recall and said, “Oh, this stupid one. I don’t know who came up with this.” He expressed very low confidence that this “inspection” was anything other than a facade.

- The dealership did not know they were supposed to provide transportation and did not have a loaner car available for me. They essentially took the keys and said “See ya in two days.” When I complained, the service manager came in and managed to find an available Fiat 500.

- The recall took from Weds morning to Friday morning.


- When I picked up my car, it was as I left it. They did not fuel the vehicle or vacuum it. The oil change indicator was on (since I’ve been using the engine more than usual), but they did not bother changing oil.

- They did not mention or offer any kind of courtesy service package.

All in all, par for the course for Chrysler by this point. I joked with the technician I’d be seeing him again in six months when cars start burning again.
 

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The only vehicle that gets treatment is the Wagoneer , grand Wagoneer . If you expected your vehicle to be cleaned , washed , vacuumed and fueled your slightly misguided . The dealership does provide transportation but that’s it , they inspect update software and that’s it . And unless you told them to change oil it’s not part of the service docket or paid time from corporate.
 

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Discussion Starter · #3 ·
The only vehicle that gets treatment is the Wagoneer , grand Wagoneer . If you expected your vehicle to be cleaned , washed , vacuumed and fueled your slightly misguided . The dealership does provide transportation but that’s it , they inspect update software and that’s it . And unless you told them to change oil it’s not part of the service docket or paid time from corporate.

The Z11 resource guide linked below tells the dealer to fuel the vehicle before returning it, to offer to clean it, and to bill those costs to Chrysler.

It also says to place all affected customers in a comparable vehicle (which they did not).

 

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2018 Pacifica Hybrid Limited
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The only vehicle that gets treatment is the Wagoneer , grand Wagoneer . If you expected your vehicle to be cleaned , washed , vacuumed and fueled your slightly misguided . The dealership does provide transportation but that’s it , they inspect update software and that’s it . And unless you told them to change oil it’s not part of the service docket or paid time from corporate.
Guess you didn't read the document that you yourself linked to a week ago: Here is your recall outlined for the battery. See page 11.
 

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Why is this "par for the course for Chrysler"? Chrysler detailed the steps for taking care of the customer. The dealer is the problem, including the poor attitude of the technician. Find a better dealer.
 

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I’m telling you no dealer is going to preform the recall for “x” amount of time and then gas , wash and fill up your car . Take what you want out of the literature, you’ll get the recall update but that’s about it . Stellantis can preach whatever they want but the dealers won’t do it for varying reasons , staff , time and corp paying them out for warranty work time frame .
 

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Discussion Starter · #9 ·
I’m telling you no dealer is going to preform the recall for “x” amount of time and then gas , wash and fill up your car . Take what you want out of the literature, you’ll get the recall update but that’s about it . Stellantis can preach whatever they want but the dealers won’t do it for varying reasons , staff , time and corp paying them out for warranty work time frame .
Why is this "par for the course for Chrysler"? Chrysler detailed the steps for taking care of the customer. The dealer is the problem, including the poor attitude of the technician. Find a better dealer.
Another reason why dealers need to go the way of the dinosaurs.
 

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I’m telling you no dealer is going to preform the recall for “x” amount of time and then gas , wash and fill up your car . Take what you want out of the literature, you’ll get the recall update but that’s about it . Stellantis can preach whatever they want but the dealers won’t do it for varying reasons , staff , time and corp paying them out for warranty work time frame .
Makes me wonder how many dealers are billing stelantis for services they didn’t perform
 

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My dealer took 2.5 days to complete job. I was their first recall fix. I have complete faith in their hybrid tech. He explained hiccups he had and that timing the steps of the various procedures is relevant. He came in on the Saturday for half day to complete. Kept vehicle another day, drove it 20 km, recharged, no issues, called me to pick up. I had a Chrysler AWD 300S loaner. Smooth ride on highway but trunk hardly big enough to accommodate golf bag and push cart. Like my Pacifica much more except regenerative brakes
 

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I didn’t realize a separate topic was started specifically for our recall experiences. I posted mine over on the thread with the battery replacement poll: Z11 RECALL REPAIR THREAD & BATTERY REPLACEMENT POLL

As you can read, mine seems to be par for the course, except I got an apology when I called them out for not completing the procedure and a guarantee they’ll do it correctly if I bring it back in.
 

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I didn’t realize a separate topic was started specifically for our recall experiences. I posted mine over on the thread with the battery replacement poll: Z11 RECALL REPAIR THREAD & BATTERY REPLACEMENT POLL

As you can read, mine seems to be par for the course, except I got an apology when I called them out for not completing the procedure and a guarantee they’ll do it correctly if I bring it back in.
 

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I brought my PacHy in 10/6. Because I had access to the Resource Guide from this forum, I emailed my repair rep the page detailing the Dealer to dos. While I have a rental, I did ask about loaners, they had none. Picked up the car on the 11th, all check points passed, battery replacement not needed. I did get the car back with a full tank & 3/4 charged and a coupon for a free wash locally. The Essential Care package from Chrysler comes 7 to 10 days post recall completion. I fully charged the car and haven’t used it until I returned to the Dealer today. Two days after fully charging, I retrieved an item thru the front passenger door. There was a rather low sound seeming to come from forward of the right side of the dash. Having never heard the sound before, I scheduled the return to the Dealer. If anybody recognizes the sound, please let me know. It’s not as loud as you hear, I amplified it. I could not attach the file, here’s the Dropbox link(thx if you check it out!):

PacHy sound rt fwd dash 2.m4a
 

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I brought my PacHy in 10/6. Because I had access to the Resource Guide from this forum, I emailed my repair rep the page detailing the Dealer to dos. While I have a rental, I did ask about loaners, they had none. Picked up the car on the 11th, all check points passed, battery replacement not needed. I did get the car back with a full tank & 3/4 charged and a coupon for a free wash locally. The Essential Care package from Chrysler comes 7 to 10 days post recall completion. I fully charged the car and haven’t used it until I returned to the Dealer today. Two days after fully charging, I retrieved an item thru the front passenger door. There was a rather low sound seeming to come from forward of the right side of the dash. Having never heard the sound before, I scheduled the return to the Dealer. If anybody recognizes the sound, please let me know. It’s not as loud as you hear, I amplified it. I could not attach the file, here’s the Dropbox link(thx if you check it out!):

PacHy sound rt fwd dash 2.m4a
Sounds like it could be the heater blend door actuator. Several threads having to do with that here. It’s a common problem with an apparently badly designed part.
 

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Chrysler called today and followed up about my "experience". I told them they didn't complete the recall correctly as they only took a little over 7 hours. The lady called the dealer and they told her they only need 5 hours because "if the software passes that is all that is needed" which isn't in the document. I brought up that I wanted to take it to another dealer to get it done since they obviously didn't do it right but Chrysler is stating they won't pay for it unless the other dealer says that the first dealer didn't perform the update correctly.(It's been since Friday and still shows I have an open recall). So now I guess I get to hope they actually did their job half right. It's incredibly frustrating though..
 

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I had a much better experience at dealer than it seems y'all did. Armed with the resource guide from this forum my TX dealer in Conroe fully topped off my gas, near full charge, wash in and out of car. Mind you i did remind service tech multiple times to fulfill these items per z11 recall but got no pushback. I agree with those who say it's a dealer thing not chrsyler if you didn't get treatment I did. They did not have loaner but they paid for uber to and from dealer. Took 1.5 days. I asked dealer if safe to park in garage. They directed me to CC. I called and talked to Paul he said I could and can charge now. We are happy to be back in the garage for winter and charging to avoid the high gas prices.
 

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I scheduled mine for next Monday and the service rep said it will take no more than 3 hours so I shouldn't need a loaner. Does anyone know whether the recall will be closed if they only do part of the work, like testing the battery for codes and doing the software update?
 

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I scheduled mine for next Monday and the service rep said it will take no more than 3 hours so I shouldn't need a loaner. Does anyone know whether the recall will be closed if they only do part of the work, like testing the battery for codes and doing the software update?
I think you need to run from this dealer. They obviously don’t know what they’re talking about and haven’t read the documentation. I suppose the dealer can say whatever they want when it comes to performing the recall and whether it was done properly.
 

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@fani would come armed with the resource guide to show dealer. They're quoting you that quick because they don't want to do all the other things they're supposed to in Z11 that aren't necessarily tied to the battery but to the experience chrsyler wants us to have as their way of apologizing for all the trouble we've been thr. So the car wash in and put, fully charging your battery and full tank of gas AND Z11 itself is not possible in just 3 hrs. If you don't care about the nice extras then...well that's your call.
 
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