[Jerky_san]

Chrysler called today and followed up about my "experience". I told them they didn't complete the recall correctly as they only took a little over 7 hours. The lady called the dealer and they told her they only need 5 hours because "if the software passes that is all that is needed" which isn't in the document. I brought up that I wanted to take it to another dealer to get it done since they obviously didn't do it right but Chrysler is stating they won't pay for it unless the other dealer says that the first dealer didn't perform the update correctly.(It's been since Friday and still shows I have an open recall). So now I guess I get to hope they actually did their job half right. It's incredibly frustrating though..

 

[Jerky_san]

So.. I had this recall done but they didn't perform it properly.(took only 5 hours even after I pushed back on them) So it still doesn't show closed on Chrysler's website nor the place where you check if RTT's have been applied. I took my van to another dealer (uconnect asked me to) so they could order me a new radio replacement and the new dealer wants to do the Z11 recall. My question is.. how long does it take to showup in the system? I have other repairs they are supposed to do which parts are on order but you'd think after they applied the software it would show closed. Unless if they don't perform it correctly it won't close it or something. Does anyone have any ideas?

 

[Jerky_san]

A few days. Somebody mentioned completing the recall on a Thursday/Friday and by early the following week it was documented on the website.

Interesting. mine has been "fixed" for over a week now.

 

[Jerky_san]

I took mine in at 7:45 AM on Friday, October 14, and got it back this afternoon (25th). They had it for 12 days. No fuel-up, even though I asked. Nothing else, either.
They said they had to charge it and discharge it (by driving it around town) several times in order to complete all of the tests. My receipt only says:
.5HRS INSPECTED AND UPDATED BPCM SOFTWARE PERFORM BPCM INTEGRITY

I'm fighting with Chrysler about it right now.. They aren't helping much either. Our dealer didn't perform the recall properly and I want it done right. They won't pay for me to take it to another place and are trying to say our battery "passed" when they didn't even allocate enough time(5 hours) to even do the diagnostic. They didn't do any of the other stuff either. It's so **** frustrating how poor Chrysler is on their customer service and that they wanted me to call the dealer again and talk to them. NO, it is YOUR responsibility to make your dealers comply. I should NEVER have to explain to a dealer they need to do their **** job right.(Sorry I'm fairly angry today because Chrysler basically told me that and I am demanding to speak to a manager now)

Seriously if you have concerns make sure Chrysler knows. They should fix this right, not half-ass it.