I left my car Friday morning and was expecting to be returned the same day so took the dealer shuttle home. The dealer responded Friday late evening that service will take additional day. No phone calls or callbacks Saturday. Now the dealer is closed on Sunday and I don't have a car for Monday.
It may have been wise to take a rental/loaner car instead.
I'm fighting with Chrysler about it right now.. They aren't helping much either. Our dealer didn't perform the recall properly and I want it done right. They won't pay for me to take it to another place and are trying to say our battery "passed" when they didn't even allocate enough time(5 hours) to even do the diagnostic. They didn't do any of the other stuff either. It's so ** frustrating how poor Chrysler is on their customer service and that they wanted me to call the dealer again and talk to them. NO, it is YOUR responsibility to make your dealers comply. I should NEVER have to explain to a dealer they need to do their ** job right.(Sorry I'm fairly angry today because Chrysler basically told me that and I am demanding to speak to a manager now)
Seriously if you have concerns make sure Chrysler knows. They should fix this right, not half-ass it.
My vehicle is still at the dealership and they had it since last Monday so it's been a little over a week now. You mentioned that they had to discharge, charge, and test it afterwards, which seems to be the same as what the advisor has told me. Have you had any issues since? I have seen through the forums that a couple of vehicle came back around the 2 week mark and they ended up having their battery replaced. Seems like mines might be on the same path as yours. How many miles is on your vehicle as well? Do you know how many miles they ended up putting on your vehicle considering they had it for about 12 days. Thanks in advance for the info.
Hello Mhyland79,My dealer seemed to know what was required, provided a loaner ICE Pacifica, and told me it would take 2 days for the recall repair. I dropped the van off on a Thursday morning. I called in the afternoon on the 2nd day to check on status, and was told that the battery pack needs to be over 50 degrees (F) in order to conduct the test, so they were unable to start the process. They held on to it over the weekend and said they would try the following week (I still have the loaner).
They called on Wednesday morning to tell me it still hadn’t gotten above 50 degrees (I live in Colorado — that may not happen reliably until May, especially if the battery itself needs to get above 50, not just the ambient air temp).
Nothing from Chrysler says anything about this temperature requirement, and it seems crazy that the recall repair for a potentially dangerous condition is essentially impossible to implement in half the U.S. (and all of Canada?) for half of the year.
Hello,I just noticed something strange. Last fall I took my car to the Chrysler dealer here in Iceland for oil change and they said they would perform this recall fix as well. A few days later I could see it as fixed on the mopar.com page, but just now I was looking and for some reason it is marked as incomplete now.
Does anyone have an idea of why that could be?
Hello,Just scheduled mine for this service in N. Austin, and was told they dont have any loaners or provide any!
Hello,Not all dealers have the tools/ equipment required for this recall. We scheduled the repair, figured get the oil changed and safety inspection (state required). Dealership took the appointment, confirmed it so we took the van in. No loaner offered….they did offer to pickup and drop off the van from my house which was nice. Van gets picked up at 9am….at 1pm called by the dealer saying that they do not have the equipment to complete the recall as Chrysler has not provided the dealership with the required equipment. Instead they tell me that they can refer me to ferrish Chrysler to complete the repair. No thanks as ferrish could not resolve my suspension issues and lost my keys during one of my visits, there was no way I can trust them to actually fix something correctly. So far….experience getting the recall fixed…not good
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Hello,Well yesterday the engine light popped up along with service charging system and this is the code:
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Looks like an new battery is in my future.
Hello,I dropped our 2018 PacHy off at the local dealer on 11/16/22 and picked it up the following week. All requested service work was completed as usual. I have yet to receive a voucher from Chrysler for the three oil changes associated with the recall. Has anyone else had this problem?
Please let us know if you wish to have our Customer Care Team stay engage with you on this.Yes, it is in process, they are trying to find a loaner van for us so they can do the proper diagnostics to get the battery ordered.
Thank you for sharing your feedback on this. Should you notice any further symptoms, please let us know.The battery has been replaced in my van, glad to be able to charge it again, had them do one of the free oil changes while it was there, thank you Thunder Chrysler.
Hello,I just booked appointment today. I'm not feeling confident.
Service advisor first said I need to drop car off so they can inspect it. I asked about loaner or rental. They said it only takes an hour. I pointed out that notice and supporting doc say it's 1.5 to 2 days. They said that's only if they find a problem and need to order parts. Hung up and called another service advisor who reluctantly said they will provide a rental for the day.
I will bring the recall procedure guide with me. Chances seem slim that it will be returned with full charge and full tank of fuel per Chrysler guidelines.
Yes, that is correct. If you need any assistance with this, send us a private message.Unlike premium brands, most of the Chrysler dealers in this area do not offer loaner cars at all. Most do offer car rentals.
So, are you saying that if dealers do not do loaners, only rentals, that the customer must pay for the rental? Alternatively, are you saying that Chrysler will reimburse up to $60 a day for the rental?
Hello,Took a full 5 days from drop off to pick up.
Vehicle returned with a full charge, but no fuel added to tank which was at 1/4 when I brought it in. Oh, but wait ...
I asked them to check shocks / suspension while it was in. They said it needed sway bar links and that they replaced them under warranty.
Picked up car and drove home. Looked underneath. Original sway bar links still there. Walked around car. Big scrape/ scuff on right rear wheel. Still fresh and powdery. I had detailed vehicle day before drop off, so I would have noticed it. Immediately sent email with pics to service manager (Friday evening). Have heard nothing back ( ow Monday evening).
Now that I am looking at the wheel, I notice the direction of the scuff is from rim toward center. It would be 90 degrees the other way if it were a normal curb rash. Maybe from a wheel dolly or other tool?
Is there any way to tell if Z11 Software update actually did install successfully, or did they just claim it was?
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