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Z11 Recall Repair Experience

11802 Views 86 Replies 40 Participants Last post by  ChryslerCares
I took my 2018 Pacifica Hybrid in for service under the Z11 recall. Here was my experience:

- When I arrived, the technician looked at the recall and said, “Oh, this stupid one. I don’t know who came up with this.” He expressed very low confidence that this “inspection” was anything other than a facade.

- The dealership did not know they were supposed to provide transportation and did not have a loaner car available for me. They essentially took the keys and said “See ya in two days.” When I complained, the service manager came in and managed to find an available Fiat 500.

- The recall took from Weds morning to Friday morning.

- When I picked up my car, it was as I left it. They did not fuel the vehicle or vacuum it. The oil change indicator was on (since I’ve been using the engine more than usual), but they did not bother changing oil.

- They did not mention or offer any kind of courtesy service package.

All in all, par for the course for Chrysler by this point. I joked with the technician I’d be seeing him again in six months when cars start burning again.
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I left my car Friday morning and was expecting to be returned the same day so took the dealer shuttle home. The dealer responded Friday late evening that service will take additional day. No phone calls or callbacks Saturday. Now the dealer is closed on Sunday and I don't have a car for Monday.

It may have been wise to take a rental/loaner car instead.
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