[EV_Battery_Wonk]

I took my 2018 Pacifica Hybrid in for service under the Z11 recall. Here was my experience:

- When I arrived, the technician looked at the recall and said, “Oh, this stupid one. I don’t know who came up with this.” He expressed very low confidence that this “inspection” was anything other than a facade.

- The dealership did not know they were supposed to provide transportation and did not have a loaner car available for me. They essentially took the keys and said “See ya in two days.” When I complained, the service manager came in and managed to find an available Fiat 500.

- The recall took from Weds morning to Friday morning.


- When I picked up my car, it was as I left it. They did not fuel the vehicle or vacuum it. The oil change indicator was on (since I’ve been using the engine more than usual), but they did not bother changing oil.

- They did not mention or offer any kind of courtesy service package.

All in all, par for the course for Chrysler by this point. I joked with the technician I’d be seeing him again in six months when cars start burning again.

 

[EV_Battery_Wonk]

The only vehicle that gets treatment is the Wagoneer , grand Wagoneer . If you expected your vehicle to be cleaned , washed , vacuumed and fueled your slightly misguided . The dealership does provide transportation but that’s it , they inspect update software and that’s it . And unless you told them to change oil it’s not part of the service docket or paid time from corporate.

The Z11 resource guide linked below tells the dealer to fuel the vehicle before returning it, to offer to clean it, and to bill those costs to Chrysler.

It also says to place all affected customers in a comparable vehicle (which they did not).

https://static.nhtsa.gov/odi/rcl/2022/RCMN-22V077-7190.pdf

 

[EV_Battery_Wonk]

I’m telling you no dealer is going to preform the recall for “x” amount of time and then gas , wash and fill up your car . Take what you want out of the literature, you’ll get the recall update but that’s about it . Stellantis can preach whatever they want but the dealers won’t do it for varying reasons , staff , time and corp paying them out for warranty work time frame .

Why is this "par for the course for Chrysler"? Chrysler detailed the steps for taking care of the customer. The dealer is the problem, including the poor attitude of the technician. Find a better dealer.

Another reason why dealers need to go the way of the dinosaurs.