I dropped my van off at the dealer on Monday, got a ride to Enterprise to get a loaner van and it was done on Wednesday. They did say they never want to do another one of them again. They did fill it up and vacuum it out like they should, have no complaints, lets see if they did it correctly.
Z11 Recall Repair Experience
I took my 2018 Pacifica Hybrid in for service under the Z11 recall. Here was my experience:
- When I arrived, the technician looked at the recall and said, “Oh, this stupid one. I don’t know who came up with this.” He expressed very low confidence that this “inspection” was anything other than a facade.
- The dealership did not know they were supposed to provide transportation and did not have a loaner car available for me. They essentially took the keys and said “See ya in two days.” When I complained, the service manager came in and managed to find an available Fiat 500.
- The recall took from Weds morning to Friday morning.
- When I picked up my car, it was as I left it. They did not fuel the vehicle or vacuum it. The oil change indicator was on (since I’ve been using the engine more than usual), but they did not bother changing oil.
- They did not mention or offer any kind of courtesy service package.
All in all, par for the course for Chrysler by this point. I joked with the technician I’d be seeing him again in six months when cars start burning again.
- When I arrived, the technician looked at the recall and said, “Oh, this stupid one. I don’t know who came up with this.” He expressed very low confidence that this “inspection” was anything other than a facade.
- The dealership did not know they were supposed to provide transportation and did not have a loaner car available for me. They essentially took the keys and said “See ya in two days.” When I complained, the service manager came in and managed to find an available Fiat 500.
- The recall took from Weds morning to Friday morning.
- When I picked up my car, it was as I left it. They did not fuel the vehicle or vacuum it. The oil change indicator was on (since I’ve been using the engine more than usual), but they did not bother changing oil.
- They did not mention or offer any kind of courtesy service package.
All in all, par for the course for Chrysler by this point. I joked with the technician I’d be seeing him again in six months when cars start burning again.
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Thunder Chrysler in Bartow FL.Which dealership?
Well yesterday the engine light popped up along with service charging system and this is the code:I dropped my van off at the dealer on Monday, got a ride to Enterprise to get a loaner van and it was done on Wednesday. They did say they never want to do another one of them again. They did fill it up and vacuum it out like they should, have no complaints, lets see if they did it correctly.
Looks like an new battery is in my future.
Tomorrow will be 8 weeks, did notice some reduction in range but not like some have seen.How long was it between when the error code popped up and when you had the Z11 recall done?
Yes, it is in process, they are trying to find a loaner van for us so they can do the proper diagnostics to get the battery ordered.Hello,
Thank you for grabbing our attention on this. Has your dealer diagnosed your concern on the battery after the Z11 recall? Please send us a PM if you wish to discuss this further with us.
William
Chrysler Cares
Yes, it is in process, they are trying to find a loaner van for us so they can do the proper diagnostics to get the battery ordered.
The battery has been replaced in my van, glad to be able to charge it again, had them do one of the free oil changes while it was there, thank you Thunder Chrysler.
1 - 6 of 87 Posts
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