[fanxudong]

@fani would come armed with the resource guide to show dealer. They're quoting you that quick because they don't want to do all the other things they're supposed to in Z11 that aren't necessarily tied to the battery but to the experience chrsyler wants us to have as their way of apologizing for all the trouble we've been thr. So the car wash in and put, fully charging your battery and full tank of gas AND Z11 itself is not possible in just 3 hrs. If you don't care about the nice extras then...well that's your call.

They usually overpromise and underdeliver, so I fully expect more than 3 hours. And I'm OK with not getting the niceties. I just want the stupid recall closed so I can park in the garage again. I know the risk is small, but if your house burns down due to the car with an open recall, I am betting insurance would fight a payout. I wish I had the repair instructions part of the guide. That is the part that most concerns me. And I would run to another dealer,but the only other one in the area is booked for over a month out.

 

[EarthFriendly]

I left my car Friday morning and was expecting to be returned the same day so took the dealer shuttle home. The dealer responded Friday late evening that service will take additional day. No phone calls or callbacks Saturday. Now the dealer is closed on Sunday and I don't have a car for Monday.

It may have been wise to take a rental/loaner car instead.

 

[BigShirl]

I dropped my car off last Wed for an appt where they knew they'd be doing the z11 recall. Got a call Friday afternoon from a pretty overwhelmed sounding advisor saying they had done some of the software updates but didn't have capabilities or manpower to complete the recall. He said with 1 certified hybrid tech, there was no way they could promise it next week, the week after or even in months. Said the amount of babysitting this process takes for the only tech they have, that is swamped with other non-z11 hybrid issues to work on, is too much. He said he had 4 other vans in for same thing he would be telling them same thing. Called Customer care to see if they could find a dealer who to could take it on. First one they tried doesn't have outdoor fast 240 charger but will have one and be able to do it in the Spring :/ Waiting to hear back from the other dealer 30 miles away on monday. I didn't anticipate this problem. I am in Durham, NC and figured these dealers would be able to take this on. Hoping we make it further next week. But maybe as a warning, even if you have an appt for the z11, make sure the service dept has read the instructions and can do it.

 

[M0Par]

I dropped my car off last Wed for an appt where they knew they'd be doing the z11 recall. Got a call Friday afternoon from a pretty overwhelmed sounding advisor saying they had done some of the software updates but didn't have capabilities or manpower to complete the recall. He said with 1 certified hybrid tech, there was no way they could promise it next week, the week after or even in months. Said the amount of babysitting this process takes for the only tech they have, that is swamped with other non-z11 hybrid issues to work on, is too much. He said he had 4 other vans in for same thing he would be telling them same thing. Called Customer care to see if they could find a dealer who to could take it on. First one they tried doesn't have outdoor fast 240 charger but will have one and be able to do it in the Spring :/ Waiting to hear back from the other dealer 30 miles away on monday. I didn't anticipate this problem. I am in Durham, NC and figured these dealers would be able to take this on. Hoping we make it further next week. But maybe as a warning, even if you have an appt for the z11, make sure the service dept has read the instructions and can do it.

There's a thread on FB where the better dealers for the Z11 recall are being tracked.

Chrysler Pacifica Plug-In Hybrid 2017 and beyond | Facebook

This group is for current owners (including current orders) of the Pacifica Hybrids and prospective owners in the U.S. and Canada. This is also a peer to peer troubleshoot group, not a...

www.facebook.com

 

[Rob92321]

There's a thread on FB where the better dealers for the Z11 recall are being tracked.

Can you link to it please? So we can make it somewhat easier for folks.

The dealerships sure aren’t trying to make anything easier

 

[hill]

The Z11 resource guide linked below tells the dealer to fuel the vehicle before returning it, to offer to clean it, and to bill those costs to Chrysler.

It also says to place all affected customers in a comparable vehicle (which they did not).

https://static.nhtsa.gov/odi/rcl/2022/RCMN-22V077-7190.pdf

The letter says (among other things) "bring this letter with you". It's as tho Chrysler's corporate side acknowledges how ignorant & indifferent the service folks can/may be when you try to get your non-jeep, non-ram vehicle fixed. They really seem to hate plug-in tech - & don't hide it by the way they treat owners.

 

[M0Par]

The letter says (among other things) "bring this letter with you". It's as tho Chrysler's corporate side acknowledges how ignorant & indifferent the service folks can/may be when you try to get your non-jeep, non-ram vehicle fixed. They really seem to hate plug-in tech - & don't hide it by the way they treat owners.

They don't exactly see them in the shop all that often so lack of familiarity may be the biggest culprit. That's going to change when they go to a full electric Pacifica in 2025.

 

[Jerky_san]

So.. I had this recall done but they didn't perform it properly.(took only 5 hours even after I pushed back on them) So it still doesn't show closed on Chrysler's website nor the place where you check if RTT's have been applied. I took my van to another dealer (uconnect asked me to) so they could order me a new radio replacement and the new dealer wants to do the Z11 recall. My question is.. how long does it take to showup in the system? I have other repairs they are supposed to do which parts are on order but you'd think after they applied the software it would show closed. Unless if they don't perform it correctly it won't close it or something. Does anyone have any ideas?

 

[M0Par]

So.. I had this recall done but they didn't perform it properly.(took only 5 hours even after I pushed back on them) So it still doesn't show closed on Chrysler's website nor the place where you check if RTT's have been applied. I took my van to another dealer (uconnect asked me to) so they could order me a new radio replacement and the new dealer wants to do the Z11 recall. My question is.. how long does it take to showup in the system? I have other repairs they are supposed to do which parts are on order but you'd think after they applied the software it would show closed. Unless if they don't perform it correctly it won't close it or something. Does anyone have any ideas?

A few days. Somebody mentioned completing the recall on a Thursday/Friday and by early the following week it was documented on the website.

 

[Jerky_san]

A few days. Somebody mentioned completing the recall on a Thursday/Friday and by early the following week it was documented on the website.

Interesting. mine has been "fixed" for over a week now.

 

[Homer]

I took mine in at 7:45 AM on Friday, October 14, and got it back this afternoon (25th). They had it for 12 days. No fuel-up, even though I asked. Nothing else, either.
They said they had to charge it and discharge it (by driving it around town) several times in order to complete all of the tests. My receipt only says:
.5HRS INSPECTED AND UPDATED BPCM SOFTWARE PERFORM BPCM INTEGRITY

 

[M0Par]

I took mine in at 7:45 AM on Friday, October 14, and got it back this afternoon (25th). They had it for 12 days. No fuel-up, even though I asked. Nothing else, either.
They said they had to charge it and discharge it (by driving it around town) several times in order to complete all of the tests. My receipt only says:
.5HRS INSPECTED AND UPDATED BPCM SOFTWARE PERFORM BPCM INTEGRITY

Which dealership did you use for your Z11 recall service?

 

[Jerky_san]

I took mine in at 7:45 AM on Friday, October 14, and got it back this afternoon (25th). They had it for 12 days. No fuel-up, even though I asked. Nothing else, either.
They said they had to charge it and discharge it (by driving it around town) several times in order to complete all of the tests. My receipt only says:
.5HRS INSPECTED AND UPDATED BPCM SOFTWARE PERFORM BPCM INTEGRITY

I'm fighting with Chrysler about it right now.. They aren't helping much either. Our dealer didn't perform the recall properly and I want it done right. They won't pay for me to take it to another place and are trying to say our battery "passed" when they didn't even allocate enough time(5 hours) to even do the diagnostic. They didn't do any of the other stuff either. It's so **** frustrating how poor Chrysler is on their customer service and that they wanted me to call the dealer again and talk to them. NO, it is YOUR responsibility to make your dealers comply. I should NEVER have to explain to a dealer they need to do their **** job right.(Sorry I'm fairly angry today because Chrysler basically told me that and I am demanding to speak to a manager now)

Seriously if you have concerns make sure Chrysler knows. They should fix this right, not half-ass it.

 

[r3d3nvy]

I took mine in at 7:45 AM on Friday, October 14, and got it back this afternoon (25th). They had it for 12 days. No fuel-up, even though I asked. Nothing else, either.
They said they had to charge it and discharge it (by driving it around town) several times in order to complete all of the tests. My receipt only says:
.5HRS INSPECTED AND UPDATED BPCM SOFTWARE PERFORM BPCM INTEGRITY

My vehicle is still at the dealership and they had it since last Monday so it's been a little over a week now. You mentioned that they had to discharge, charge, and test it afterwards, which seems to be the same as what the advisor has told me. Have you had any issues since? I have seen through the forums that a couple of vehicle came back around the 2 week mark and they ended up having their battery replaced. Seems like mines might be on the same path as yours. How many miles is on your vehicle as well? Do you know how many miles they ended up putting on your vehicle considering they had it for about 12 days. Thanks in advance for the info.

 

[ChryslerCares]

I left my car Friday morning and was expecting to be returned the same day so took the dealer shuttle home. The dealer responded Friday late evening that service will take additional day. No phone calls or callbacks Saturday. Now the dealer is closed on Sunday and I don't have a car for Monday.

It may have been wise to take a rental/loaner car instead.

I'm fighting with Chrysler about it right now.. They aren't helping much either. Our dealer didn't perform the recall properly and I want it done right. They won't pay for me to take it to another place and are trying to say our battery "passed" when they didn't even allocate enough time(5 hours) to even do the diagnostic. They didn't do any of the other stuff either. It's so ** frustrating how poor Chrysler is on their customer service and that they wanted me to call the dealer again and talk to them. NO, it is YOUR responsibility to make your dealers comply. I should NEVER have to explain to a dealer they need to do their ** job right.(Sorry I'm fairly angry today because Chrysler basically told me that and I am demanding to speak to a manager now)

Seriously if you have concerns make sure Chrysler knows. They should fix this right, not half-ass it.

My vehicle is still at the dealership and they had it since last Monday so it's been a little over a week now. You mentioned that they had to discharge, charge, and test it afterwards, which seems to be the same as what the advisor has told me. Have you had any issues since? I have seen through the forums that a couple of vehicle came back around the 2 week mark and they ended up having their battery replaced. Seems like mines might be on the same path as yours. How many miles is on your vehicle as well? Do you know how many miles they ended up putting on your vehicle considering they had it for about 12 days. Thanks in advance for the info.

Hello to you all!

We regret to hear about your experiences as it relates to your Z11 recall appointment. The team at Chrysler Cares are here to serve as an additional layer of support to better streamline this process for you. Please send us your VIN as well as your appointment date for us to review via private message. I hope to start a conversation with you in addition to any user experiencing similar concerns.

Hannah
Chrysler Cares

 

[hill]

Finally - made contact with service a couple days ago. October 30. Since the 2nd closest Chrysler Service Center (CSC) is over 2 hours away ... and since the closest CSC hasn't returned our calls (much less even picked up the phone - being as useless as can be) we drove down in person in our alternate car. We have NEVER been able to just do a drop off. It's as tho the CSC is determined to not have enough employees in order to get any service in less than ½ a month. Explaining we needed to address the Z11 fire risk update - the CSC told us the soonest (after showing CSC the over 2 dozen page service instructions) CSC said the earliest they will give us an appointment is December 20th. Double checking, we asked, "just before Christmas?!? He nods his head. Humor .... i said, ok then - see you then, during the holiday .... have a nice thanks giving ... & merry christmas. He smirked. For us - like many - this has been a real circus ... & no, we're not fond of clowns.
.

 

[fanxudong]

They usually overpromise and underdeliver, so I fully expect more than 3 hours. And I'm OK with not getting the niceties. I just want the stupid recall closed so I can park in the garage again. I know the risk is small, but if your house burns down due to the car with an open recall, I am betting insurance would fight a payout. I wish I had the repair instructions part of the guide. That is the part that most concerns me. And I would run to another dealer,but the only other one in the area is booked for over a month out.

I got my done. It only took 2 hours! But unfortunately the dealership crashed my van into another car on the lot. The manager said he would fix it for free, but they want to review the video cameras before they promise me a rental for the 3 days they will have my only car.

 

[SKPacHy]

I got my done. It only took 2 hours! But unfortunately the dealership crashed my van into another car on the lot. The manager said he would fix it for free, but they want to review the video cameras before they promise me a rental for the 3 days they will have my only car.

If it only took 2 hours then they didn't do the recall correctly.

 

[seahawk10]

I tried to schedule it at Fontana Chrysler and they said they 'haven't received the software yet'. Does that seem plausible? How can other dealers have it but they don't?

 

[SKPacHy]

I tried to schedule it at Fontana Chrysler and they said they 'haven't received the software yet'. Does that seem plausible? How can other dealers have it but they don't?

That’s just a dodge. All the updates are done through the wiTech computers that all dealers have.