[drocketman]

I brought my PacHy in 10/6. Because I had access to the Resource Guide from this forum, I emailed my repair rep the page detailing the Dealer to dos. While I have a rental, I did ask about loaners, they had none. Picked up the car on the 11th, all check points passed, battery replacement not needed. I did get the car back with a full tank & 3/4 charged and a coupon for a free wash locally. The Essential Care package from Chrysler comes 7 to 10 days post recall completion. I fully charged the car and haven’t used it until I returned to the Dealer today. Two days after fully charging, I retrieved an item thru the front passenger door. There was a rather low sound seeming to come from forward of the right side of the dash. Having never heard the sound before, I scheduled the return to the Dealer. If anybody recognizes the sound, please let me know. It’s not as loud as you hear, I amplified it. I could not attach the file, here’s the Dropbox link(thx if you check it out!):

PacHy sound rt fwd dash 2.m4a

Agreed, it sounds like the blend door actuator. I have replaced the actuator and the oscillation continues. This is a "dumb" servo that has motor, gears and the feedback potentiometer in it but no electronics or software. The electronics/software are in the car. The fact that you and others did not notice this noise until the vehicle software was changed is yet another indication that it is a software problem. The root cause of the oscillation is the timing in the electronics/software that are in the car and that timing and software may have been changed during your z11 repair. Replacing the actuator will not permanently solve the problem. I just recently have responded to a post by @Lightadjust2000 that he made yesterday.
Pumping or Gear turning noise while parked and plugged in. Post 127

Had the dealer fix my half baked attempt today. Charge out the door was $261. They said they had to Calibrate the replacement [blend door actuator] electronically in the firmware settings. Not sure if that was a bs comment or not.

In this post he mentions that after the dealer replaced the blend door servo actuator, "They said they had to Calibrate the replacement [blend door actuator] electronically in the firmware settings."
If there are firmware settings that control the servo feedback gains or timing, these firmware settings may be the key to fixing the root cause of the blend door actuator oscillation problem. There is no doubt that the oscillation wears out the inexpensive actuator and makes the problem worse, but this ~$26 actuator is not the root cause; it is a symptom.
If somebody... anybody at FCA, Stellantis or anybody with knowledge of where and how to access these firmware settings would simply take the time to post on this forum, this nuisance problem could easily go away and not be such an irritation to so many Pacifica owners. If replacing this $26 actuator costs $261, surely a firmware setting would be a cheaper and much less invasive and unnecessary surgery on owners' dashboards.

 

[Mhyland79]

My dealer seemed to know what was required, provided a loaner ICE Pacifica, and told me it would take 2 days for the recall repair. I dropped the van off on a Thursday morning. I called in the afternoon on the 2nd day to check on status, and was told that the battery pack needs to be over 50 degrees (F) in order to conduct the test, so they were unable to start the process. They held on to it over the weekend and said they would try the following week (I still have the loaner).

They called on Wednesday morning to tell me it still hadn’t gotten above 50 degrees (I live in Colorado — that may not happen reliably until May, especially if the battery itself needs to get above 50, not just the ambient air temp).

Nothing from Chrysler says anything about this temperature requirement, and it seems crazy that the recall repair for a potentially dangerous condition is essentially impossible to implement in half the U.S. (and all of Canada?) for half of the year.

 

[SKPacHy]

My dealer seemed to know what was required, provided a loaner ICE Pacifica, and told me it would take 2 days for the recall repair. I dropped the van off on a Thursday morning. I called in the afternoon on the 2nd day to check on status, and was told that the battery pack needs to be over 50 degrees (F) in order to conduct the test, so they were unable to start the process. They held on to it over the weekend and said they would try the following week (I still have the loaner).

They called on Wednesday morning to tell me it still hadn’t gotten above 50 degrees (I live in Colorado — that may not happen reliably until May, especially if the battery itself needs to get above 50, not just the ambient air temp).

Nothing from Chrysler says anything about this temperature requirement, and it seems crazy that the recall repair for a potentially dangerous condition is essentially impossible to implement in half the U.S. (and all of Canada?) for half of the year.

The recall instructions cover this. The dealer needs to have an indoor charger, and have a set of jack-up wheel Dollie’s available so that should the van start on fire, it can be wheeled outside. And no I’m not kidding. That’s what Chrysler expects. If your dealer won’t do that, you may want to look around to others to see if they are set up for doing this recall in cold weather.

 

[ChryslerCares]

My dealer seemed to know what was required, provided a loaner ICE Pacifica, and told me it would take 2 days for the recall repair. I dropped the van off on a Thursday morning. I called in the afternoon on the 2nd day to check on status, and was told that the battery pack needs to be over 50 degrees (F) in order to conduct the test, so they were unable to start the process. They held on to it over the weekend and said they would try the following week (I still have the loaner).

They called on Wednesday morning to tell me it still hadn’t gotten above 50 degrees (I live in Colorado — that may not happen reliably until May, especially if the battery itself needs to get above 50, not just the ambient air temp).

Nothing from Chrysler says anything about this temperature requirement, and it seems crazy that the recall repair for a potentially dangerous condition is essentially impossible to implement in half the U.S. (and all of Canada?) for half of the year.

Hello Mhyland79,

Thank you for providing us with your feedback. Should you need any further assistance on this repair process, please send us a PM, our team would be happy to assist.

William
Chrysler Cares

 

[Guttermouth]

My dealer experience was definitely subpar. They preformed the recall, and I had them look at some other issues, as my van is still under it's factory warranty. They returned my van, recall complete, with one of my issues not fixed. The front dome light is out, and they insisted the tech couldn't duplicate the issue, but it hasn't worked once in the six days since I picked it up. As far as the recall procedure, they didn't fill up the tank, wash the van, or vacuum it. I asked about the gas on pickup, and the guy laughed about filling the gas up. I believe they also chipped and scratched my rear bumper. So unimpressed with Chrysler.

 

[Chadt12]

My dealer experience was definitely subpar. They preformed the recall, and I had them look at some other issues, as my van is still under it's factory warranty. They returned my van, recall complete, with one of my issues not fixed. The front dome light is out, and they insisted the tech couldn't duplicate the issue, but it hasn't worked once in the six days since I picked it up. As far as the recall procedure, they didn't fill up the tank, wash the van, or vacuum it. I asked about the gas on pickup, and the guy laughed about filling the gas up. I believe they also chipped and scratched my rear bumper. So unimpressed with Chrysler.

Make sure to leave a review on the dealer and fill out the survey chrysler should be giving you. I have four dealers around me and they all behave differently.

 

[snobrdrdan]

My dealer experience was definitely subpar. They preformed the recall, and I had them look at some other issues, as my van is still under it's factory warranty. They returned my van, recall complete, with one of my issues not fixed. The front dome light is out, and they insisted the tech couldn't duplicate the issue, but it hasn't worked once in the six days since I picked it up. As far as the recall procedure, they didn't fill up the tank, wash the van, or vacuum it. I asked about the gas on pickup, and the guy laughed about filling the gas up. I believe they also chipped and scratched my rear bumper. So unimpressed with that Chrysler dealer.

Fixed that for you

 

[jsk]

In order to reach out to Chrysler Cares, it seems I need to post here first. I really wish I had come across these issues with the Z11 recall before my appointment...

I had an appointment with the Salt Lake dealership to address the Z11 recall on Tuesday, Dec. 6. They said it would just take a few hours to complete. When I had booked the appointment and confirmed the recall details, they had contradicted me saying it was just a battery inspection.

Since I hadn't received any status updates and couldn't reach the service department, I stopped by the dealership later that afternoon. They told me that the battery was taking awhile to drain and that they would need to keep it overnight.
I called the following afternoon (12/7) since there were still no updates. They stated the car had an hour left to finish the process. I called an hour later and they said the car had locked up/an issue with the starlink system or such.
I called on Thursday (12/8) to check in. They said the issue was above their pay grade and that they had reached out to Chrysler for support. They weren't sure when they would hear back.

I called today (12/9) to check in. They said they hadn't heard from Chrysler, didn't have a timeline for a solution but that they had discovered there were issues with this starlink portion of the recall. They also didn't have any loaner vehicles.

I called Chrysler customer service earlier this afternoon to inquire about the issue above. They stated that I could go ahead and arrange a rental car and that it would be reimbursed. I am seeking written confirmation of this policy before arranging the rental.

 

[hpaw]

My Hybrid Pacifica is back in the shop for the 2nd time in two weeks with something related to the Z11 recall.
The van was completely nonoperational and had to be towed into the dealership (Gainesville Chrysler Dodge Jeep Ram) in Gainesville, FL. I understand that this process takes extensive testing etc but I am being told that they cannot authorize a loaner vehicle until such time as they get the clearance from STAR that it is a battery replacement. It appears very much that this is going to be the case but in the meantime I have to live without a vehicle that I am making payments on. I just need some form of transportation. Every time I call the date slips from "late this week" to "the end of next week". I no faith that it won't slip further as the dealership admits they have never been through this process before. I don't find this process acceptable.

 

[Jjankows]

I dropped my 2017 Pacifica hybrid off at central Florida Chrysler Jeep Dodge (Orlando, FL) on Wednesday 12/28. When I told the service rep I was there for the recall he was aware of it and said it would take a few days; providing an Uber to a rental car company. After confirming Hertz had a car and an easy ride over I was given a grand Cherokee (the hertz rep was great to find me something to accommodate a similar size vehicle); which is great since I had family in town. The service rep called on 12/30 saying it should be ready on 12/31 but he’d be on vacation and the manager would call me. While running errands in the area on 12/31 I stopped by to see how it was going. They were finishing charging the car and if no issues I’d be on my way. 20 minutes later a service rep came over to tell me the charge was complete but they unfortunately have an error to work, so I’m to keep my rental and they will update me on 1/2/23 with a status. Idk what the error is or how long it would be, and the service rep didn’t have an eta. Has anyone had experience with this error once the repair is done, and what an eta may be?

 

[Mudpuddle]

Complete Inspection '17 PacHy, All OK. Made appointment mid December, Avaliability with a Loaner car was Jan 03 at 9am. Went to the Dealer(Jim Pattison Chrysler Jeep Dodge Surrey) arrived just after 9am, left with loaner car(2022 Jeep Cherokee) in approx 30-40min. Received the Call around 10:00 am Jan 05 telling me Van is ready. KM around 98,000, had Service 5 Complete along with a few other items, surprised breaks at 10mm front / 7mm rear, also PacHy returned with Full battery at 100% / 55km. All in all, I'm happy with the service, I've been going to this dealer for about 4 years, did not buy the car there, original dealer horrible.

 

[hellokelty]

I had my recall “fix” done weeks ago and just received a call from Chrysler that it’s recalled AGAIN and needs to go back to the dealership. I can’t park it near structures or plug it in. Again. I can’t stand my local dealership and really am not looking forward to another smelly rental car.

 

[coalminer]

I dropped my van off at the dealer on Monday, got a ride to Enterprise to get a loaner van and it was done on Wednesday. They did say they never want to do another one of them again. They did fill it up and vacuum it out like they should, have no complaints, lets see if they did it correctly.

 

[M0Par]

I dropped my van off at the dealer on Monday, got a ride to Enterprise to get a loaner van and it was done on Wednesday. They did say they never want to do another one of them again. They did fill it up and vacuum it out like they should, have no complaints, lets see if they did it correctly.

Which dealership?

 

[coalminer]

Which dealership?

Thunder Chrysler in Bartow FL.

 

[kngfisher]

Not all dealers have the tools/ equipment required for this recall. We scheduled the repair, figured get the oil changed and safety inspection (state required). Dealership took the appointment, confirmed it so we took the van in. No loaner offered….they did offer to pickup and drop off the van from my house which was nice. Van gets picked up at 9am….at 1pm called by the dealer saying that they do not have the equipment to complete the recall as Chrysler has not provided the dealership with the required equipment. Instead they tell me that they can refer me to ferrish Chrysler to complete the repair. No thanks as ferrish could not resolve my suspension issues and lost my keys during one of my visits, there was no way I can trust them to actually fix something correctly. So far….experience getting the recall fixed…not good


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[M0Par]

Not all dealers have the tools/ equipment required for this recall. We scheduled the repair, figured get the oil changed and safety inspection (state required). Dealership took the appointment, confirmed it so we took the van in. No loaner offered….they did offer to pickup and drop off the van from my house which was nice. Van gets picked up at 9am….at 1pm called by the dealer saying that they do not have the equipment to complete the recall as Chrysler has not provided the dealership with the required equipment. Instead they tell me that they can refer me to ferrish Chrysler to complete the repair. No thanks as ferrish could not resolve my suspension issues and lost my keys during one of my visits, there was no way I can trust them to actually fix something correctly. So far….experience getting the recall fixed…not good


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Based on the responses here and Facebook the chances of having this recall go smoothly are extraordinarily slim. Maybe in another year they will get it right and have the procedure down. I'm not going in until the horror stories start to slow down so likely 2024 or beyond

 

[pdx2points2]

Just scheduled mine for this service in N. Austin, and was told they dont have any loaners or provide any!

 

[kjartan]

I just noticed something strange. Last fall I took my car to the Chrysler dealer here in Iceland for oil change and they said they would perform this recall fix as well. A few days later I could see it as fixed on the mopar.com page, but just now I was looking and for some reason it is marked as incomplete now.

Does anyone have an idea of why that could be?

 

[M0Par]

I just noticed something strange. Last fall I took my car to the Chrysler dealer here in Iceland for oil change and they said they would perform this recall fix as well. A few days later I could see it as fixed on the mopar.com page, but just now I was looking and for some reason it is marked as incomplete now.

Does anyone have an idea of why that could be?

Because they performed it incorrectly and likely needs to be redone.