[ChryslerCares]

I just noticed something strange. Last fall I took my car to the Chrysler dealer here in Iceland for oil change and they said they would perform this recall fix as well. A few days later I could see it as fixed on the mopar.com page, but just now I was looking and for some reason it is marked as incomplete now.

Does anyone have an idea of why that could be?

Hello,

The repair remedy wasn't available until winter season. If you can please send us a PM with your VIN, our team would be happy to dig further into this for you.

William
Chrysler Cares

 

[ChryslerCares]

Just scheduled mine for this service in N. Austin, and was told they dont have any loaners or provide any!

Hello,

Loaners are first come at the dealer, if there are none available during the time your vehicle is down at the dealer, you are more than welcome to rent a vehicle on your own at $60/day, call our Customer Care Team to have them open a case with our Recall Specialist for reimbursement.

1-800-992-1997

William
Chrysler Cares

 

[ChryslerCares]

Not all dealers have the tools/ equipment required for this recall. We scheduled the repair, figured get the oil changed and safety inspection (state required). Dealership took the appointment, confirmed it so we took the van in. No loaner offered….they did offer to pickup and drop off the van from my house which was nice. Van gets picked up at 9am….at 1pm called by the dealer saying that they do not have the equipment to complete the recall as Chrysler has not provided the dealership with the required equipment. Instead they tell me that they can refer me to ferrish Chrysler to complete the repair. No thanks as ferrish could not resolve my suspension issues and lost my keys during one of my visits, there was no way I can trust them to actually fix something correctly. So far….experience getting the recall fixed…not good


Sent from my iPhone using Tapatalk

Hello,

Thank you for grabbing our attention. If you can please provide us with your dealer that you're working with along with your VIN in a PM, our team would like to dig further into this for you.

William
Chrysler Cares

 

[alphawolff]

I’m telling you no dealer is going to preform the recall for “x” amount of time and then gas , wash and fill up your car . Take what you want out of the literature, you’ll get the recall update but that’s about it . Stellantis can preach whatever they want but the dealers won’t do it for varying reasons , staff , time and corp paying them out for warranty work time frame .

This.

This recall takes like 6 hours to complete and requires precise steps to where if you lose connection for a split second the entire procedure must be completed again.

The job pays 0.6 hours. 36 minutes. That’s including running flash updates and performing this incredibly long charge and discharge procedure that requires a spot to be taken up and the vehicle monitored periodically for testing.

The job pays piss poor, and I bet a good chunk of these recalls are getting the flash update and shipped without ever performing the actually battery testing because of the ridiculous nature of it due to lazy techs who CBA to waste their time for it. I’m sure most are being done properly, but when you have a recall that’s as complicated at this paying so little you’re gonna get bad apples.

Also, you’re out of your mind if you think a dealer is going to go out of their way to do a “complementary” oil change. They cost over 100$ these days.

If you’re going to bitch, then bitch at Chrysler for assigning such a hilariously low labor operation for such an important recall.

 

[M0Par]

This.

This recall takes like 6 hours to complete and requires precise steps to where if you lose connection for a split second the entire procedure must be completed again.

The job pays 0.6 hours. 36 minutes. That’s including running flash updates and performing this incredibly long charge and discharge procedure that requires a spot to be taken up and the vehicle monitored periodically for testing.

The job pays piss poor, and I bet a good chunk of these recalls are getting the flash update and shipped without ever performing the actually battery testing because of the ridiculous nature of it due to lazy techs who CBA to waste their time for it. I’m sure most are being done properly, but when you have a recall that’s as complicated at this paying so little you’re gonna get bad apples.

Also, you’re out of your mind if you think a dealer is going to go out of their way to do a “complementary” oil change. They cost over 100$ these days.

If you’re going to bitch, then bitch at Chrysler for assigning such a hilariously low labor operation for such an important recall.

I've seen other manufacturers do this and after it goes through the warranty admin an additional 80% of retail is added. Whatever the ultimate reimbursement from Chrysler it's highly doubtful the final is only . 6 of an hour.

 

[alphawolff]

I've seen other manufacturers do this and after it goes through the warranty admin an additional 80% of retail is added. Whatever the ultimate reimbursement from Chrysler it's highly doubtful the final is only . 6 of an hour.

The labor op for this repair pays 0.6. That’s all the technician is seeing at the end of the day, regardless if the dealer itself gets additional compensation.

I’ve literally done this recall ~30 times at this point.


The wrangler 4XE recall for a similar repair procedure pays 0.8, and that just requires us to sit on our ass and flash the vehicle with no additional shenanigans.

I don’t think people understand how bad warranty times are in some cases. Some things pay fairly, and then there’s things like this that makes the tech go “yeah duck that”

 

[SJD]

Sounds like it could be the heater blend door actuator. Several threads having to do with that here. It’s a common problem with an apparently badly designed part.

Thanks PACDAVE. I've had that sound for over a year. I had my 2018 PHEV in for Z11 and got it back today. Good experience with the dealer in MN. They gave me a new Jeep Cherokee with 65 miles. I talked to them about the noise, on the right of the dash but they wanted $200 just to diagnose it. So I said forget it. I hope being able to define the problem I can get another shop to repair it.

 

[Buffrider]

I dropped our 2018 PacHy off at the local dealer on 11/16/22 and picked it up the following week. All requested service work was completed as usual. I have yet to receive a voucher from Chrysler for the three oil changes associated with the recall. Has anyone else had this problem?

 

[M0Par]

I dropped our 2018 PacHy off at the local dealer on 11/16/22 and picked it up the following week. All requested service work was completed as usual. I have yet to receive a voucher from Chrysler for the three oil changes associated with the recall. Has anyone else had this problem?

See the following post:

Hello,
Once the dealer has process the goodwill, everything will all be attached to your VIN within 1 week. Should you wish to see if it's attached to your VIN, please send us a PM.
William

Chrysler Cares

 

[coalminer]

I dropped my van off at the dealer on Monday, got a ride to Enterprise to get a loaner van and it was done on Wednesday. They did say they never want to do another one of them again. They did fill it up and vacuum it out like they should, have no complaints, lets see if they did it correctly.

Well yesterday the engine light popped up along with service charging system and this is the code:

Looks like an new battery is in my future.

 

[r3d3nvy]

Well yesterday the engine light popped up along with service charging system and this is the code:


View attachment 52777


Looks like an new battery is in my future.

How long was it between when the error code popped up and when you had the Z11 recall done?

 

[coalminer]

How long was it between when the error code popped up and when you had the Z11 recall done?

Tomorrow will be 8 weeks, did notice some reduction in range but not like some have seen.

 

[ChryslerCares]

Well yesterday the engine light popped up along with service charging system and this is the code:


View attachment 52777


Looks like an new battery is in my future.

Hello,

Thank you for grabbing our attention on this. Has your dealer diagnosed your concern on the battery after the Z11 recall? Please send us a PM if you wish to discuss this further with us.

William
Chrysler Cares

 

[ChryslerCares]

I dropped our 2018 PacHy off at the local dealer on 11/16/22 and picked it up the following week. All requested service work was completed as usual. I have yet to receive a voucher from Chrysler for the three oil changes associated with the recall. Has anyone else had this problem?

Hello,

The goodwill is attached to your VIN. If you send us a PM with your VIN, we can check for you to see if it has been processed.

William
Chrysler Cares

 

[coalminer]

Hello,

Thank you for grabbing our attention on this. Has your dealer diagnosed your concern on the battery after the Z11 recall? Please send us a PM if you wish to discuss this further with us.

William
Chrysler Cares

Yes, it is in process, they are trying to find a loaner van for us so they can do the proper diagnostics to get the battery ordered.

 

[ChryslerCares]

Yes, it is in process, they are trying to find a loaner van for us so they can do the proper diagnostics to get the battery ordered.

Please let us know if you wish to have our Customer Care Team stay engage with you on this.

William
Chrysler Cares