Z11 RECALL REPAIR THREAD & BATTERY REPLACEMENT POLL

M0Par said:

This is the first we have heard of anything failing and then being retested.

Can you show the the work description? @ChryslerCares is this protocol for a failed test?

Click to expand...

lightnjac said:

Registering just to chime in on this one:

Our 2017 Hybrid with 97k on it red turtled last Monday and wouldn't drive. Would drive when turned back on later but with check in light on.
So we called around for a dealer willing to look at it and who had availability (not easy) got it in to one to check out the problem. Basically within two hours they said the error was related to the battery and it had to be fully replaced under this recall. Process: Wait for a week for a new battery. Install new battery and perform all the checks from the recall.. fully charge it, run it down, fully charge again, check for any errors or problems. They did say they would have it fully charged, fully gassed, washed and something about a free oil change.
We do have a loaner/rental from them for the whole week.

Click to expand...

tturkstra said:

I got my recall done Thursday. Supposed to take 2 days but took 3 hours. I knew the battery needed to be discharged so I dropped it off with 10%. Got it back with 10%. Pretty sure no charging or discharging took place. All they did was a software update. I don't think they have a charger or the right tools. I will check charge rate tonight. Edit: Still charges at 27.2 A at 240 = 6.6 kW.
This makes me very unsure that the recall was done correctly. Reading this, it certainly wasn't:
https://static.nhtsa.gov/odi/rcl/2022/RCRIT-22V077-7110.pdf
Not sure what to do at this point. A fire risk needs to be dealt with thoroughly.

Click to expand...

M0Par said:

Contact Chrysler Cares. Find a new dealer immediately.

Click to expand...

r3d3nvy said:

Yeah that was my thought exactly. I was thinking if this can stop the recall, what happens to those that dont have warranty or anything. They would have to pay more out of pocket to fix something or else they won't get their recall done. That was one thing I planned on asking the case manager @ChryslerCares . I have left vm and called their general line only to be told they would rely it to the case manager and that they would call me back in a timely fashion.

We purchased the car brand new in 2019. We only drive the car on weekend and since covid hit we didnt really drive it much during that timeframe so mileage is low. It's still more of a weekend car. Most of the ones I seen get replaced have more of the "average miles" when it was purchased when its released. My concern is that when it start having more miles on it then I'm going to get the engine code. I was told by the service advisor that it should be covered still since technically should fall under the Z11 recall, but I'm skeptical on Chrysler themselves now. I live in Cali, so my understanding too is that there's a 10y/150k warranty on the battery so either way should be taken care of.

Click to expand...

Emedlin said:

Did anyone ever get a letter from Chrysler about the two yrs.of oil changes and tire rotations. The dealership said I would get a letter from corporate, but that has been well over a month now.

Click to expand...

chernenkii said:

Finally got fix for Z11. Coolant was below MIN after the fix, so I asked them to fill it up. The dealership said that Chrysler provide s2 years for oil change and tire rotation free of charge, and this information will be assigned to my VIN somehow.
But I got another issue with my car after that service - some strange grinding noise near the lock of the right sliding door. This noise appears only when I unlock my car when car is on and it doesn't appear when I do the same when car is off.
Dealership said that this is not related to the repair which was done, and that it was just a coincidence that it broke during the service.
From my perspective it looks strange, that I got this problem right after the service, while I didn't have any problem with that lock before.

Does anyone have the same problem after fix for Z11?

Click to expand...

powerpachy said:

I had Z11 recall done for my 2018 Pacifica Hybrid, drop off date 1/3/2023, pickup date 1/4/2023. I just checked the recall status on official mopar website, still shows "incomplete". Did the dealer follow all procedures and successfully finish the recall? If not, what shall I do next? Thank you!

Click to expand...

OnceAScottie said:

I just picked up my vehicle after the battery was replaced. It was a painful 1 month process for me😭

Called several San Diego dealers on November 14, soonest appt I could make was December 21, next soonest appt with another dealer was late January 2023, other 4 dealers in my area said they were unequipped to perform the recall, and 1 other dealer had a poor review previously. Already a bad start to the recall repair process...

Dropped off vehicle Dec 21 at 48% battery charge and 1/8 tank (with the exception of road trips, I use the vehicle almost exclusively in EV mode and a half tank lasts me for 4-6 months before another half tank fill-up). The dealer I went to has no loaners and no affiliated rental agency (cost savings strategy?). They suggested I call Chrysler Cares to inquire about rental reimbursement. I called and left my callback number for a case manager, twice, with no call back. I ended up borrowing a family member's car for part of the time, inconveniencing them. Service advisor called me on Dec 30 to authorize a charge to fill the gas tank (since it was dropped off with only 1/8 tank). I pointed out that the dealer service instructions include reimbursement for rental, wash/vacuum, and gas. I sent them the PDF, they acknowledged that they weren't aware of the allowances, and they agreed to fill up the tank and wash the car. When I picked up the vehicle on Jan 4, the car was washed/vacuumed, gas tank full, and battery charge 0% (driven ~30 mi from drop-off odometer reading). On a side note, when I reviewed the invoice, it appeared that they comp'ed the gas and wash/vacuum rather than bill FCA for reimbursement. When I asked the service advisor about it, he said the dealer covered it because they don't find it worthwhile to bill for reimbursement (my interpretation, too much work/time to offer to customers and seek reimbursement, so lets not offer it at all unless customer insists).

No issues charging overnight Jan 5.
On Jan 6, turned the car on and noticed charge was 98% and check engine light was on😭. Tried plugging it in to charge further, nothing. It was as if the charger wasn't even connected. Pulled out the 120V plug that came with the car, same. Tried later in the day when battery was about 50%, still no indication it was even plugged in.

Dropped off the vehicle Jan 7, service advisor pulled code P0EDD-00. Called Chrylser Cares as I suspected it would take a long time to complete the battery replacement, level 1 agent said rental car coverage was not covered since I didn't purchase the Mopar extended warranty coverage, and I would need a case manager (yes, same one that never got back to me the month previous) to authorize rental car coverage for warranty battery replacement. So as soon as you drive off the lot, it's no longer considered covered by the recall but rather by warranty... unless you can get a hold of a case manager to make an exception

Called the Chrysler Cares 2 times the following week before an agent was able to catch my case manager free at that exact moment. She advised me the daily allowance and recommended weekly rental rather than daily, and sent me an email to send her PDF of rental agreement to expedite reimbursement.

I immediately emailed her the rental agreement, no reply. Week 1 passed, extended my rental another week, send PDF of rental extension confirmation, no reply.

PacHy battery replacement completed Jan 24 and picked it up today Jan 25. Battery was 100% at pickup. Charged when I got home, charged to 100% without incident. So far so good!😊

Returned the car rental and sent final rental car invoice PDF to case manager via email. I don't have high hopes for timely reimbursement, will update when it all works out or doesn't work out...🤔

This process was very time consuming, stressful due to poor communication and lack of transparency, and monetary risk taken on by customers to seek reimbursement for car rental coverage. I suspect I will eventually get reimbursed, but will take a long time and multiple calls/emails to get it accomplished. I would highly recommend you find a dealer with loaner or rental car agency for Z11

This was my experience and opinions tainted by disappointment with the process. Just added myself to the poll as a "yes"

Of course, when I checked my Mopar dashboard today, I find there is a new recall 03A...🤦‍♂️ Funny the dealer didn't mention it, probably wasn't aware of it, and it appears there's no remedy available yet.

Click to expand...

stillers67 said:

Here's my saga with the recall so far.

First Attempt: Scheduled a recall appointment with a dealer in the Dayton, OH area. When scheduling, I requested a loaner vehicle when I dropped off the van. After checking the van in with the service advisor, I mentioned that I needed the loaner. They responded that they don't have loaners. I informed them that the person I talked to when scheduling seemed to think that you do. The advisor said they use a call center for scheduling appointments, so they may not have known. Since they didn't have a loaner, I cancelled the appointment and left.

Second Attempt: Called another dealership and actually talked to a service advisor to confirm that they had loaners. He said that they did, so I scheduled the service for 1 Feb. Dropped off the van yesterday and the advisor informed me that they could also do the 03A recall in addition to the Z11 one. I was surprised by that as I didn't the fix for the 03A was out yet, but hey if they could, that'd save me another trip for a recall service. Left with a loaner and got a call from the advisor a couple hours later saying that they are unable to do the recall as it has been pulled back because the Z11 and 03A campaigns were being merged together and they couldn't do the Z11 until that happens. It appears that they at least started to do something as the battery was at a 0% state of charge when I dropped it off and was at a 40% SOC when I picked it up.

Has anyone else heard that the Z11 recall has been "recalled", or were they just blowing smoke?

Click to expand...

OnceAScottie said:

I have, during the first visit for initial recall and again before bringing it back for battery replacement.

The first time, I PM'd on Dec 30 (with my full VIN) indicating my concern that the dealer wasn't following the instructions and that I had emailed them a PDF of the dealer instructions. You replied on Jan 4 that I could show the dealer the instructions or call for a recall specialist. I had already picked up the vehicle by Jan 4.

After bringing my vehicle back for CEL, I PM'd on Jan 10 regarding the rental issue and not being able to get a hold of my case manager. I received a PM from you on Jan 30, same day as your reply in the thread.

I had already called the recall specialist on Jan 26, who was unable to get a hold of the case manager, but he reviewed the emails and PDF of rental invoices that I had sent, confirmed they were received, and advised me to wait 2-3 days for case manager to review and approve. I didn't receive a call from the case manager by Feb 1, so I called again and the recall specialist said the case manager was unavailable at the time, but reviewed the notes and reported that the rental reimbursement was approved and to expect a check mailed to me within 4 weeks.

I have only heard back from my case manager once, when she happened to be available one of the 5 times I called over the last month. I realize the case managers are likely busy, but I expect some sort of reply (by email or phone call) when I call or email. I would love NEVER to call, but when I don't hear back, I feel obligated to call for an update. Perhaps an online portal where we can track the status, like a support ticket the IT world uses.

Click to expand...

OnceAScottie said:

I was pleasantly surprised to find a reimbursement check in the mail today (2/8/23), got here faster than expected!

However, the check amount only covered the second week and did not include the first week rental. The email where I had attached receipts also included a personally typed message clearly reporting the rental cost for each week and the total amount, supported by the PDF copy of the invoices. I suppose someone could say that it was partly my fault during my last call I did not ask the level 1 agent to read back to me the approved reimbursement amount I would receive in the mail, instead of assuming it would be the total amount submitted.

As I previously mentioned, I wish would love to NEVER call, but find myself calling again today. The level 1 agent reported I have a different case manager now and to expect a call back today or tomorrow. Perhaps the 5th time will be a charm for a call back from ANY case manager.

Perhaps you can look into this further for me William.

Click to expand...

Cindylou said:

I just picked up my van for the Z11 recall. My battery was not replaced. At least not yet. Mine took a few days because it's cold here. I guess if I get the error code that the battery is bad as others have stated I'll bring it back. I did ask about the new recall when I checked the van in on Monday. They stated they did not have the remedy yet. I told them it's a software update only. They said the do not have it in their system yet. I'd like to actually get that as we do a lot of longer trips. Hopefully they get their system updated before I have my next oil change. I did get a loaner Jeep Grand Cherokee for the week. Everything went OK I think. Time will tell I guess.

Click to expand...

sarmyth said:

For me, it took more than a month to get the van back after dropping it off mid December, finally finished in late January. Dealership stated that the van would not accept the reprograming and failed numerous times. STAR case was opened and sat with Chrysler for most of that month. End result was a new battery installed. Though its back in the shop today with a service electric system red wrench error likely related to air in the coolant as it appears intermittently and will disappear while driving only to reappear again (my guess). Rental was provided for all of this time. Worked with Fremont CDJR in California.

Click to expand...

Brista4k said:

Chrysler Cares,
I would like to know how to get my car fixed. My local dealer said they will not be able to service the recall until July of 2024. At that time they will need my car for 2 weeks in addition to that. This is a nightmare.

Click to expand...

Brista4k said:

I was able to get it into a dealership an hour away. They said it would take 1 day. Day 2 they called me to tell me my van failed and they will need to have it longer. How much longer they didn't know. I was able to get a rental car(not a minivan) but they originally told me I would have to come back the dealership location (again an hour away) just to pick up the rental car. After hours on the phone we were able to sort out the small rental car locally. Also the dealer knew nothing about a Goodwill package. So I may have lost my car for two months(originally they said that is how long it takes to get the part needed???) and I don't get any extra service package and I am now driving a tiny car around with my kids and can't do carpool. I tell everyone to stay away from Chrysler when they ask how I like my car and this is exactly why.

Click to expand...

Brista4k said:

I did call and get a case number and was told someone would call me but I never heard back from anyone. The dealer knows nothing about the Goodwill or returning the car with gas, wash and vacuum. As for the part, that is just what I was told when I called to make the appointment. That if my car failed it would be two months for the part(I am assuming a new battery?). I asked them at drop off if my car failed would I be able to have it back for the 2 months as I really need a minivan for all the kids. They just said oh don't worry 90% of the cars pass. I am waiting to hear back from them on an updated timeline but nobody is responding.

Click to expand...

M0Par said:

Can you tell us, if a vehicle doesn't pass, can it be given back to the customer before the new battery is ordered and replaced by the dealer? I'm afraid that my Pacifica will be held hostage for weeks or months if it ends up needing a new battery that is unavailable.

Click to expand...

M0Par said:

May want to take it up with Chrysler Cares. Chrysler does have a way of monitoring the dealer process since they have told others to come back after a recall was performed inadequately.

Click to expand...

M0Par said:

I haven't taken mine in yet. When I do, I'd also like assurance that if the battery is determined to be needing replacement that I'm still able to drive the vehicle away without having them hold it until they can get the parts. Is there any documentation that addresses this issue one way or the other? I don't want the dealer to tell me they are required to hold it until they can complete the recall ,because as you know, that can take time.

Click to expand...