I just picked up my vehicle after the battery was replaced. It was a painful 1 month process for me😭
Called several San Diego dealers on November 14, soonest appt I could make was December 21
, next soonest appt with another dealer was late January 2023
, other 4 dealers in my area said they were unequipped to perform the recall
, and 1 other dealer had a poor review previously
. Already a bad start to the recall repair process...
Dropped off vehicle Dec 21 at 48% battery charge and 1/8 tank (with the exception of road trips, I use the vehicle almost exclusively in EV mode and a half tank lasts me for 4-6 months before another half tank fill-up). The dealer I went to has no loaners and no affiliated rental agency (cost savings strategy?)
. They suggested I call Chrysler Cares to inquire about rental reimbursement. I called and left my callback number for a case manager, twice, with no call back
. I ended up borrowing a family member's car for part of the time, inconveniencing them. Service advisor called me on Dec 30 to authorize a charge to fill the gas tank (since it was dropped off with only 1/8 tank)
. I pointed out that the dealer service instructions include reimbursement for rental, wash/vacuum, and gas. I sent them the PDF, they acknowledged that they weren't aware of the allowances, and they agreed to fill up the tank and wash the car. When I picked up the vehicle on Jan 4, the car was washed/vacuumed
, gas tank full
, and battery charge 0%
(driven ~30 mi from drop-off odometer reading). On a side note, when I reviewed the invoice, it appeared that they comp'ed the gas and wash/vacuum rather than bill FCA for reimbursement. When I asked the service advisor about it, he said the dealer covered it because they don't find it worthwhile to bill for reimbursement (my interpretation, too much work/time to offer to customers and seek reimbursement, so lets not offer it at all unless customer insists).
No issues charging overnight Jan 5.
On Jan 6, turned the car on and noticed charge was 98% and check engine light was on😭
. Tried plugging it in to charge further, nothing. It was as if the charger wasn't even connected. Pulled out the 120V plug that came with the car, same. Tried later in the day when battery was about 50%, still no indication it was even plugged in.
Dropped off the vehicle Jan 7, service advisor pulled code P0EDD-00. Called Chrylser Cares as I suspected it would take a long time to complete the battery replacement, level 1 agent said rental car coverage was not covered since I didn't purchase the Mopar extended warranty coverage, and I would need a case manager (yes, same one that never got back to me the month previous) to authorize rental car coverage for warranty battery replacement. So as soon as you drive off the lot, it's no longer considered covered by the recall but rather by warranty...
unless you can get a hold of a case manager to make an exception
Called the Chrysler Cares 2 times the following week before an agent was able to catch my case manager free at that exact moment. She advised me the daily allowance and recommended weekly rental rather than daily, and sent me an email to send her PDF of rental agreement to expedite reimbursement.
I immediately emailed her the rental agreement, no reply
. Week 1 passed, extended my rental another week, send PDF of rental extension confirmation, no reply
PacHy battery replacement completed Jan 24 and picked it up today Jan 25. Battery was 100% at pickup
. Charged when I got home, charged to 100% without incident
. So far so good!😊
Returned the car rental and sent final rental car invoice PDF to case manager via email. I don't have high hopes for timely reimbursement, will update when it all works out or doesn't work out...🤔
This process was very time consuming, stressful due to poor communication and lack of transparency, and monetary risk taken on by customers to seek reimbursement for car rental coverage. I suspect I will eventually get reimbursed, but will take a long time and multiple calls/emails to get it accomplished. I would highly recommend you find a dealer with loaner or rental car agency for Z11
This was my experience and opinions tainted by disappointment with the process. Just added myself to the poll as a "yes"
Of course, when I checked my Mopar dashboard today, I find there is a new recall 03A...🤦♂️
Funny the dealer didn't mention it, probably wasn't aware of it, and it appears there's no remedy available yet.