[TheodoreL]

I received a call late this afternoon by a rep who introduced herself as my new rep handling my case regarding the Z11 recall. She was efficient and courteous. She updated the sending of the $200 gift cards to me up through September. She informed me that she and her team were stepping in for the previous representatives.

I asked my usual question, whether there was an update for any resolution to the recall, to my surprise, she answered yes.

According to her, a solution had been determined, but testing was still being conducted and once concluded, parts would be ordered, training done, and then communication and scheduling would be rolled out to the customers. She thought the time frame might be sometime between two to three months.
I asked her if the fix was a new battery, she did not answer yes or no except to say any replacement item would have an additional two years added to its warranty what that might translate to in miles, I forgot to ask. I will be speaking to her again later this week.

 

[CANADAHYBRIDGUY]

If testing was still being done then a “ not yet “ resolution would be the appropriate answer . So if testing doesn’t hit all the bench marks then the outcome or remedy is still “ none at this time “

 

[Podivin]

I agree with CHG above, until testing is completed and has PASSED, there is no resolution. Their proposed fix could fail during testing, in which case they're back looking for an answer.

 

[lacompas]

Just got off the phone with a rep, they confirmed that engineering is pushing for a fix by end of 2022 Q4. They offered the $200/month gift card until the recall is complete.

 

[Chris]

I haver heard nothing from Chrysler since the original recall notice.
Did Chrysler initiate the call?
Is there a phone number to call?

 

[lacompas]

I haver heard nothing from Chrysler since the original recall notice.
Did Chrysler initiate the call?
Is there a phone number to call?

In my case I had called myself back in May/June to enquire and was offered a $100 gift card, but never heard from it. Today I received a call from FCA Canada offering $200 gift card a month until resolution. I then asked about timeline and was told engineering was working on a solution with a target of Q4. I forgot to ask the nature of the solution, I'm sure I wouldn't have had a clear answer.

I don't have the Stellantis US number to reach, I'm sure you can find it online or in the forum.

 

[CANADAHYBRIDGUY]

I mean , let’s be honest , what are they going to say to really ? .

 

[TheodoreL]

I haver heard nothing from Chrysler since the original recall notice.
Did Chrysler initiate the call?
Is there a phone number to call?

Chrysler initiated the call primarily to introduce themselves as the new rep handling my case. She did address rental bills requiring reimbursement and confirmed the next month’s gift card send and generally apologized for past access issues reaching the previous rep. But it’s like the old song “Won’t get fooled again”, meet the new boss same as the old boss. Since that introductory call, I have tried to reach that rep innumerable times. Voicemail qfull but several times it was picked up but whomever was on the line chose not to respond

 

[Judite]

It's been about a month and I haven't heard anything about the rental reimbursement. Not even a response about receiving the paperwork.

 

[atlantic2pacifica]

I had to contact Chrysler for a different issue. I probably spoke to 10 different people, and literally received 10 different answers (and I didn't think my issue had 10 possible answers). In the end, I just gave up.

I don't get to use this word often, but kafkaesque is how I'd best describe Chrysler support. Good luck to everyone out there.

 

[Duffman19]

I'm adding this here because I can't contact @ChryslerCares until I have some activity in this forum. But, while I'm here...

Has anyone purchased a Z11 affected vehicle used? We just acquired one recently hoping that a solution was at least somewhat near so we can start using the vehicle as it was intended. Where is the best place to start to get in on the loop for when a solution is available? I've seen a few different numbers for Chrysler support, but does anyone have a phone number with a good chance of getting ahold of someone who can actually help?

Thanks, all. I'm sure I'll be visiting here often.

 

[ChryslerCares]

It's been about a month and I haven't heard anything about the rental reimbursement. Not even a response about receiving the paperwork.

I'm adding this here because I can't contact @ChryslerCares until I have some activity in this forum. But, while I'm here...

Has anyone purchased a Z11 effected vehicle used? We just acquired one recently hoping that a solution was at least somewhat near so we can start using the vehicle as it was intended. Where is the best place to start to get in on the loop for when a solution is available? I've seen a few different numbers for Chrysler support, but does anyone have a phone number with a good chance of getting ahold of someone who can actually help?

Thanks, all. I'm sure I'll be visiting here often.

Hello!

Our team understands how frustrating this recall process can be and are here to assist best we can. I would love to continue our conversation via private message!. Please send me your VIN to get started if you have yet to already.

Hannah
Chrysler Cares

 

[keep_hope]

I ended up here after doing some research to obtain the latest information on the recall and was rather surprised to see that Chrysler has been assisting with gas for the inconvenience we are all facing. 95% of our driving is around town and it's been absolute torture paying these gas prices all year after having purchased it for the very opposite. Was I supposed to receive a phone call or letter regarding this reimbursement or did we have to do this on our own? I'm not knocking those of you that are receiving this but rather curious what I could/should have been doing to help offset the burden this has put on us since February of 2022. On a positive note, it does look like there could be the potential of a resolution soon .

 

[peterweb]

I ended up here after doing some research to obtain the latest information on the recall and was rather surprised to see that Chrysler has been assisting with gas for the inconvenience we are all facing. 95% of our driving is around town and it's been absolute torture paying these gas prices all year after having purchased it for the very opposite. Was I supposed to receive a phone call or letter regarding this reimbursement or did we have to do this on our own? I'm not knocking those of you that are receiving this but rather curious what I could/should have been doing to help offset the burden this has put on us since February of 2022. On a positive note, it does look like there could be the potential of a resolution soon .

You have to initiate contact with @ChryslerCares to request your compensation for having to use all that extra gas.

 

[alimey]

We loved our Pacifica Hybrid 2017 for ~4 years, but one thing is for sure true: their customer service is not just bad, it is awful! I had to beg them for months to give me a letter of compliance to import it from Canada to the US after we moved to the US! And then this nightmare Z11 recall! I also contacted them about the recall and I heard nothing but inaccurate information! Why don't they show some goodwill to all owners?! They had our address to send the recall notice, so why for the compensation we have to beg them!? You cannot even contact @ChryslerCares without some activity in this forum! It is ridiculous! The only reason we bought this minivan was because this was the only hybrid model, I am hopeful that in a year or two, people will have more choices if they want an electrified minivan!

 

[Duffman19]

It seems a resolution has been sent to Chrysler service centers. I have an appointment for October 12 during which they will determine whether a replacement battery is necessary or if an update to the High Voltage Battery Pack Control Module software is sufficient.

I posted a few more details over on the Z11 RECALL REPAIR THREAD.

 

[peterweb]

You cannot even contact @ChryslerCares without some activity in this forum! It is ridiculous!

This has nothing to do with Chrysler Cares. It is a forum rule to protect the members from spammers/scammers who just sign up to send PMs to the forum members. You find this on all forums that I have interacted with.

 

[Brista4k]

I too am surprised to hear that Chrysler has been helping with gas reimbursement. How did you all initiate that? The only reason I even got this car was because my miles are primarily around town and the electric mileage covered it. Paying for gas over the last 8 months has been brutal. @ChryslerCares Thanks.

 

[Mike K]

This Z11 recall has been a total mess. I am still awaiting for my gift card and have heard that it has been delayed another 7 business days...that was 9 business days ago. But the real question is when did the gift card option become available. I just talked with a customer cares agent and he mentioned that gift cards starting around April/May time frame. I asked if my first gift card will be retroactive to cover May - October (6 * $200) but he had no answer. I told them that I wanted to talk to a supervisor, but because one was not available I would get a call back within 24 hours. I will update this thread on the outcome. When you think about, it should be an easy answer for Chrysler - they know the date they started the gift card option, they know your VIN & email, and they know what money has been disbursed for each VIN. They could easily reconcile payments by VIN through this gift card program. I have not been able to receive a straight answer, but hopefully it will be tomorrow. We should all be asking for this. They released a vehicle that is supposed to be parked away from all structures and people and should not be charged. In reality it seems like they should have dealt with these vehicles as NITSA/lemon law buybacks as no one knows when this vehicle could catch on fire while its parked....

 

[PacDave]

This Z11 recall has been a total mess. I am still awaiting for my gift card and have heard that it has been delayed another 7 business days...that was 9 business days ago. But the real question is when did the gift card option become available. I just talked with a customer cares agent and he mentioned that gift cards starting around April/May time frame. I asked if my first gift card will be retroactive to cover May - October (6 * $200) but he had no answer. I told them that I wanted to talk to a supervisor, but because one was not available I would get a call back within 24 hours. I will update this thread on the outcome. When you think about, it should be an easy answer for Chrysler - they know the date they started the gift card option, they know your VIN & email, and they know what money has been disbursed for each VIN. They could easily reconcile payments by VIN through this gift card program. I have not been able to receive a straight answer, but hopefully it will be tomorrow. We should all be asking for this. They released a vehicle that is supposed to be parked away from all structures and people and should not be charged. In reality it seems like they should have dealt with these vehicles as NITSA/lemon law buybacks as no one knows when this vehicle could catch on fire while its parked....

Well this is just my opinion but I imagine it will be even more difficult now to obtain any gift cards since there is now a recall available that will supposedly mitigate any problems.