We just purchased a 2018 Pacifica and there was an ESS light on the instrument cluster that I did not understand. The salesman told me to bring the vehicle back on the next business day and their service department would fix it. They ended up replacing the auxiliary battery and said the light would go out when the auxiliary battery fully charged up. It is been 3 days and 160 miles later and the light is still on and the engine is not turning off at stop lights.
This is not a big deal, but it is a feature we paid for and is not working on the vehicle.
This appears to be a problem where Chrysler has not distributed the necessary information to the dealers. It appears they do not know how to fix the problem. This type of thing usually is not the fault of the repair technician, it is the fault of the corporation not backing up the techs with an engineering contact to solve new problems seen out in the field.
How do we get this fixed?
This is not a big deal, but it is a feature we paid for and is not working on the vehicle.
This appears to be a problem where Chrysler has not distributed the necessary information to the dealers. It appears they do not know how to fix the problem. This type of thing usually is not the fault of the repair technician, it is the fault of the corporation not backing up the techs with an engineering contact to solve new problems seen out in the field.
How do we get this fixed?
