My 2021 Hybrid Pacifica Pinnacle has started clunking after reversing and turning to the left. It has 56,500 miles on it. We took it to the dealership where they charged us $215 to diagnosis that the lower left control arm needs replacing. It was covered under the basic warranty which ended in April 2024. So I'm trying to get them to cover it under the limited warranty since it is part of the wheel assembly. So far I've talked to Chrysler cares and they are offering a vehicle repair cost assistance. The dealership quoted almost $1800 to repair the lower left control arm so no idea what the assistance will bring it down to. But what I was wondering is if anyone has had any luck getting Chrysler to cover the lower control arm replacements under the limited warranty? I know there was a recall for the control arms on the 2017-2018 Pacifica models that Chrysler supposedly fixed the issue, however, browsing this forum it seems like many newer models are having the same problem. We did finally break down and buy an extended warranty through Endurance that's going to cost us $4k over the next 4 years but will provide coverage for any electrical or mechanical failure that may go wrong and with this being the third time our car has been to the dealership it will probably be worth it. They won't cover the control arm since it was a prior issue. This was our first 'new' car purchase (it was a little over a year old when we bought) and it has been an absolute nightmare. I will never own another vehicle made by Chrysler. 😭
Lower Control Arm Need Replacement
1 reading
Globee
21 - 24 of 24 Posts
I will say oem are semi better, but they are still notorious to fail. My 2018 failed at 9k for my driver side. and just around 30k for my passenger side. Only have 33k on it now. Both replaced under warranty. First one was bumper to bumper and then second was under my extended warranty. We'll see how both last. I'm starting to think the driver side is dipping more than the passenger going over bumps now so it could be a sign that it's starting to give. Once it starts creaking or popping hopefully i still have extended warranty. It's been recommended to get extended warranty on these vehicles because of the issues they have. If it wasn't for all the "common" issues and their last recall for the 73B, the vehicle would be great otherwise.
Yeah there is waaay to many substandard aftermarket parts out there now, I only use Oem parts from the dealer & always beat them up on the price so they come down to aftermarket prices anyway...
Model Year:
2018
Gas / Hybrid:
Gas
Trim:
Limited
Can you please share the link for the video for our van (Mine is 2018). Since google cannot find specifically for our model. Or maybe your experience replacing yourself. I am looking for tips to separate that ball joint which has tight space to work on it.
Model Year:
2018
Gas / Hybrid:
Gas
Trim:
Limited
@Globee Great to heat that he repaired it successfully. Is it took five hour for one side or both side ? What was the most difficult and time consuming process ?
21 - 24 of 24 Posts
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