[Integrated]

View attachment 51317

I tried a few things, but this was my favorite. I replaced the spaghetti pasta with a rubber hose. The hose adds some elasticity to it which I found to work better than a ridged pipe. Getting the length right takes a bit of finesse. If it's too long it won't unlatch. Too short it won't latch. The hose over the barb keeps the barb straight and in place.

How is this working for you now?

 

[Jnewton]

Did this end up working for you?

I've been so busy i haven't had the chance to 3d printing the part yet

 

[potato]

I recently purchased a 2022 Pacifica Plug-in limited edition and I have a similar problem happening to my 3rd row seat. Won’t stay up. I can’t have my kids safely sit there anymore. Is this a factory defect and is there any solution?

 

[MyDirtIsRed]

I recently purchased a 2022 Pacifica Plug-in limited edition and I have a similar problem happening to my 3rd row seat. Won’t stay up. I can’t have my kids safely sit there anymore. Is this a factory defect and is there any solution?

Third row is a different issue. Sounds like your clips are either stuck in the 'open' position (maybe some WD-40 to loosen them up?) or broken entirely.

 

[Woulfer]

I went with an all-zip-tie solution. Left the big one a little long, then tested and tightened accordingly. Lashed it with tiny zip ties for stiffness. It was a little too stiff with seven, so I snipped off one of the tiny ones for a little more flex/slack. Works great so far. Repacking those flip-down springs was the hardest part! View attachment 58408

I just did this zip tie method and it worked great. I did dremel a slit into the arm to keep the big tie from slipping around. I referenced this photo a lot when other springs took flight! I should have taken some photos but I was very focused on getting it wrapped up. Thanks!!

 

[Jennrivera30]

Hi Candace,

Thank you for sharing your experience. If you are open to our help, please feel free to start a private conversation with us, and we will be there to help connect you with the assistance you need to resolve your headrest concern.

Daniel
Chrysler Cares

I'm having the same problem with my 2019 chrysler pacifica touring L

 

[ChryslerCares]

Hello, @Jennrivera30!

If you are still experiencing the above, then we would like to learn about your specific vehicle. Please send our team a private message to start up a conversation! We're here to listen.

Hannah
Chrysler Cares

 

[linusti]

I have same problem - headrest stuck folded down. Dealer is quoting +$1,000 repair to replace rear seat frame to fix. This doesn’t seem right to me. Losing trust in Chrysler…

This is because they don't offer the part. Only the assembly as a whole...combine it with labor as it runs and it's a bit...unsurprising...if not gravely disappointing.

 

[linusti]

Now I’m being told it’s the cable to the headrest connected to the seat frame. Chrysler doesn’t sell the cable separately requiring the entire seat frame to be replaced. Again, it seems like such a simple thing for the head rest to stay upright. How can this be a +$1000 repair?????

Because the Stealership told ya a whopper.

 

[linusti]

View attachment 57570

This is what I did to repair this poorly designed part. It is more robust than the original and should last the life of the vehicle ( I hope) Just $2.00 in parts and a little hot glue to keep the nut from backing off.

You COULD have used a nylon lock nut there...

 

[linusti]

I've been so busy i haven't had the chance to 3d printing the part yet

You'll want to be careful with what you end up with doing. The whole of the plastic in the headrest is PP...including the little bar that snapped- which why it snapped...FCA's idiot engineers opted to use PP since it's got a robust flex profile so it could spring out and spring back ensuring that the catch would **** and lock on the headrest bar.

Problem is? It's a THIN little piece of the material which eventually work wears and breaks.

They basically designed a clear maintenance problem into the headrests. Normal 3D print materials won't cut it- the usual suspects are too stiff and brittle for the application as-is. Tempted to look at a high shore hardness TPU for this application instead and maybe re-do the lever in something with good strength but high lubricity...maybe like Jabil PA 0600 or similar.

 

[linusti]

How is that Chrysler's fault?

Quite simply put, the lever has a thin 2-3mm thick flex/spring rod as the connector to the actuator assembly that lets the wheel lock the head into the upright or stow positions.

This is actually NOT robust and any engineer worth their salt would've and should've pushed back on the bullshit they shipped.

They knowingly shipped product that would explicitly fail over time or under many reasonable loads presented to the assembly.

They should be ashamed of themselves. It's something that I'm pretty sure they have an Ethics Code line item for and the managers and engineers under it should've been fired over it.

 

[linusti]

For real, this is crazy

It's definitely a hang your head in shame moment for the engineers involved. Buying a new part for $150 or so and installing it yourself is an option...but the problem is? It'll break again.

So I'm looking at what I might be able to do to effectively provide a permanent fix for this stupid thing they designed in as either a negligent (and it's deeply that) or with malice aforethought a explicit eventual way to gig customers for $500-1500 in shop visits. Likely multiple times.

 

[linusti]

This same issue is happening to me. Is there a lawsuit yet?

Our problem? You'd need to be flush with cash (Lotto big-pot win or other multimillionaire flush) to start the process. Most automakers and the like are betting on the losses being small enough that they just get let off the hook because people can't sue them.

The engineer that designed this? They should not be working anywhere AS an engineer...ever again. It's that bad.

 

[linusti]

Hello, @Jennrivera30!

If you are still experiencing the above, then we would like to learn about your specific vehicle. Please send our team a private message to start up a conversation! We're here to listen.

Hannah
Chrysler Cares

Why would we do that? Chrysler doesn't care or they wouldn't have designed CLEAR design defects into your products like you did with this problem...

 

[ChryslerCares]

Why would we do that? Chrysler doesn't care or they wouldn't have designed CLEAR design defects into your products like you did with this problem...

Our team is here to offer resources and help alongside your dealership. Sending a private message better allows us to determine next steps in terms of support. If you would like to discuss further, then please send a private message our way!

Hannah
Chrysler Cares

 

[linusti]

Please contact Chryler.

They know and they don't give a ****. This is a serious design failure in a part that's been made with Polypropylene through and through on a part that should've been made with something a LOT more tough. Nylon...polycarbonate...you get what I'm getting at. They cheapened it as far as they could get and then to top it off, they cheapened it further with a mechanism that relied on a 3-4mm thick sprue of PP to NOT snap over time on a LATCH ACTUATOR.

This is off into criminal charges territory and nobody's doing jack about it.

 

[linusti]

Doesn't sound like it has been like this since 2017, but I maybe wrong. It is a potential safety issue but Chrysler is a good company so you may have some help.

It's the same design failure and materials in the 2020 models. We're on our own unless someone in the Gooberment actually steps up and calls them to task on this.

 

[linusti]

It's the same design failure and materials in the 2020 models. We're on our own unless someone in the Gooberment actually steps up and calls them to task on this.

I've just about designed a 3D printed nylon solution for this that anyone can permanently fix the thing. It latched right and doesn't seem to want to release, which means my geometries are off by a bit or the nylon I'm using is a smidge too stiff, etc. Got to tear it back down and see what it screwed up on and make maybe 1-3 final design adjustments.

Once done, anyone can fix this stupid thing for themselves...quickly and easily...for pretty much good, so long as you have a printer capable of printing PA or access to it and a little DIY moxy. It'll be such that you'll want to fix the other side the same way once it's finished.

 

[linusti]

Can you include how long of a pice this is? It's a simple design that I would likevto try it myself. Having the length would be helpful, thank you.

The sprue is 32mm long. And sprue is an accurate term. It connects a saddle type connector to the PP latching cam and the lever cam that is actuated by the cable release. My saddle analog is likely too long or the "sprue" is. Can't tell you right now.

If you succeed in doing something at this late stage, I'd be happy to prototype it out. Keep in mind, ABS/ASA, etc. in and of themselves probably don't have what it takes. You'll want to print it up in something like PA or maybe PC.