2017+ Chrysler Pacifica Minivan Forums banner
41 - 60 of 96 Posts

·
Registered
2017 Pacifica Touring L (9/2016 Build)
Joined
·
2,503 Posts
So whats the point of doing a star case if they dont pick up the charges?
I'm not sure what the Star Case S1624000008 work included, but it was supposed to solve the problem and keep it from coming back. A cabin air filter is a normal maintenance item so I didn't argue with the dealer about paying for it. I didn't want to take a chance that a cabin air filter would reintroduce mold (if present) into the system so I paid to have it replaced. I could probably check with @ChryslerCares to see if it should have been included in the star case work.

If you are going to have this Star Case done, private message @ChryslerCares to see if the cabin air filter should be included and take the paperwork with you to avoid payment hassles.
 

·
Registered
Joined
·
10 Posts
I had the stink in my 2018 Touring L Plus. Not sure if this was already mentioned because I didn't want to read through five pages. It was a more sweet, almost syrupy smell. Took it to two different dealers. Same old BS about new cars/glues/foam/etc. I KNEW it was all BS. Turns out we had a leaking heater core. Dealer replaced and no more smell. Good Luck!
 

·
Registered
Joined
·
91 Posts
I solved the musty A/C by:

Wear respirator - open windows/doors - remove cabin filter & access door - run A/C max cold, max fan - spray atomized mold killer (Moldex) into filter slot above blower (approx 16oz over 5-10min) - cycle A/C several times (5min on/off, max fan) - inspect underneath van to verify condensate/cleaner puddle, let A/C run (max fan) for 1/2 hour - leave windows open overnight to dry - next day, run max fan with windows open to clear out any remaining cleaner smell.

Enjoy A/C again.
 

·
Registered
Joined
·
1 Posts
Same issue here - less that 8K miles on a 2017 Touring L Plus. HVAC system now smells like feet. Could we get a Star Case queued up for me?

Funny thing is, I specifically noticed this in quite a few of the used models I was looking at before settling on a new one - I thought it was just misuse that was leading to the issue but now it seems endemic of the brand/design.
@ChryslerCares - help?

Thanks.
 

·
Registered
Joined
·
40 Posts
bad smell from A/C

This is my first forum posting.

We purchased our 2017 Pacifica at the end of June. 109 miles on it. By 2K there was a mildew smell that would blast out of the a/c when we would turn it on. Husband called and was told that it happens "give it six months." The car went in for service two times since then; and both times he's asked about the smell. Changed the cabin air filter one time -- no fix. Then used a canister of some kind of stuff the service department gave him that was supposed to fix it -- nope. He was told that to run this problem down would take 2 days and that if the canister didn't work that the service department would do it. SO, we are now at the end of December; and the problem still happens sporadically (it's never been 100% consistent). Just picked her up today and they still will not work on tracking down the problem. Has anyone else had issues with a mold smell coming from the a/c of their new Pacifica? It's embarrassing. HOW did you get the dealership to finally address the issue. We are VERY certain that the dealership is trying to kick the problem down the line to avoid warranty work.

And we too are having the sporadic issues with the passenger sliding door losing its automatic functioning. Can't figure out a consistent cause or cure.

Still love the stow and go and the space that we have. Kids range from 4-8" to 6'-1". So space and head room were large concerns in our car search. Just never thought mildew would be an issue.
My 2017 touring L plus has the same problem at 4000 miles. Dealer replaced cabin air filter, not fixed just waste money. Strong vinegar smell still come occasionally.
 

·
Registered
Joined
·
23 Posts
This is my first forum posting.



We purchased our 2017 Pacifica at the end of June. 109 miles on it. By 2K there was a mildew smell that would blast out of the a/c when we would turn it on. Husband called and was told that it happens "give it six months." The car went in for service two times since then; and both times he's asked about the smell. Changed the cabin air filter one time -- no fix. Then used a canister of some kind of stuff the service department gave him that was supposed to fix it -- nope. He was told that to run this problem down would take 2 days and that if the canister didn't work that the service department would do it. SO, we are now at the end of December; and the problem still happens sporadically (it's never been 100% consistent). Just picked her up today and they still will not work on tracking down the problem. Has anyone else had issues with a mold smell coming from the a/c of their new Pacifica? It's embarrassing. HOW did you get the dealership to finally address the issue. We are VERY certain that the dealership is trying to kick the problem down the line to avoid warranty work.



And we too are having the sporadic issues with the passenger sliding door losing its automatic functioning. Can't figure out a consistent cause or cure.



Still love the stow and go and the space that we have. Kids range from 4-8" to 6'-1". So space and head room were large concerns in our car search. Just never thought mildew would be an issue.


We dont have musty smell on our pacifica, but my wifes past car, a mb e class, and my vw cc had this problem...

I solved it on both by looking for the a/c drain and checking if it was not clogged, pinches, etc... the mb had it pinched..

And after using ozium, glade, etc .. just got tired and bought a cheap ozone generator off ebay... hooked it up, and left it for an hour on...

That solved every possible smell related problem on both cars


Sent from my iPhone using Tapatalk
 

·
Registered
2017 Pacifica Touring L (9/2016 Build)
Joined
·
2,503 Posts
Same issue here - less that 8K miles on a 2017 Touring L Plus. HVAC system now smells like feet. Could we get a Star Case queued up for me?
Funny thing is, I specifically noticed this in quite a few of the used models I was looking at before settling on a new one - I thought it was just misuse that was leading to the issue but now it seems endemic of the brand/design.
@ChryslerCares - help?
Thanks.
My 2017 touring L plus has the same problem at 4000 miles. Dealer replaced cabin air filter, not fixed just waste money. Strong vinegar smell still come occasionally.
See post 41 above. Star Case S1624000008. I don't know if Star Cases are specific to a certain VIN, but the mechanic can see what was done.
 

·
Registered
Joined
·
1,028 Posts
I solved the musty A/C by:

Wear respirator - open windows/doors - remove cabin filter & access door - run A/C max cold, max fan - spray atomized mold killer (Moldex) into filter slot above blower (approx 16oz over 5-10min) - cycle A/C several times (5min on/off, max fan) - inspect underneath van to verify condensate/cleaner puddle, let A/C run (max fan) for 1/2 hour - leave windows open overnight to dry - next day, run max fan with windows open to clear out any remaining cleaner smell.

Enjoy A/C again.

@6Gen - Thanks! I did as you directed and it worked well for me so far. Three weeks and no AC smell.
 

·
Registered
Joined
·
3 Posts
I have a same problem with my pacifica 2018. It is brand new, only driven for 1200 miles. The vinegar smell is so strong that i have to open the window. I live in southern CA and it is not raining too much. Climate is not humid. Before i bought this pacifica, I had a toyota sienna for 14 years and i never had this type of problem. I scheduled a service appoint with the dealer next week, not sure if it can be fixed or not. When i asked the service adviser if he got any similar complaints about vinegar smell from ac, he said he never got that. I don't believe he is telling the truth after seeing so many people complaining here.
 

·
Registered
Joined
·
9 Posts
Where is the HVAC drain line located on the Pacifica and what is the best way to access it to make sure it's not kinked of blocked?
 

·
Registered
Joined
·
91 Posts
Where is the HVAC drain line located on the Pacifica and what is the best way to access it to make sure it's not kinked of blocked?
Run max A/C for ~10 minutes - look for a puddle of condensate (water) on the ground (approximately under the accelerator pedal).

If no puddle - you'll have to remove the belly pans underneath for inspection/access.
 

·
Registered
Joined
·
9 Posts
yeah, I'm not getting that. Humidity level is about 60% today. It used to drip and leave a spot on the ground, so I'm thinking mine isn't draining right.

Not sure if I should try taking this apart to look as I still don't know exactly what I'm looking for or just taking it back to my dealer. My dealer said no Pacifica's have smell issues and refused to look up the STAR case number on this thread. The service manager said only a tech could look that up and he couldn't help me. (Even though they had my Pacifica for 2 hours to do 2 recalls) He also said that the number was proprietary to Chrysler and no customer is allowed to post it. *rolls eyes* He was more worried about that than my issue.
 

·
Super Moderator
Joined
·
705 Posts
Run max A/C for ~10 minutes - look for a puddle of condensate (water) on the ground (approximately under the accelerator pedal).

If no puddle - you'll have to remove the belly pans underneath for inspection/access.
I just seen a wheeler dealer episode and this post came into mind. The blew steam into the vent system and the detail guy says it kills smells and any bacteria that might be in the system. Maybe try that once you figure out he drain issue. I do some hvac for houses on the side and its not uncommon to find bugs clogging the a/c condensation drain, then a slow or no draining a/c get moldy. taking those belly pans sound like a pain in the butt.
 

·
Registered
Joined
·
103 Posts
I was having this issue and had a STRONG vinegar smell all he time... BUT I used to leave my car set to recirculate ALL THE TIME.

The issue is 100% A POORLY DESIGNED SYSTEM.

The solution?

Blast the heat like prior mentioned.

Then?

DO NOT USE RECIRCULATE.

Problem solved.

Smell gone, no issues for 4 months now.

Just wanted to confirm the AC recirculate sucks and you should n't use it unless its summer and cooking outside...

And before anyone defends Chrysler- Ive never in over 40 years had a single car I drove or drove in act this way... Its a poor design period.
 

·
Registered
Joined
·
2,814 Posts
yeah, I'm not getting that. Humidity level is about 60% today. It used to drip and leave a spot on the ground, so I'm thinking mine isn't draining right.

Not sure if I should try taking this apart to look as I still don't know exactly what I'm looking for or just taking it back to my dealer. My dealer said no Pacifica's have smell issues and refused to look up the STAR case number on this thread. The service manager said only a tech could look that up and he couldn't help me. (Even though they had my Pacifica for 2 hours to do 2 recalls) He also said that the number was proprietary to Chrysler and no customer is allowed to post it. *rolls eyes* He was more worried about that than my issue.
so is mine, 2018 pacifica ,strong vinegar smell, only 1200 miles.
Hi MOPac and bh1240,

We are saddened to hear that you have this concern with your Pacificas. In the event that you are in need of additional support while in service, please feel free to send us a private message with your VIN, mileage, and dealer.

Darlene
Chrysler Social Care Specialist
 

·
Registered
Joined
·
37 Posts
2018 Limited with 33K. Have had this problem since the first few thousand miles. It’s NOT related to car washes, recirculate setting, humidity levels of your area, how you drive the vehicle or the age of the cabin air filter. The magnitude of the issue seen in the Pacifica is also not a problem that “affects every model of vehicle”, vehicles with large air boxes, etc. This is putrid odor that is a daily occurrence in my vehicle and I never use recirculate. It also tends to show up when I forget to disable the auto-engine shutoff, but not exclusively.

Anyone that has been lead to believe this is because of something you are doing or not doing, give yourself a break. Humidity and mold are ever present and every manufacturer has to deal with it. There is a shortcoming with the Pacifica.

There may be some combinations that lessen the issue. Maybe a combo of running heat, A/C, recirculate, holding your tongue just right while you run a yellow light during a left turn. But it will come back if the root cause isn’t addressed.

Does anyone have details from the mechanic on what is done to address the issue when a STAR case is created?
 

·
Registered
Joined
·
2 Posts
It’s NOT related to car washes, recirculate setting, humidity levels of your area, how you drive the vehicle or the age of the cabin air filter.
I agree and add me to the list. We just purchased a used 2018 Touring L and its been cool/cold with a recent increase in temperature which prompted the use of the A/C. My wife thought there was something dead in the ventilation system. I thought it smelled more like a barnyard. It is definitely biological and not chemical. Van is scheduled for service the day after tomorrow. If they resolve it I'll try and get the resolution but the service advisers are not always the most knowledgable.
 

·
Registered
Joined
·
5 Posts
It’s NOT related to car washes, recirculate setting, humidity levels of your area, how you drive the vehicle or the age of the cabin air filter.
I agree and add me to the list. We just purchased a used 2018 Touring L and its been cool/cold with a recent increase in temperature which prompted the use of the A/C. My wife thought there was something dead in the ventilation system. I thought it smelled more like a barnyard. It is definitely biological and not chemical. Van is scheduled for service the day after tomorrow. If they resolve it I'll try and get the resolution but the service advisers are not always the most knowledgable.
Same issue here on our 2017. Did you get a solution? Considering taking ours in soon for this.
 

·
Super Moderator
Joined
·
705 Posts
41 - 60 of 96 Posts
Top