2017+ Chrysler Pacifica Minivan Forums banner

41 - 49 of 49 Posts

·
Registered
Joined
·
291 Posts
Have been dealing with the same A/C symptoms as described ever since we purchased our 2018 Touring L in March 2018:

June 2018 -- R1234YF refrigerant low -- replaced Schrader valve and recharged
Sept 2018 -- R1234YF refrigerant low again -- introduced dye in system, could not identify source of the leak; recharged again
May 2019 -- A/C intermittently stopping again -- different dealer "could not replicate issue" <-- arrgh
July 2019 -- A/C intermittent operation gets worse -- failed completely. Dealer finally finds the cause -- a very slow leak at the lower part of the condenser -- now visible due to the dye introduced 10 months earlier.

This issue appears to have come from the factory.

I will say that contacting Chrysler Cares (the most recent dealer visit) did assign a case specialist who was very responsive and helpful.
It's possible yours could be doing the same as this one leaking out the rear system enclosure if this did not fix it. :crying:

https://www.pacificaforums.com/forum/570-2017-pacifica-phev-hybrid-maintenance-service/44133-green-fluid-leaking-back-passenger-side.html
 

·
Registered
Joined
·
2 Posts
Just bought a 2018 Pacifica Hybrid last weekend and already decidedly NOT happy with several major issues including the AC periodically deciding to blow hot hair at my family and I in 115 degree weather for up to 10 minutes before finally restarting the car enough times for it to magically decide to cooperate and blow some AC (which much of the time is quite weak even when cooling).
Additionally the other morning not only would the AC not come on but while there was 17% battery charge and van was in electric mode the speed was very limited even when putting petal to the floor the car would not rise above 43 miles per hour. On the dash a message read " battery conditioning, leave ignition in run". What?! What good is that supposed to do??
Today (day 6 of owning the vehicle) check engine light is on. Current total miles on vehicle 210.
 

Attachments

·
Registered
Joined
·
1,698 Posts
Just bought a 2018 Pacifica Hybrid last weekend and already decidedly NOT happy with several major issues including the AC periodically deciding to blow hot hair at my family and I in 115 degree weather for up to 10 minutes before finally restarting the car enough times for it to magically decide to cooperate and blow some AC (which much of the time is quite weak even when cooling).
Additionally the other morning not only would the AC not come on but while there was 17% battery charge and van was in electric mode the speed was very limited even when putting petal to the floor the car would not rise above 43 miles per hour. On the dash a message read " battery conditioning, leave ignition in run". What?! What good is that supposed to do??
Today (day 6 of owning the vehicle) check engine light is on. Current total miles on vehicle 210.
Welcome to the forum. Sorry to hear about your problems. Maybe a hybrid owner will answer your questions later.
I don't have a hybrid, but I've put a link to a thread about battery conditioning and the AC. See post 4 for a page from the owner's manual in the thread.
https://www.pacificaforums.com/forum/474-chrysler-pacifica-minivan-issues-problems/43523-turtle-battery-conditioning-no-front-c.html?nojs=1#goto_threadtools
If you want more extensive owner's manuals, you can download them from the Mopar website. It seems like there is a lot to learn with the new Pacificas.
 

·
Registered
Joined
·
4 Posts
Hello All,

I have taken my 2018 Hybrid Limited to the dealership due to AC not working and check engine light. I have been in the dealership multiple times due to check engine issues. This time after checking they asked if I was involved in any accident so I told them that my wife hit a pile of snow back in winter but the issue started recently. So they told me that the AC compressor is leaking and just the parts alone will cost around 1300 and the total repairs will be around 2300 everything included. I called Chrysler and asked why it is not being treated under warranty. They told me that they will check with the dealer and call me back. They did not call me back and when I called they said the dealer has determined that it is due to outside influence. So I asked how can they be so sure especially when people are reporting AC compressor issues with these cars. I asked if they can send an expert to check? They said no. So I spoke to someone who said was from management (her name is Sarah) and she said she will talk to the dealer again and let me know why they think the issue is due to the outside influence and promised that she will call back not surprisingly she never did.
I am just not sure what to do. I don't know how a small incident like that can damage the AC compressor. I am not sure if Chrysler can actually send an expert to the dealer to further check the issue, but I am particularly angry about the treatment from Crysler and the fact that they never call back even though I specifically asked them and they said they will "definitely" call back.
I told the dealer to do the repairs because I have 3 kids and I need the car. But do I have any options or do I stand a chance in terms of taking this issue anywhere and have it resolved?
 

·
Registered
Joined
·
291 Posts
Hello All,

I have taken my 2018 Hybrid Limited to the dealership due to AC not working and check engine light. I have been in the dealership multiple times due to check engine issues. This time after checking they asked if I was involved in any accident so I told them that my wife hit a pile of snow back in winter but the issue started recently. So they told me that the AC compressor is leaking and just the parts alone will cost around 1300 and the total repairs will be around 2300 everything included. I called Chrysler and asked why it is not being treated under warranty. They told me that they will check with the dealer and call me back. They did not call me back and when I called they said the dealer has determined that it is due to outside influence. So I asked how can they be so sure especially when people are reporting AC compressor issues with these cars. I asked if they can send an expert to check? They said no. So I spoke to someone who said was from management (her name is Sarah) and she said she will talk to the dealer again and let me know why they think the issue is due to the outside influence and promised that she will call back not surprisingly she never did.
I am just not sure what to do. I don't know how a small incident like that can damage the AC compressor. I am not sure if Chrysler can actually send an expert to the dealer to further check the issue, but I am particularly angry about the treatment from Crysler and the fact that they never call back even though I specifically asked them and they said they will "definitely" call back.
I told the dealer to do the repairs because I have 3 kids and I need the car. But do I have any options or do I stand a chance in terms of taking this issue anywhere and have it resolved?
I would have found another dealer with a Class A service department.
 

·
Registered
Joined
·
193 Posts
I would have found another dealer with a Class A service department.
(and PHENOMENAL handle, by the way) A question: is "Class A" just an informal moniker, or is there somewhere I can actually look up dealers in my area by that criterion?

Thanks!
 

·
Registered
Joined
·
98 Posts
Here are a few places you can look, searching by zip code with each of them, look for "Customer First" ranked dealers under the chrysler.com site.


 

·
Registered
Joined
·
291 Posts
(and PHENOMENAL handle, by the way) A question: is "Class A" just an informal moniker, or is there somewhere I can actually look up dealers in my area by that criterion?

Thanks!
There is only one Class A service department in my state that I know of for Chrysler, Jeep, and Dodge. The only place I will go to have work done. They are phenomenal. How I found out about the service department classifications was the dealer I bought the hybrid from offered lifetime engine, transmission, fuel system, coolant, brake system, and more if I only used their service department with BG services. Many other dealer service departments offer BG services.

When checking about these services at the service department I use, I was told that they are a "Class A" service department and are not allowed to use BG products via Chrysler Corporate service regulations. I would love to have the BG services offered but I do not trust other dealers at this point. I would rather have amazing service than have something fail under the BG services and be told the part that failed would not be covered.

To give you an example of the level of service I have received from this place.

For the last 3 years of owning a 2014 Town and Country before I got the Pacifica, any time of day, I would pull up Monday thru Saturday for an oil change they would have me in and out in less than an hour. Pre-bought 4 synthetic oil change package plus tire rotation from them for 169.00. I could not change the oil myself with synthetic 4 times that cheap as the T&C uses 6 quarts. When I first got it at an auction in October 2016 it had 79000 miles on it. Needed a tire pressure sensor replaced. They had it done in an hour and a half. Cost 100.00. At 110000 miles got new tires. Took it to them to get an alignment. They come back telling there was nothing to align and it was perfect. That many miles and the alignment was good? They could have lied and charged me for nothing.

In January 2019 T&C had the dreaded oil cooler crack and start blowing oil out the top of the engine and all over the transmission. One day turn around plus they changed the spark plugs for 659.00. Plus, they let me use 20% service coupons from their website to knock the price down.

In June 2019 T&C got the dreaded engine/rocker tap. They said it would take 48 hours for diagnostics as they were behind. Got a call three hours later they had already taken both valve covers off (a huge job in itself) and they gave me the news right head (front) need all new rockers, lasher adjusters, and exhaust cam replaced. They had it done the following day and cost 1368.00. They again let me use the 20% service coupons from their website to knock the price down

In August a friend of mine sent me a video of their T&C engine/rocker tap. I advised them where to go. The turnaround was a day on diagnostics. They needed to have the left (back) rockers, lasher adjusters, and intake cam replaced. They were also going to have the breaks done, rotors turned, and sparkplugs replaced. They told me it was going to be 1000.00 for all that. I was shocked as mine was way more than that without plugs and breaks. When they went to pick it up, they were told the parts department did not include the camshaft or the labor for replacing it and that the parts department was going to eat the cost for the screwup. They got an awesome deal and they did not try to screw them for the mistake. The service department also thanked me for referring to them.

July 2019, I get the Pacifica Hybrid from another dealer. I drive it straight to them and pull up. Service manager comes out smiling, "is this the new one?". I say yes and tell him, unfortunately, I did not buy it from their dealer upfront. He goes on to tell me they don't care about that as they have nothing to do with new or used car sales. They take it in the back to check out everything and find 4 pages of low voltage codes from it sitting on the lot and a CAN bus code for the instrument cluster. They do a few software updates clear all the codes and tell me to bring it back in a couple of weeks to check it again. I take it a few weeks later and no codes. Everything has been great. He told me I was the first hybrid they have gotten. I asked him if they had anyone certified to work on it and he told me they have two certified for the hybrid, but they have never worked on one yet other than the first time I brought in mine.
 

·
Registered
Joined
·
4 Posts
Here are a few places you can look, searching by zip code with each of them, look for "Customer First" ranked dealers under the chrysler.com site.


Thank you! I guess it is too late for this instance but at least I learned my dealer's service department has 1.3 stars out of 5. I know where I will not be taking the car next time.
 
41 - 49 of 49 Posts
Top