[ThisSuckersElectrical]

Have been dealing with the same A/C symptoms as described ever since we purchased our 2018 Touring L in March 2018:

June 2018 -- R1234YF refrigerant low -- replaced Schrader valve and recharged
Sept 2018 -- R1234YF refrigerant low again -- introduced dye in system, could not identify source of the leak; recharged again
May 2019 -- A/C intermittently stopping again -- different dealer "could not replicate issue" <-- arrgh
July 2019 -- A/C intermittent operation gets worse -- failed completely. Dealer finally finds the cause -- a very slow leak at the lower part of the condenser -- now visible due to the dye introduced 10 months earlier.

This issue appears to have come from the factory.

I will say that contacting Chrysler Cares (the most recent dealer visit) did assign a case specialist who was very responsive and helpful.

It's possible yours could be doing the same as this one leaking out the rear system enclosure if this did not fix it. :crying:

https://www.pacificaforums.com/forum/570-2017-pacifica-phev-hybrid-maintenance-service/44133-green-fluid-leaking-back-passenger-side.html

 

[DocJim]

Just bought a 2018 Pacifica Hybrid last weekend and already decidedly NOT happy with several major issues including the AC periodically deciding to blow hot hair at my family and I in 115 degree weather for up to 10 minutes before finally restarting the car enough times for it to magically decide to cooperate and blow some AC (which much of the time is quite weak even when cooling).
Additionally the other morning not only would the AC not come on but while there was 17% battery charge and van was in electric mode the speed was very limited even when putting petal to the floor the car would not rise above 43 miles per hour. On the dash a message read " battery conditioning, leave ignition in run". What?! What good is that supposed to do??
Today (day 6 of owning the vehicle) check engine light is on. Current total miles on vehicle 210.

 

[SciTchr]

Just bought a 2018 Pacifica Hybrid last weekend and already decidedly NOT happy with several major issues including the AC periodically deciding to blow hot hair at my family and I in 115 degree weather for up to 10 minutes before finally restarting the car enough times for it to magically decide to cooperate and blow some AC (which much of the time is quite weak even when cooling).
Additionally the other morning not only would the AC not come on but while there was 17% battery charge and van was in electric mode the speed was very limited even when putting petal to the floor the car would not rise above 43 miles per hour. On the dash a message read " battery conditioning, leave ignition in run". What?! What good is that supposed to do??
Today (day 6 of owning the vehicle) check engine light is on. Current total miles on vehicle 210.

Welcome to the forum. Sorry to hear about your problems. Maybe a hybrid owner will answer your questions later.
I don't have a hybrid, but I've put a link to a thread about battery conditioning and the AC. See post 4 for a page from the owner's manual in the thread.
https://www.pacificaforums.com/foru...blems/43523-turtle-battery-conditioning-no-front-c.html?nojs=1#goto_threadtools
If you want more extensive owner's manuals, you can download them from the Mopar website. It seems like there is a lot to learn with the new Pacificas.

 

[mbeks]

Hello All,

I have taken my 2018 Hybrid Limited to the dealership due to AC not working and check engine light. I have been in the dealership multiple times due to check engine issues. This time after checking they asked if I was involved in any accident so I told them that my wife hit a pile of snow back in winter but the issue started recently. So they told me that the AC compressor is leaking and just the parts alone will cost around 1300 and the total repairs will be around 2300 everything included. I called Chrysler and asked why it is not being treated under warranty. They told me that they will check with the dealer and call me back. They did not call me back and when I called they said the dealer has determined that it is due to outside influence. So I asked how can they be so sure especially when people are reporting AC compressor issues with these cars. I asked if they can send an expert to check? They said no. So I spoke to someone who said was from management (her name is Sarah) and she said she will talk to the dealer again and let me know why they think the issue is due to the outside influence and promised that she will call back not surprisingly she never did.
I am just not sure what to do. I don't know how a small incident like that can damage the AC compressor. I am not sure if Chrysler can actually send an expert to the dealer to further check the issue, but I am particularly angry about the treatment from Crysler and the fact that they never call back even though I specifically asked them and they said they will "definitely" call back.
I told the dealer to do the repairs because I have 3 kids and I need the car. But do I have any options or do I stand a chance in terms of taking this issue anywhere and have it resolved?

 

[ThisSuckersElectrical]

Hello All,

I have taken my 2018 Hybrid Limited to the dealership due to AC not working and check engine light. I have been in the dealership multiple times due to check engine issues. This time after checking they asked if I was involved in any accident so I told them that my wife hit a pile of snow back in winter but the issue started recently. So they told me that the AC compressor is leaking and just the parts alone will cost around 1300 and the total repairs will be around 2300 everything included. I called Chrysler and asked why it is not being treated under warranty. They told me that they will check with the dealer and call me back. They did not call me back and when I called they said the dealer has determined that it is due to outside influence. So I asked how can they be so sure especially when people are reporting AC compressor issues with these cars. I asked if they can send an expert to check? They said no. So I spoke to someone who said was from management (her name is Sarah) and she said she will talk to the dealer again and let me know why they think the issue is due to the outside influence and promised that she will call back not surprisingly she never did.
I am just not sure what to do. I don't know how a small incident like that can damage the AC compressor. I am not sure if Chrysler can actually send an expert to the dealer to further check the issue, but I am particularly angry about the treatment from Crysler and the fact that they never call back even though I specifically asked them and they said they will "definitely" call back.
I told the dealer to do the repairs because I have 3 kids and I need the car. But do I have any options or do I stand a chance in terms of taking this issue anywhere and have it resolved?

I would have found another dealer with a Class A service department.

 

[pleckerling]

I would have found another dealer with a Class A service department.

(and PHENOMENAL handle, by the way) A question: is "Class A" just an informal moniker, or is there somewhere I can actually look up dealers in my area by that criterion?

Thanks!

 

[thclimer]

Here are a few places you can look, searching by zip code with each of them, look for "Customer First" ranked dealers under the chrysler.com site.

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls

Read Car Dealer Reviews, Car Recalls & Helpful Consumer Information about dealerships written by real people like you.

www.dealerrater.com

Find a Chrysler Dealership Near Me | Shop Cars, Minivans, Sedans

Locate Chrysler dealerships in your preferred zip code, city or state. Find dealer hours, details and contact info. Shop and buy Chrysler models available now.

www.chrysler.com

 

[ThisSuckersElectrical]

(and PHENOMENAL handle, by the way) A question: is "Class A" just an informal moniker, or is there somewhere I can actually look up dealers in my area by that criterion?

Thanks!

There is only one Class A service department in my state that I know of for Chrysler, Jeep, and Dodge. The only place I will go to have work done. They are phenomenal. How I found out about the service department classifications was the dealer I bought the hybrid from offered lifetime engine, transmission, fuel system, coolant, brake system, and more if I only used their service department with BG services. Many other dealer service departments offer BG services.

When checking about these services at the service department I use, I was told that they are a "Class A" service department and are not allowed to use BG products via Chrysler Corporate service regulations. I would love to have the BG services offered but I do not trust other dealers at this point. I would rather have amazing service than have something fail under the BG services and be told the part that failed would not be covered.

To give you an example of the level of service I have received from this place.

For the last 3 years of owning a 2014 Town and Country before I got the Pacifica, any time of day, I would pull up Monday thru Saturday for an oil change they would have me in and out in less than an hour. Pre-bought 4 synthetic oil change package plus tire rotation from them for 169.00. I could not change the oil myself with synthetic 4 times that cheap as the T&C uses 6 quarts. When I first got it at an auction in October 2016 it had 79000 miles on it. Needed a tire pressure sensor replaced. They had it done in an hour and a half. Cost 100.00. At 110000 miles got new tires. Took it to them to get an alignment. They come back telling there was nothing to align and it was perfect. That many miles and the alignment was good? They could have lied and charged me for nothing.

In January 2019 T&C had the dreaded oil cooler crack and start blowing oil out the top of the engine and all over the transmission. One day turn around plus they changed the spark plugs for 659.00. Plus, they let me use 20% service coupons from their website to knock the price down.

In June 2019 T&C got the dreaded engine/rocker tap. They said it would take 48 hours for diagnostics as they were behind. Got a call three hours later they had already taken both valve covers off (a huge job in itself) and they gave me the news right head (front) need all new rockers, lasher adjusters, and exhaust cam replaced. They had it done the following day and cost 1368.00. They again let me use the 20% service coupons from their website to knock the price down

In August a friend of mine sent me a video of their T&C engine/rocker tap. I advised them where to go. The turnaround was a day on diagnostics. They needed to have the left (back) rockers, lasher adjusters, and intake cam replaced. They were also going to have the breaks done, rotors turned, and sparkplugs replaced. They told me it was going to be 1000.00 for all that. I was shocked as mine was way more than that without plugs and breaks. When they went to pick it up, they were told the parts department did not include the camshaft or the labor for replacing it and that the parts department was going to eat the cost for the screwup. They got an awesome deal and they did not try to screw them for the mistake. The service department also thanked me for referring to them.

July 2019, I get the Pacifica Hybrid from another dealer. I drive it straight to them and pull up. Service manager comes out smiling, "is this the new one?". I say yes and tell him, unfortunately, I did not buy it from their dealer upfront. He goes on to tell me they don't care about that as they have nothing to do with new or used car sales. They take it in the back to check out everything and find 4 pages of low voltage codes from it sitting on the lot and a CAN bus code for the instrument cluster. They do a few software updates clear all the codes and tell me to bring it back in a couple of weeks to check it again. I take it a few weeks later and no codes. Everything has been great. He told me I was the first hybrid they have gotten. I asked him if they had anyone certified to work on it and he told me they have two certified for the hybrid, but they have never worked on one yet other than the first time I brought in mine.

 

[mbeks]

Here are a few places you can look, searching by zip code with each of them, look for "Customer First" ranked dealers under the chrysler.com site.

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls

Read Car Dealer Reviews, Car Recalls & Helpful Consumer Information about dealerships written by real people like you.

www.dealerrater.com

Find a Chrysler Dealership Near Me | Shop Cars, Minivans, Sedans

Locate Chrysler dealerships in your preferred zip code, city or state. Find dealer hours, details and contact info. Shop and buy Chrysler models available now.

www.chrysler.com

Thank you! I guess it is too late for this instance but at least I learned my dealer's service department has 1.3 stars out of 5. I know where I will not be taking the car next time.

 

[Gohawks1224]

So coming out of a relatively mild winter here in Minnesota and having our first 70+ day I turned the auto temp down to 68 and had nothing but warm air blowing... Warmer than outside as evidence by me rolling my windows down and noticing the difference. Now me being in test mode, I turned the ac all the way down with Windows rolled up. Gave it 10 minutes and it never blew cold air. Turned the AC on manually and nothing.

So now I have a bad ac, bubbling paint on the front of the house hood, a leaking radiator as evidence by a steering radiator fluid smell when the van is warm, a steering wheel leather literally deteriorating, ess system not working after an in service upgrade killed the battery in the van causing it not to start or open doors, and what sounds like a bad drive side bushing as evidence by a hard sound when going over smash bumps like driveways at low speeds... And I have not even hit 40,000 miles yet.

In comparison, I've had two Mazda cx9 one with over 225k miles and it doesn't have this many problems.

I still have to take it in as I have an extended warranty but that's $100 per problem that shouldn't be there with a 3 year old van under 40k. A bit frustrated for for.

 

[jerry17]

There is a known issue with intermittent A/C (I think an internal short in the clutch, but don't hold me to it.) I don't mean short term intermittent --mine was out 3 days and of course started working as I turned the corner to enter the service area. It took the dealer nearly 3 weeks to have it misbehave.

Here is one of posts (post #9 in thread) with the link:

Intermittent AC Problem

I have a 2017 Touring-L Plus, and I’ve been having an intermittent problem with my air-conditioning that’s really been driving me crazy. It stopped blowing cold air back in October, but since we were going into winter I put off any repairs. All of a sudden it started working again about a month...

www.pacificaforums.com

I don't know how these known issues work with extended warranties, but it may be worth bringing it up to get the deductible waived. Sorry about missing the post last week -- with this COVID19 situation my inbox has exploded from all direction and have been cherry picking the inbox.

 

[HeloPilot19]

We have a 2017 and have been hearing a rattling noise coming from the engine bay for a while now. While on the way home today my wife said she heard a "pop", then the A/C stopped blowing cold air. Now the rattling noise has stopped. Does anyone know if;
1. This is treated like a recall and fixed on FCA's dime?
2. If it actually the compressor, or is it the clutch assembly?

Thanks.

Now we at least know where the noise was coming from....gotta enjoy the small victories at times.

 

[peterweb]

Has your warranty expired? When purchased and how many miles on the vehicle?

 

[HeloPilot19]

Has your warranty expired? When purchased and how many miles on the vehicle?

We currently have about 70k miles. We bought it in back in 2018 with about 40k on it.

 

[jerry17]

We currently have about 70k miles. We bought it in back in 2018 with about 40k on it.

It couldn't hurt to bring it up to Chrysler Cares after you trace the TSB I mentioned in my post above. TSB are not recalls and applying them at no cost probably expires with the warranty. But you have nothing to lose by trying.

 

[Chtyan]

I have a 2017 Pacifica, intermittently the air conditioner only blows hot air. it does not code for a sensor problem, and since its intermittent, they dont see a problem. Anyone else having issues?

Also having my driver side sliding door corrected. After closing it tends to open up one additional time requiring a second closing.

Did you get yours fixed? Had same issue with A/C and doors. 2nd dealership I took it to fixed the problems new compressor and door module.

 

[Mocrady2]

Air Conditioning Problems after 30 minutes of driving



This is similar to my problem that began a week ago. After driving for 30 mins, the AC blows noticeably warmer air -- seems to be the fan blowing air, but room temp, not air conditioned air that feels cool. Took to dealer who found no issues. Drove again today, and problem persists. We've had our 2017 Pacifica for 2 years and never noticed this before.

Hi there, did you ever find an answer to your problem? We just bought a used 2017 and found a similar issue after a few hours driving ours. The ac turns off and blows room temp for a while.

Turning the AC off for a while and turning it back on seems to work, but still, not ideal. Anyone figure out a solution for this?

 

[Waldo]

Hi there, did you ever find an answer to your problem? We just bought a used 2017 and found a similar issue after a few hours driving ours. The ac turns off and blows room temp for a while.

Turning the AC off for a while and turning it back on seems to work, but still, not ideal. Anyone figure out a solution for this?

This is often (not always) a symptom of moisture in the system, freezing up the expansion valve. A/C service is necessary to fix it.

 

[Akronharry]

Air Conditioning Problems after 30 minutes of driving



This is similar to my problem that began a week ago. After driving for 30 mins, the AC blows noticeably warmer air -- seems to be the fan blowing air, but room temp, not air conditioned air that feels cool. Took to dealer who found no issues. Drove again today, and problem persists. We've had our 2017 Pacifica for 2 years and never noticed this before.

Same thing! I just took the car to Falls Ram and Chrysler in Cuyahoga Falls, Ohio and they could not help me. They could not even tell me where a relay might be located. It's one of those places that after you buy a car, they drag their feet to help you. I then drove my car to another independent shop and am now hoping it can be repaired at a modest cost.

 

[Papas Pies]

I’ve got 2018 Pacifica and have the same problem. First of 3 trips to the dealership they checked for leaks found Freon low added more. Second trip found leak around condenser. Now on my third trip they are saying within dealer specs, they are evacuating and refilling now, according to the forum sounds like a compressor. I just want cold air when I want not when it wants to give me cold air.